Solutions Architect Resume
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San Francisco, CA
SUMMARY
- Over two decades of experience leading skilled teams providing technical services and support, and consistently achieving results beyond expectations. Able to align end - user needs with long-term resolutions to complex technical challenges.
- Track record of success. Demonstrated skill translating big-picture, executive vision into actionable day-to-day operations and project plans. Skilled identifying room for improvement in existing processes and developing comprehensive solutions that streamline and measurably improve efficiency.
- Proven ability motivating teams in large national and global environments to achieve KPIs and project milestones under budget and ahead of schedule. Extensive experience with various CMS systems including 9+ years with Adobe AEM.
AREAS OF EXPERTISE
- Engaging Collaborator
- Product Vision & Development
- Project Implementations
- Regulatory Compliance
- Team Mentoring & Coaching
- Prioritization & Multi-tasking
- Infrastructure Security
- End-User and Customer Support
TECHNICAL SKILLS
- AEM, SharePoint, Vignette, Documentum, IBM WCM
- Atlassian Tools (JIRA, Confluence, HipChat), Rally, Apple ConnectMe
- Axure, InVision
- Agile (Scrum), Waterfall, RUP
PROFESSIONAL EXPERIENCE
Confidential, San Francisco, CA
Solutions Architect
Responsibilities:
- Defined project documentation and artifacts for projects and build an effective communication process to give clients visibility into progress and promote greater satisfaction.
- Worked on projects in diverse industries including High Technology, Health/Pharmaceuticals, eCommerce, Communications, and Manufacturing.
- Served as Scrum Master, using Factory of the Future pipeline and other tools to ensure a rapid release.
- Led the AEM Components Governance committee, including maintenance of accurate documentation.
- Oversaw backlog and administered regular scrums and sprint-planning meetings.
Confidential, Fremont, CA
Principal Consultant
Responsibilities:
- Served key role on Adobe AEM (CQ) requirements gathering, solution design, QA testing, and implementations for Apple Online Store, Apple’s Marcom, AppleCare teams, and others.
- Led UI/UX testing for a custom marketing campaign automation solution, collaborating with Apple’s B2B marketing team.
- Enabled the successful implementation of a Vignette portal solution for Motorola Solutions by performing business analysis and leading a project team.
- Program Manager on a key initiative at Harley-Davidson, facilitating transition to support by Confidential team.
Confidential, Walnut Creek, CA
Senior Business Analyst
Responsibilities:
- ges, and maximized SEO by working cross-functionally with engineers and internal clients.
- Coordinated user experience tests and collaborated with marketing and branding to write new web content and develop marketing campaigns.
- Developed web analytics reports on Sitecatalyst/Omniture and Google Analytics providing key insights for executives.
Confidential, San Bruno, CA
Director
Responsibilities:
- Designed and integrated a new video content management system.
- Managed the development and integration of a new updated proprietary taxonomy.
- Supported sales and marketing teams, and led all outsourced editorial operations.