IT Support Resume

TECHNICAL SKILLS

UX Design: (Axure, Sketch, InVision, Balsamiq, Photoshop, & Visio)

UX Research: (Qualitative & Quantitative Research Methodologies, UserZoom, & Usertesting.com)

Web Development: (HTML5, CSS3, JavaScript, React, Python, Java, WordPress, Bootstrap, & GitHub)

SEO & eCommerce: (Google Analytics, AdSense, Amazon, WooCommerce, Shopify)

Adobe CC: (Photoshop, Illustrator, InDesign, Premiere, XD, After Effects & Lightroom)

Microsoft Office: (Word, Excel, PowerPoint, OneNote, OneDrive, Access & Outlook.)

Social Media: (Facebook, Twitter, Instagram, & LinkedIn.)

PROFESSIONAL EXPERIENCE

IT Support

Confidential

Responsibilities:

Built strong relationships with clients and created an exceptional experience by making I.T. fun.
Managed the reactive support and dispatching for 3 teams of engineers & 150+ clients.
Exceeded client expectations by prioritizing high - impact issues and leveraging technician skillsets.
Resolved client I.T. needs through troubleshooting & ordering networking equipment.
Acted as the escalation point for web-development issues.
Improved core client-support and cross-functional processes within EOS.
Developed training material and worked within a team to increase technical aptitudes.
Creatively incentivized Client Support by gamifying ticket assignment and resolution.
Recognized and awarded for living company values and fostering a fun work environment.

Web Developer

Confidential, MA

Responsibilities:

Communicated with clients to better understand their business goals and branding visions.
Developed sites utilizing HTML, CSS, JavaScript, WordPress, PHP, and React.
Validated websites by testing and debugging code.
Created UX strategies, including detailed wireframes, mockups, and functional prototypes.

Guest Services

Confidential

Responsibilities:

Scheduled reservations and prepared for arrivals based on guest profiles.
Processed invoices and billing from both direct and third-party sales.
Awarded for surpassing initial sales goals for enrolling non-members in a loyalty program.

Bank Teller

Confidential

Responsibilities:

Aided the branch in reaching the highest customer service sales record in the region.
Recognized for outstanding personal results in customer service surveys.
Completed security training on techniques to safeguard sensitive data and financial assets.
Developed a themed fun calendar to improve branch member experience and client recognition.
Illustrated personalized birthday cards for returning clients.

Senior Manager

Confidential

Responsibilities:

Cultivated excellent customer service in a fast-paced environment for 12+ years.
Managed 3 separate theatres through building remodels and acted as General Manager.
Launched a grand opening, training 50+ new staff members and set up presentation technology to company standards.
Lead cross-functional teams to pinpoint areas of improvement in customer experience and increased audit scores by 10%, maintaining 100% in the presentation department.
Recognized for reducing business downtime by successfully maintaining and repairing all technology.