SUMMARY

• PMP certified Project Manager with years of experience working in multi - industry and cross-functional business units for both IT and business solutions & services such as Application Development, Implementation (Configuration & Integration), Testing and Roll-out, Business Process Reengineering, Learning Engagement/Training Program, etc.
• Managed project teams of 10 to 70 people and budgets up to $5M.
• SME with Full SDLC understanding for both Waterfall and Agile (Scrum) approach.
• Experienced Scrum Master who assist Product Owner and scrum team to identify Product Backlog and Sprint Backlog, create epics, user stories and acceptance criteria, define capacity and velocity, estimate story points, host daily sprint stand-up meeting, sprint review meeting and sprint retrospective session, track burn-down chart, and etc.
• Hands on experience with implementing applications in the cloud or on premise, and build-in-house or purchased.
• Experience of coordinating with multiple IT teams including Solution Architect, Infrastructure (Network, Server, Desktop), Cyber Security, Application Development and Production Support, to complete project on time and on budget.
• High-profile business process consultant, with emphasis on workflow management and process redesign. Experienced with as-is analysis, gap analysis, future state process redesign, and pilot and improvement analysis. SME of creating process models using BPMN 2.0 methodology to visualize business or application workflows.
• Senior Business Analyst experience such as conducting requirement gathering interview with end users, documenting Project Charter, Functional Requirement Documentation (FRD), Communication Plan and etc.
• Demonstrated skills with Change Management tasks which may include define training strategy (method, audience, location, and schedule), create training manual, host lunch & learn, define roll-out strategy, design digital corporate FYI, measure feedback/issue, and propose improvement plan.
• Experienced working with Procurement to deliver Request for Proposal (RFP), Scope of Work (SOW), Purchase Request (PR), Purchase Order (PO) and conduct vendor selection.
• Experienced with leveraging SharePoint to create and manage project site, page, promoted links, library, and other components. Also experienced to train team member to use SharePoint to track project status, issue, action items and schedule.
• Bilingual - English & Mandarin.

TECHNICAL SKILLS

Project Tools: Innotas, Orbus iServer, Jira, One Pagers, ITPR, MS Project, Visio, SharePoint, Word, Excel, PowerPoint

Data Analysis Tool: MySQL, RStudio, Tableau, Python3.6

Methodologies: Waterfall/PMBOK, Agile, BPMN 2.0

TECHNICAL SKILLS

Confidential, East Hanover, NJ

Project Manager

Responsibilities:

• Worked with analytics SME to design and launch Business Analytics e-Learning program, which has 4 competency levels and 35 learning objectives.
• Worked with both offshore vendor and internal resources to design and launch Agile e-Learning program.
• Implemented ITS Self-Assessment tool as part of the overall HR solution.
• Managed Leadership Redesign training program to roll-out new enterprise leadership strategy.

Confidential, White Plains, NY

IT PMO Project Manager and Senior Business Analyst

Responsibilities:

• Understand business need and create Project Charter with high-level estimation for scope, schedule, risk and cost.
• Define Solution with Solution Architect Team.
• Identify stakeholders, project team members and responsibilities.
• Conduct Product Backlog Refinement Workshop, Sprint Planning Session, Daily Stand-up Meeting, Sprint Review Session and sprint retrospective session.
• Work with Product Owner to maintain an accurate and up-to-date backlog
• Assist teams with making appropriate commitments through story selection, and task definition
• Ensure successful completion of sprints/releases within scope, budget, time, and quality parameters
• Estimate and track project costs and schedule.
• Identify risk and mitigation plan. Log issue and fulfill resolution.
• Create Communication Plan and Change Management Plan.
• Contract Management and Vendor Management.
• Create Test Cases and conduct UAT with end users.
• Define training strategy and create training materials.
• Update project status to upper management and project stakeholders via status reports, weekly status meeting, monthly Steering Committee Meeting and ad-hoc OnePager reports.
• Go through Change Control process for any scope, schedule or budget change requests.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Understand business need and pain points. Gather requirements and conduct Gartner Marketing Research to find best practices.
• Shortlist vendor solutions and create report regarding costs, license model, support, schedule etc.
• Conduct vendors/solutions evaluation with project team.
• Work with vendor for software configuration and implementation. Oversaw UAT and escalate issues with timely matter.
• Develop status reports for cost, schedule, and resources.
• Improved agents’ efficiency from 30mins/quote to 10mins/quote.

Confidential, Lubbock, TX

Performance Improvement and Revenue Analyst

Responsibilities:

• Organize and facilitate initial product backlog workshop, Sprint Planning Meeting, daily stand-up meetings, burndown reviews, end of sprint release demos, and other Scrum-related meetings.
• Work with Product Owner to maintain an accurate and up-to-date backlog
• Assist teams with making appropriate commitments through story selection, and task definition
• Ensure successful completion of sprints/releases within scope, budget, time, and quality parameters
• Support and guild multiple clinical teams with different as-is process/method toward achieving a standardized process/method.
• Create business process diagram to explain solution. Conduct data visualization to demonstrate improvements and benefits on real number.
• Assist Sr. Finance Analyst to provide training for clinical and administration staff.
• Tracking performance data and manage monthly performance dashboard.

Confidential

Business Analyst of Internal Medicine

Responsibilities:

• Create surveys and gather call center performance data to analyze gaps and order issues by priority.
• Conduct interview with internal call center users and external patient to gather requirements.
• Work with IT to review functions of legacy tool and search on best practices.
• Propose a system replacement project plan with vendor list, license model, cost, schedule, resources, testing and change management plan.