SUMMARY

• Capable program/project manager with a detailed history of leading organizational transformational programs while enabling technology and visualizing processes through project and data roadmaps.
• Highly skilled in Program Project and Change Management, PMO development including Road mapping of Programs, Training and Onboarding, Business Intelligence, Business Continuity, Audit, Training, Compliance, re - design with a focus on Quality assurance measures.
• Proven ability to manage multiple business lines, sites, and a variety of clients in different geographical locations.
• Able to balance already existing experiential knowledge with a growth mindset and energetic personality.
• Comfortable completing a broad range of tasks for all departments, including C-level. Technically proficient in multiple methodologies (Agile, Waterfall, Iterative), MS Project, Visio, Clarity, SharePoint, Confluence and JIRA as well as multiple regulations (AML, UDAAP, NYDFS, HIPPA, FTI).

AREAS OF EXPERTISE

• Program Management
• Project Management
• IT Process Improvement
• Vendor / Shared Services
• Portfolio Management
• Roadmap Program / Projects
• Business Intelligence
• Quality Assurance
• Agile Methods / Coaching
• Risk Management
• PMO Governance
• Training and Mentoring
• Business Analysis
• Finance Management
• Internal/External Audit

PROFESSIONAL EXPERIENCE

Confidential, Tarrytown, NY

Senior Program and Project Management

Responsibilities:

• Responsible for a roadmap, creation and execution for all projects in support of Confidential Labs. Projects included: infrastructure (Cloud based solutions, hybrid and elastic computing solutions), scientific enabling applications: (Library Information Management Systems and Electronic Lab Notebooks).
• Migrated and managed multiple projects from waterfall to Agile.
• Developed, Implemented and manage group-wide training and onboarding functions.
• Created governance structure with Business Intelligence for effective PMO functions enabling successful execution of a multimillion dollar budget within 5% variance.
• Key member of the team who helped grow the group from 5 to 30 members while authoring and implementing a mentoring program and a metrics program which showed increases in capabilities quarter over quarter.
• Responsible for resource management for the portfolio management team and capacity planning for Rad-IT.
• Restructured recruiting and onboarding to support the rapid growth of the team. Reduction of time to recruit and onboard by 35%. Now able to identify new to offer to 10-15 business days.
• Specialized in relationship building within a high pressured scientific environment.

Confidential, New York, NY

Senior Auditor, Program Manager

Responsibilities:

• Developed a roadmap to more efficiently monitor multiple sites under the Center of Medicare and Medicaid Services (Compliance to regulations and IT Security protocols, practices and business continuity).
• Audited QA auditors utilizing Lean and Six Sigma techniques per HIPPA and IRS regulations
• Established an Agile Change Management program for all changes to Emblem artifacts and subcontractors (SOP’s, Training, Compliance). Ensured compliance with (CMS).
• Coached teams in Agile techniques (sprints / burn rates) to facilitate improvements and remediation
• Assessed and coached project teams in CMMI-SVCS Level 3 compliance utilizing Best Practices in Application development, Compliance and Security.

Confidential, Jersey City, NJ

Project/Program Manager PMO /Shared Services

Responsibilities:

• Transformed multiple business lines of Salesforce into one coherent automated and auditable contract generation system to increase profit and efficiency.
• Integrated Risk, Compliance and Legal components into a secure and auditable change management system
• Managed shared services model by creating an Agile based PMO to manage three sets of global vendors to ensure compliance and productivity on time and on budget.
• Decreased client report production time from one month to one day by implementing Lean techniques to improving document tracking process

Confidential

Security Risk Manager

Responsibilities:

• Automated security / risk audits using Work Breakdown Structures and Project Management techniques
• Utilized Agile / lean techniques to reduce time and cost of security/risk audits by 24%
• Oversaw vendors and audited security projects (Portfolio of over 200 applications) to ensure compliance to guidelines and business continuity
• Created business focused scorecards for management to track changes and ultimately decrease operational risk

Confidential

Program/Project Manager

Responsibilities:

• Supported Big Four audits with road maps, compliance plans and audit solutions
• Developed Agile / ‘Lean’ processes for remediation of both internal and external audit results
• Coached clients to comply more effectively by designing various end to end documented solutions. Demonstrated both tactical and strategic skill by avoiding audit deficiencies and preparing for upcoming audits

Confidential, Mt Laurel, NJ

Project Manager/Quality Assurance Lead/Shared Services

Responsibilities:

• Transformed testing organization to support global outsourced shared services model by creating a roadmap which identified a secure Vendor centric PMO / Testing Center of Excellence utilizing Agile / Lean Six Sigma techniques and Clarity.
• Invented new testing methods which yielded ‘just in time’ testing metrics and a ‘follow the sun’ model
• Instituted data maps and audit criteria to insure secure data transformation across multiple vendors and unique systems
• Interfaced with a global team to monitor testing risk components
• Ensured compliance to Federal reserve requirements by creating predictive metrics

Confidential, New York, NY

Program/Quality Manager FICC

Responsibilities:

• Reduced the server decommission process to retirement by 50% by developing application retirement scorecard
• Program manager for global business continuity projects
• Streamlined compliance and operational risk process for FICC per NYDFS compliance

Confidential, New York, NY

Senior Operational Risk Manager/QA/UDAAP Mitigation

Responsibilities:

• Created road maps, wireframes and agile processes to assess and remediate business requirements to secure compliance with UDAAP regulations in Advertising, and Information Technology
• Fostered processes and procedures (i.e. WBS) Enterprise Risk Assessment and Data Recovery for the Financial Agile/ SDLC internal development process
• Eliminated waste and points of failure through consistent monitoring for the Publishing, Marketing, and Brand Management business lines