SUMMARY

• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Skilled in all current project methodologies, Digital Transformation, Waterfall, Agile, Kanban, Scrum, DevOps, and ITIL.
• Experienced at creating, implementing, monitoring, and maintaining Security programs in publicly accessible environments involving big data, Cloud, Hosted, and Hardware Networks.
• Detailed understanding of the regulatory requirements in Health Insurance Portability and Accountability Act (HIPAA - PHI), Gramm-Leach-Bliley Act (GLBA - NPPI), Sarbanes-Oxley Act (SOX - Audit), Payment Card Industry Data Security Standard (PCI DSS - Payment Info) General Data Protection Regulation (GDPR), National Institute of Standard and Technology (NIST), and System and Organization Controls (SOC 2 Security)
• Proven ability to extract concepts from complicated regulatory mandates and contractual agreements to devise strategic objectives and plan tactical actions to achieve compliance and goals.
• Expert communicator who excels working with Product Mangers, Customer Service, Sales, Account Management and other non-technical departments to create requirements and translate technology.
• Skilled at translating/distilling complex issues into actionable, understandable activities and communicate them effectively to relevant constituents.
• Creative thinker and analytical problem-solver with demonstrated ability to manage implementations from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.
• Skilled at leading investigations and finding root cause for implementations and production related issues.
• Experience delivering large-scale systems with world-class availability, scalability, and performance requirements
• Results-driven project-management professional with seventeen years’ experience in increasing productivity, quality, and managing risk to create stakeholder satisfaction.

AREAS OF EXPERTISE

• Information Security & Privacy Compliance Risk Management
• Identity and Access Management (IAM) Digital Transformation (ITIL)
• Strategic Objectives and Implementation Project/Program Management
• Software Development Life Cycle (SDLC) Cloud & Network Infrastructure
• Product Development Life Cycle (PDLC) Agile/Kanban/Scrum/DevOps
• Regulatory Compliance Data Analytics
• Robotic Process Automation (RPA) Delivery Management
• Six Sigma DMAIC & Lean Methodologies Change Management
• Data Management/Data Governance Governance and Controls

TECHNICAL SKILLS

Analytical: Analytical Reasoning - Root Cause Analysis - Creativity - Strategic Planning - - Consulting - Critical Thinking - Data Analysis - Problem Solving - Research - Business Process Improvement - Requirements Analysis

Business: Administrative - Business Analysis - Business Strategy - Business Development- Business Intelligence - Business Management - Business Storytelling - Economics - Business Requirements Analysis

Communication: Corporate Communications - Editing - Newsletters - Nonverbal Communication - Presentation - Writing - Active Listening

Information Technology (IT): Project Planning - Content Management - Data Presentation - Middleware and Integration Software - Network and Information Security - Software Management - Storage Systems and Management - Tech Support - User Interface Design - Customer Relationship Management (CRM) Software - Software Testing - Customer Service Systems - Business Process Automation – Robotic Process Automation – Project Development Lifecycle (PDLC) – Software Development Life Cycle (SDLC) – Integration – Service Delivery - Quality Assurance – Data Warehousing – Identity and Access Management (IAM) - Agile Methodologies – Scrum – Technical Writing – Test Scripting – Risk Remediation

Management: Adaptability - Coaching - People Management - Incident Management – Persuasion - Time Management - Delegating Tasks - Leadership – Negotiation - Project Management - Relationship Management - Strategic Planning – Risk Management – Vendor Management - Implementation Management – Change Management - Cross-functional Team Leadership – Training - Conflict Management

Regulatory & Governance: Change Framework Creation – Governance Development – Governance Implementation – Telecommunications Regulations – HIPPA – Gramm Leach Bliley Act – Privacy – Affordable Care Act – Regulatory Mandated Implementations

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Technical Implementation Manager/Program Manager

Responsibilities:

• Implementation Manager & Technical Analyst responsible for planning, scheduling, and delivery.
• Responsible for the coordination of delivery and training with Confidential project members, business stakeholders, and end users of the solution.
• Applied Waterfall, Agile, Kanban, Scum, and DevOps methods when appropriate.
• Led development team delivering applications and automations in Confidential Elastic Compute Cloud ( Confidential EC2)
• Identified and prioritized automation opportunities through operations assessment and transformation roadmap
• Identified root cause blocking 75% of flow through of automation and provided analysis and statistics to remediate.
• Identified solution defects through root cause analysis and requirement validation
• Identified and remediated issues within the prior vendors delivered solution
• Reviewed and revised reporting metrics based on knowledge of the Smart Form solution and Confidential ’s existing People Soft implementation
• Assisting in the development of Best Practices and Standards for the governance of the UiPath RPA solution.
• Responsible for Change Management coordination and Security Compliance for network and data
• Created Anvil Certification documentation for SmartForm’s application.

Confidential, Cranston, RI

Technical Implementation Manager/Program Manager

Responsibilities:

• Implementation Manager & Technical Analyst responsible for remediating production issues and building out the Intelligent Automation Ecosystem.
• Identified and remediated issues from the original Blue Prism deployment
• Organized and managed Blue Prism ROM Assessment of current Blue Prism deployment
• Created Proof of Concept (POC) environment to validate the opportunities from Trust Portal, Splunk, and Server OS/Desktop OS Blue Prism bots.
• Analyzed RPA vendor offerings including Blue Prism RPA, Automation Anywhere, Kofax Kapow, and UI Path
• Collaborated with internal resources and vendors to create use cases/test cases for the POCs.
• Identified key concept of a to alleviate conflict with application vs automation development.
• Developed Standards for Center of Excellence (COE)
• Created Code Library Framework and Developer collaboration forums
• Created network requests for VIPs, LTM/GTM, DNS, load balancing and persistence
• Wrote and maintained overall project plan for all aspects of the project
• Oracle Identity & Access Management (IAM)
• Implementation Manager & Technical Analyst responsible for the integration of Oracle Identity & Access Management (IAM) with six customer facing applications including Online Banking, Access Money Manager, CBFOREX (Wallstreet), Global Trade Flow, Sterling (Transmissions), and Achieve Access
• Implemented solution with adherence to company security policies and federal regulation for GLBA,SOX, etc.
• Scheduled and remediated security scan vulnerabilities including Penetration, Qualys, ESM, and Veracode.
• Identified and remediated risks created during the project.
• Established governance and controls for implemented applications inline with change management and security best practices.
• Implemented Trusteer Pinpoint for CBFOREX and Sterling
• Facilitated development and deployment with nine different outside vendors
• Hosted daily SCRUM calls to facilitate and prioritize development needs
• Wrote over 50 implementation plans for application integration, patches, enhancements and bug fixes in all environments
• Identified network firewall rules and placed port open requests
• Created network requests for VIPs, LTM/GTM, DNS, load balancing and persistence
• Wrote and maintained overall project plan for all aspects of the project
• Maintained multi-project timeline for the FFIEC Program
• Identified gaps in Architectural documentation and facilitated its creation and delivery.
• Created training documentation and delivered training to Operations, Application Support, and Customer facing staff
• Sat with and supported all customer facing teams post deployment to ensure training was followed and issues were resolved.

Confidential, Providence, RI

Information Security Project Consultant

Responsibilities:

• Modified BCBSRI’s Project Framework to integrate with the Information Assurance & Compliance Governance Program.
• Redesigned and implemented BCBSRI’s Information Assurance & Compliance Project Governance Program
• Participated in initiation, creation, and review of the RFP, MSA, and SOW processes.
• Assigned to ten or more projects with oversight responsibilities for Information Assurance & Compliance.
• Identified ramifications of proposed changes to production for information security, privacy, process, and data integrity.
• Bridged communication gaps between vendors, business owners, projects team members, technology, and compliance.
• Reviewed security assessments and created corrective action plans.
• Created and implemented security controls for internally and externally hosted applications.
• Identified, documented, tracked, and reported risks associated with assigned projects.

Confidential, Cranston, RI

Technical Implementation Manager

Responsibilities:

• Consulted with management and reviewed project proposals to determine goals, time frames, budgetary requirements, processes and procedures for accomplishing the project, staffing requirements, and allocation of resources.
• Project Manager for multiple projects running concurrently.
• Rescued multiple projects behind schedule and delivered them on time, within scope, and under budget.
• Assisted in the creation of KPIs for all projects under the Data Protection Program.
• Provided weekly status reports to senior management and key stakeholders.
• Collaborated with business liaisons, technical staff, and vendors to gather requirements and define the scope of the projects.
• Developed project schedules including milestones, key deliverables and tasks.
• Developed project plans specifying goals, strategy, dependencies, staffing, scheduling and allocation of available resources.
• Performed business, process, and data analysis to identify opportunities, risks and contingency plans.
• Provided leadership and direction to motivate project team members and complete tasks.
• Facilitated and participated in Architectural Design sessions
• Created implementation & deployment plans for all phases of the project
• Lead Teams to investigate issues related to implementation/deployments and resolve prior to production
• Worked closely with vendors to monitor deliverables and schedules.