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Senior Product Manager Resume

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SUMMARY

  • Seasoned professional with a proven track record in product management. Strong IT background in programming and backend/databases compounded with keen business acumen helps exercise product management in an entrepreneurial, creative, and holistic manner.
  • Instrumental at management of multiple new and existing products to ensure compatibility and ultimate success throughout the entire cycle from ideation, strategy and roadmap to launch, iteration and growth.
  • Managed successful technical implementations of complex business requirements while navigating the challenges of today’s modernizing technology organizations.
  • Quick at identifying opportunities, suggesting solutions, and acting decisively to advance a product.
  • Adept at leading cross - functional teams in agile and traditional/waterfall environments. Provide strategic support, operational planning details, and execution updates to all key stakeholders.
  • Partnered with business leaders/users, engineers, architects, developers, and other product owners to ensure performance and functionalities meet requirements.
  • Experienced in negotiations, budgeting, financial analysis/forecasting, and planning multi-year roadmaps.
  • Business & Data Analysis, Product Management, Project Management
  • Agile, Scrum, & Waterfall Methodologies
  • Engineering Team Management (SDLC/CICD) with production support (on/off-shore)
  • Gathering requirements and high-quality documentation
  • A/B testing and data analysis
  • Proficient working with SOWs, SLAs, service contracts, NCAs/NDAs, and other customary legal documentation; technical specifications, business requirements, proposals, workflows, analysis, roadmap documents, OKRs, and employee reviews
  • Process improvement, automation
  • IT compliance and security
  • Production support and issue management
  • Upgrades, decommissions, deployments

TECHNICAL SKILLS

Technical fluency in software and back-end development: AWS, Jenkins, BitBucket, SonarQube, Nexus, Java, SQL, Oracle, Sybase, SQL Server, Visual Basic, C++, MS Access, Crystal Reports, API, TWS, FTP, Unix Script

Google Analytics: MS Office, MS Visio, Lucidchart, MS Project, SmartSheets, Confluence AgileCraft, JIRA (Scrum/Kanban)

HEAT Service Management: CRM, ACH

PROFESSIONAL EXPERIENCE

Confidential

Senior Product Manager

Responsibilities:

  • Oversaw and directed all aspects of vision, strategy, ROI analysis, design, release, and growth of existing, pre-production, and new product development. Extensive IT experience and product knowledge helped attain the best product features and performance.
  • Worked with cross-functional, agile teams to ensure compliance with all agile ceremonies; was responsible for clear definition, logging, grooming, and prioritization of epics and stories in backlogs; reviewed/demonstrated sprint-related functionalities; resolved risks, issues, and changes; delivered weekly status reports to stakeholders.
  • Initiated joint activities with business partners on the analysis, prioritization, and fine-tuning of the issue log (for an existing assigned product) to identify redundancies related to similar functionality gaps, which resulted in a 400% reduction of the issue log within one year.
  • Collaborated with business units and peer product owners throughout entire SDLC to improve and streamline royalty, administration (payments on behalf of external companies), and distribution processes, resulting in a 100% elimination of human factor/error and a 25% reduction in processing time.
  • Conducted end-to-end impact analysis, design reviews, test case reviews, and A/B testing (Google Analytics) to ensure compliance with the business vision, goals, and requirements. Worked with system analysts in the gathering, analysis, and translation of the business and regulatory/financial documents into both functional and non-functional requirement documentation. Created process flow diagrams and use cases.
  • Built highly effective teams through regular one-on-one mentoring, goal setting and continuous feedback. Promoted self-starting, initiative, and accountability among team members to assure full engagement on every project and at every step. Prioritized timely and to-the-point inter-team communication to streamline the resolution process and avoid redundancy.
  • Worked with on & off shore Infrastructure and Operations teams to ensure uninterrupted business continuity for daily processes, software releases, and updates.
  • Negotiated and worked extensively with 3rd party vendors and legal teams, developing comprehensive SOWs and procuring licensing agreements.
  • Identified and recruited qualified team members; contracted various staffing firms.

Manager, Software Engineering

Confidential

Responsibilities:

  • Led adoption of agile software development (SCRUM) and CICD methodologies (JIRA, BitBucket, Jenkins, SonarQube, Nexus).
  • Reorganized resources into several scrum teams to better serve the projects’ needs, achieving a high degree of agile maturity, which reflected in the burndown reporting, improved future work velocity, and ensured consistent team flow.
  • Conducted code reviews to ensure quality solutions are built and tested; executed ORACLE SQL queries to analyze and verify data integrity.
  • Oversaw EFT technology and procedures (i.e. ACH file management); worked with Payment Managers and financial institutions on all aspects of the associated distribution and payment product.
  • Received, vetted, and evaluated ad-hoc work requests from stakeholders, assessing team bandwidth with input from tech leads to balance the ongoing project schedule and business priority.
  • Worked with on/offshore QA analysts to create and implement comprehensive test cases with input from business stakeholders on all newly developed software features and existing gaps in legacy systems’ requirements.
  • Coordinated with other engineering managers to identify inter-domain projects and redundant functionality to create shared software services.
  • Partnered with the IT Architecture team on several critical modernization initiatives included in a multi-year roadmap entailing cloud migration (AWS) and microservice redesigns (Java) for legacy software.

IT Project Manager

Confidential

Responsibilities:

  • Central point of contact from design to production release of MusicMark project - worked closely with technical peers across multiple societies between US and Canada.
  • Translated business requirements into technical requirements, working with engineers, architects and product owners to include a project plan comprised of epics, tasks, deliverables, milestones and resources. (FTP, UNIX scripts, TWS, Oracle)
  • Responsible for analysis of the design and functional change approvals during major technical enhancements/upgrades. (FFL, FTP(AWS), Unix, Oracle)
  • Developed extensive system process flow diagrams that conveyed the complex data processing flows. (Lucidchart, Visio, MS Office)
  • Organized daily/weekly meetings with business users, testers, and development staff to refine and improve systems functionality and performance through both phases of project. (JIRA, Excel, Confluence)

Senior Project Analyst

Confidential

Responsibilities:

  • Worked with business users to design and implement new functionalities to improve business process flows. Created flow charts, requirements documents, conducted demos through the development process, documented and executed test cases, managed deployments.
  • Acted as the central client point of contact throughout the life of the projects between a user community/tech support and operations/DBA/IT developers and management.
  • Introduced and designed Crystal Reports solution.
  • Led automation efforts to cut manual data processing in half.
  • Developed (hands-on) numerous applications in Visual Basic and Sybase.
  • Developed ad-hoc SQL queries to address business users’ requests for data integrity verification and analysis.
  • Supported production legacy and web front-end applications by addressing reported issues.

Confidential

Programmer

Responsibilities:

  • Designed and tested new functionalities written in C++ and Visual Basic.
  • Was responsible for issue troubleshooting, documentation, and reporting to bank branches. Worked with Operations to assure smooth production support. Mentored junior developers on Visual Basic programming techniques.

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