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Scrum Master Resume

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SUMMARY

  • Worked with the business users and stakeholders in identifying and documenting User Stories.
  • Coordinated with the Product Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog, created and documented acceptance criteria, estimation, and prioritization for product releases
  • Coordinated with Product Owner identifying the User Stories for the Sprint Backlog
  • Coordinated with the Scrum Team in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings and Backlog Grooming meetings.
  • Coordinated the Scrum Team during each Sprint towards a shippable product release working closely with the Product Owner to make sure each user story in the Sprint Backlog is being attended to.
  • Elicited and documented requirements for the various channel applications leveraging the micro services which increased efficiency for the business users decreasing the time from an average of 2 weeks.
  • Worked with a well self - managed cross-functional development team (QA, Developers, Designers, Legal and marketing) to execute roadmap and bring new functionalities to the various products.
  • Analyzed client’s systems and business processes identifying key areas that may be impacted by the implementations of the suite of microservices.
  • Created Business Rules and Document and Requirement Traceability Matrix to track the requirements.
  • Worked with the Development team on application design and development while transitioning from a Waterfall environment
  • Tracked and managed all change request taking them through the complete change request lifecycle.
  • Aggregates team objectives into Program PI Objectives, creates and publishes roadmap for visibility and transparency.
  • Developed a successful integration with scrum team which promoted collaboration, minimizing dependencies improving completion ratio and customer satisfaction.
  • Assessed the maturity of teams and provided recommendations for framework to implement and created roadmap to train and teach organizational leaders involved with transformation.
  • Involved in a series of decision-making meetings that set the pace for the overall development effort of the program.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

  • Facilitated day to day operations, personnel with product delivery of 6 concurrent projects with 35+ employees in distributed teams which resulted in 40+ deployments to production.
  • Provide technical and managerial oversight of all application development projects including concepts and strategies, procedures, objectives and coordinate cross functional technical team resources.
  • Lead all facets of the project life cycle, project selection, and proposal development, level of effort estimation, utilizing, cost management, implementation, support and billing.
  • Use agile project management methodologies such as Scrum Kanban to design and develop and deploy 15M portfolio of web and mobile based software projects for federal agencies.
  • Successfully beat profit targets for projects by an average of 20% while organically growing business revenue by 15% every year.
  • Managed backlog of user stories, aligning priorities, resources and deliverables.
  • Collaborate with clients to identify and prioritize requirements and mitigate problems and hurdles ensuring on time delivery of custom software
  • Serve on working groups with executive level leadership to ensure developed products and software met enterprise wide needs and expectations.
  • Provided liaison with leaders from core function on a regular basis to conduct product reviews and identify risks and opportunities for improvement, ensuring successful product launches.
  • Empowered teams to self-organize and grow cross-functionality.
  • Updated Agile tracking systems to provide transparency on product and sprint backlogs.
  • Responsible for facilitating the creating of Data sets for Functional and Regression testing based upon the business process.
  • Trained and organized Workshops (lunch and learn, Agile Assessments, One on One Sessions) for Business Support and management teams on Agile practices and principles for SAFe and Scrum.
  • Liaise for Operations Divisions and Development team using Agile Central Rally to manage the Scrum and Kanban Process to create user stories that will deliver service model that supports the team.
  • Utilize value stream mapping to analyze the current state and design a future state for the series of events that take a product or service from its beginning through the customer.
  • Performed resource allocation management and reviewed weekly tester reports through the Agile process and Scrum calls/Checkpoint Meetings.
  • Conduct sprint planning meetings, daily scrum meetings, sprint review meetings and sprint retrospective meetings along with demo and feature demo meetings.
  • Facilitated in overseeing all task activities assigned to Scrum team and making sure that they are performing in a timely manner with minimal technical debt, while maintain the highest quality of performance.
  • Improved team velocity by incorporating capacity planning into sprint planning sessions. Estimated the user stores using the planning poker technique.
  • Provided all the required support to the team using a servant leadership style whenever possible removing impediments to the teams progress.
  • Embodied agility using a servant leadership approach and leading by example.

Confidential

Scrum Master / Business Analyst

Responsibilities:

  • Provided Liaison with Business and Development team using Agile Central Rally and JIRA to manage the Scrum Process, create User Stories that delivered a service model that supported the team.
  • Developed a successful flow with the scrum team that promoted collaboration, shorter feedback loop, minimized dependencies, improving completion ratio, customer satisfaction and team dynamic.
  • Facilitate discussion with Development team for better creativity to improve efficiency, decision making, removing impediments and conflict resolution.
  • Arranged Daily stand-ups meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of the adaptation process.
  • Worked closely with the Product Owner with respect to story grooming, product backlog and forecast sprint iterations and distributed project teams, making sure deliverables reflect requirements on-time with production quality.
  • Assist with internal and external communication, improving transparency, and information radiation.
  • Arrange daily stand-ups, facilitate story grooming, and coordinate sprint demos, planning and retrospectives.
  • Engaged with other Scrum Masters and teams to increase effectiveness of the application of Scrum.
  • Assist in the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly by conduction project related presentation.
  • Analyzed release document and defined new test scenarios, define regression cycles and resources for the test execution time window.
  • Defined the necessary DB verification needed for the systems and communicated with the technical resource for its implementation.
  • Configured Defect management tools like HP ALM for logging defects and managing defects history and traceability.
  • Mastery in the use of Agile/Scrum related tools such as JIRA, TFS, Confluence, Rally, SharePoint to document and visualize stories, tasks, and measure performance through burn down charts/velocity charts.
  • Assisted in conducting PI Planning events and setting up program level cadence (SAFe).
  • Liaise for Operation Division and development team using Agile Central Rally to manage the Scrum and Kanban process to create user stories that delivered the service model that supports the team.
  • Utilized value streams mapping to analyze the current state and design a future state for the series of events that take a product of series from its beginning through to the customer
  • Analyzed release document and defined new test scenarios, define regression cycles and resources for the test execution time window.
  • Assessed the maturity of teams and provided recommendations for framework to implement and created a roadmap to train and teach organizational leaders involved with transformation.
  • Coached the Development team and team of teams in self-organization, continuous improvement, cross functionality, risk identification, dependency management, conflict resolution and software craftsmanship.

Confidential

Business Analyst

Responsibilities:

  • Communicated to ensure that goals, scope and product domain are understood by everyone on the development team to encourage the delivery of high-quality, high-value products.
  • Collaborated with development team to ensure they first understand the customer’s requirements and deliverables for each Project and Maintenance Request.
  • Utilized feedback and metrics to identify areas of opportunity helping the team to develop quicker service deliver and continuously improve by utilizing feedback and metrics to identify areas of opportunity.
  • Assisted with management (including engineering, design and product) to identify opportunities to build high perform teams to plan, build and deliver finished process
  • Removed impediments for the team’s progress, including working with peers to resolve cross-team impediments. Coached on the techniques for effective product backlog management.
  • Assisted Product Owner to create User Story, Groom User Story and Prioritized User Stories.
  • Facilitated Scrum Ceremonies; Daily Stand Up, Backlog Grooming, Sprint Review and Retrospective meetings.
  • Educated and reinforced scrum methodology and agile framework to team members and key stakeholders.
  • Engaged other Scrum Master to increase the effectiveness of the application of Scrum in the organization.
  • Assisted with internal and external communication, improved transparency and radiated information.
  • Analyzed incoming request, extract and communicate with key stakeholders to clarify information and ensure delivered product aligns with business needs.
  • Identified functional gaps and points of external integration.
  • Consistently deliver reliable technology programs to our customers and associates through system stability.
  • Communicated with different Stakeholders, Business Group and User Group to elicit and to analyze business requirements.
  • Built / maintained close relationships with internal customers & retail systems vendor to ensure efficient development processes are being followed, and that business priorities are met and that projects/development are on schedule.
  • Extensively interacted with the designers, developers to ensure functional implementation of business requirements and the QA team in executing test plans and test case scenarios, test logs and test objectives.
  • A proactive and dedicated team player, with a proven track record in producing high quality work under tight deadlines and in multi-tasking to meet business goals.
  • Facilitated sprint ceremonies like Sprint Planning Daily Standup, Sprint Review and Interactive Sprint Retrospectives.
  • Assisted the team in story point estimations using various techniques across the timeframe of the project for sprint user stories and resolved any impediments through the process.
  • Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
  • Delivered technical user stories with Acceptance criteria and assisted the scrum team in estimating the same.
  • Developed solid documentation my analyzing current processes and design business processes modeling notification utilizing UML for object-oriented design and documentation.
  • Responsible for identifying gaps in the software between core functionality and user defined requirements. Created Process flow diagrams, use case diagrams, and class diagrams using Microsoft Visio and Rational Rose

Confidential

Business Analyst/ Project Mgr

Responsibilities:

  • Provided web design services using WordPress.
  • Increased traffic and enhanced page ranking by improving website structure, performing Search Engine Optimization (SEO) and Search Engine Marketing (SEM) for local improvements.
  • Digital marketing, SEO/SMM marketing, social media consulting and email marketing to small businesses.
  • Assisted SMBs (Server Message Block) with the in store and online marketing.
  • Planned, coordinated, monitored and managed the implementation of business programs within the telecommunications industry.
  • Built/managed web pages and social media contents with increased followers by 120%
  • Designed and reconstructed company to appeal to the target audience and increase visibility.
  • Prepared budgets for the solutions and provide inputs for the organization budgets.
  • Liaised with Senior Management team on Axiata information and technology opportunities, as well as developed and addressed security solutions.
  • Manage and execute entire projects and components of large projects from start to finish including project management, marketing, data gathering and manipulation, synthesis and modeling, problem solving and communication of insight and recommendations.
  • Worked with BI team to navigate through the data sources and introduce new metrics to audit performance and identify areas where customer experience is degrading.
  • Communicate business performance to leaders both inside and outside the finance organization and the implication of that performance for future business decisions.
  • Identify risks and opportunities and quantify their potential impact during the quarterly forecasting process.
  • Collaborate and partnered closely with cross-functional initiative leads to ensure successful project objectives.
  • Communicate roadmap, status key activities, risks and interconnections at key leadership meetings.
  • Perform relevant analysis by translating data to meaningful insights and drive problem solving with conceptual/creative thinking.
  • Performed core project management duties, including guiding the project through formal approval and funding gates; developing a project plan that includes a detailed budget, project time-line, detailed task-driven schedule, project RACI and resource plan, communication plan; and managing project execution from analysis/design through build, test and deployment.
  • Oversee the activities of portfolio management as they relate to cost, resources, time-line and schedule of investments, expected nature, magnitude and timing of benefits to be realized, and relationship interdependencies with other projects in the technology portfolio.
  • Tracked and reported project metrics for all projects through the Customer Technology organization and maintained centralized accountably for management of project portfolio along with senior management to provide strategic and tactical advice on program and project planning.

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