SUMMARY

• Highly motivated and experienced project management professional with expert proficiency in directing all aspects of team leadership, project implementation, customer service and technical operations support in a dynamic, fast paced environment.
• Comprehensive understanding of the skills needed to actively direct teams of professionals in the fulfillment of operational and project responsibilities to achieve unsurpassed levels of service.
• Well versed in the analysis of existing workflows and the implementation of process improvements that dramatically boosts effectiveness and productivity. Regarded for the ability to deliver outstanding results with the highest degree of service and professionalism

AREAS OF EXPERTISE

• Certified Scrum Master
• Infrastructure Implementation
• Process Improvement
• Agile Project Management
• Cloud Enablement and Migration (IaaS)
• Business Analysis
• PMO Operations Management
• Custom Software Development / CRM Applications (SaaS)
• Project Risk Analysis

TECHNICAL SKILLS

• Voice/Data Communication
• CCNA - Cisco Certified
• Cost Analysis
• LAN/WAN Technology
• MPLS - Cisco Certified
• Service Now
• Network Design
• Network Operating Systems
• Clarity
• Project Management
• Training and Recruitment
• Staff Coordination
• Microsoft Office Suite
• Office 365 Deployments
• Network Optimization
• Remedy
• SharePoint
• Access

PROFESSIONAL EXPERIENCE

Confidential, Englewood, Colorado

Sr. PMO Program Coordinator/Project Manager/Business Analyst/Certified Scrum Master

Responsibilities:

• My responsibilities entailed coordinating the overall Infrastructure PMO which included 27 projects, 16 Project Managers and 7 Project Coordinators.
• Providing coordination, collection and consolidation of all project status reports for bi - weekly executive leadership reviews. Responsible for all program compliance along with all PO and financial escalations for the program which included working with multiple vendors to ensure correct invoicing and timely payment.
• Facilitated all monthly financial forecasts reviews in conjunction with multiple groups along with miscellaneous program meetings throughout the month.
• Responsible for all new project intakes as well as the focal point for all new project related initiatives including new PMO employee onboarding.
• As the lead SharePoint Admin for the program I was tasked with maintaining and updating dashboards and libraries on a weekly basis. At the same time I was a very successful project manager with a $2M fiscal budget remediating power issues across the environment.
• Through maintaining project schedules, finances and workforce communication, accomplished end of year scope well under budget.

Confidential, Highlands Ranch, Colorado

Sr. Project Coordinator/Business Analyst/Certified Scrum Master

Responsibilities:

• Served as the primary Senior Agile Project Coordinator for both the IT and CRM development teams. Responsible for the overall coordination and facilitation of all morning scrum meetings, sprint planning & refinement meetings as well as team retrospectives.
• Facilitated the definition of service levels and customer requirements. Managed project budgets and all resource allocation. Interacted regularly with existing and potential clients to determine their needs and develop plans for improving service delivery.
• Identified opportunities for business process improvements within project scope. Created and documented all project delivery standards, established and defined roles and responsibilities, specific outcomes and clear measures for quality and success of the team.
• Demonstrated superior collaboration skills and techniques which appropriately defined alternate solutions. Handled broad-based, often complex communication for internal and/or external audiences. Provided leadership, vision and direction setting for both project teams and business partners.

Confidential, Greenwood Village, Colorado

Project Coordinator/Business Analyst

Responsibilities:

• Served as the primary technical services project coordinator for the Document Repository Management (DRM) team.
• Responsible for the critical migration of existing independent RightFax accounts onto the new Enterprise RightFax environment. Provided expertise in the document management platforms currently supporting the document capture and repository needs for KP clinical scanning across multiple regions.
• Responsible for the execution of already developed project plans and insure completion of tasks for the new RightFax implementations to achieve on-time, on-budget delivery of expected business value.
• Assisted Project Managers with project tracking and reporting requirements, presentations, process documentation along with creating and disseminating information (Project Plans, related artifacts) to project team members.

Confidential, Highlands Ranch, Colorado

Project Coordinator/Business Analyst

Responsibilities:

• Served at the primary project coordinator for the ADP - Prepaid Client Support team. Worked to ensure the successful implementation of all key projects and initiatives by working with cross functional teams throughout Visa.
• Assisted with developing and updating PowerPoint presentations, Excel spreadsheets, organizational dashboards and documents in support of team activities. Quickly assembled and led cross organizational high performance teams, creating a collaborative environment while executing with a sense of urgency.
• Drive efficiency by utilizing Visa project management methodology processes and tools. Efficiently navigated Visa’s organizational structure to identify impacts, stakeholders and authorities and led boldly to utilize hard and soft skills to influence participants of all levels towards the common goal. Maintain meticulous records of projects and programs financials, issues, risks, decisions and schedules.

Confidential , Denver, Colorado

Project Manager

Responsibilities:

• Served as the primary project manager/point of contact for over 30 assigned initiatives related to the consolidation of Confidential and Continental Airlines networks which were managed through established processes until final implementation.
• Utilized expertise in reviewing project scope and objectives, developed detailed work plans, schedules, project estimates, resource plans, and status reports. Established weekly project meetings for the effort of project tracking and analysis. Managed the integration of vendor tasks and tracked vendor deliverables.
• Provided technical and analytical guidance to project teams across multiple disciplines related to Cisco switches and routers. Ensured adherence to quality standards, reviewed project deliverables and resolved issues to ensure project goals and requirements were met on time and within budget. The assigned projects involved multiple disciplines within the IT function. Developed all financial data to support the total project cost estimates.
• Determined all hardware/software requirements by engaging appropriate resources including UA departments and external vendors. Recommended all deployment strategies. Defined product requirements by producing process documentation.