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Project Manager Resume

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Buffalo, NY

SUMMARY

  • A senior management professional with 30+ years of leadership and program/project management expertise in the areas of business transformation, Agile framework, process reengineering, governance, infrastructure and change management, team building, client support, operations, business proposal development, contract negotiations, system/application development and implementation, and quality control.
  • Highly regarded for dedicated work ethic, strong attention to detail, problem solving, follow - through capabilities while managing competing demands and changing priorities.
  • Demonstrates an ability to manage, motivate, bring positive energy, and build cohesive teams that achieve results.
  • Excels in delivering a complete product, ensuring projects are completed within cost projections and scope specifications with focus on clients’ satisfaction, achieving positive financial results, and meeting government regulations.

AREAS OF EXPERTISE

  • Agile/Waterfall Frameworks
  • JIRA/Confluence experience
  • Program/Project Management (up to 45M)
  • Infrastructure and Disaster Recovery experience
  • Business Case/ROI Development
  • Cost/Risk/Scope/Quality Management
  • Integration/Time/Procurement Management
  • Stakeholder Communications/Expectation Management
  • Vendor Management
  • Cross Functional Team Leadership
  • Meeting Facilitation/Management
  • Presentation Development and Delivery
  • Project/Program Status Summary
  • Budget Reporting
  • Dashboard Summaries
  • Business Transformation/Software Development Implementations
  • Process Modeling/Reengineering
  • Quality Control Defect Management
  • Change Request Management
  • Communication/Active Listening
  • Conflict Management
  • Negotiation/Influence
  • Critical Thinking
  • Organizational/Multi-Tasking
  • Positive Work Ethic/Attitude
  • Certified Scrum Master
  • PMP
  • CBAP (Certified Business Analysis Professional)
  • Lean Six Sigma - Green Belt

PROFESSIONAL EXPERIENCE

Confidential, Buffalo, NY

Project Manager

Responsibilities:

  • Engaged as a Population Health Project Manager working with global healthcare vendor (Cerner) to identify WNY’s Medicaid population need for care, to measure the care provided, and to help deliver the right care to the right people.
  • Work in close collaboration with Cerner software team to plan software upgrades for over 100 organizations with the goal of improving health care quality, access and outcomes through physician-driven, and analytics enabled transformation.
  • Involved with data onboarding, change control, requirements gathering and planning for future software implementations.

Confidential

Senior IT Project Manager

Responsibilities:

  • Responsible for onboarding new healthcare clients.
  • Accountable for tracking Project Management activities for software development/EDI

Confidential

VP - Senior Project Manager

Responsibilities:

  • Managing medium to large scale technical/business projects involving up to 60 Application Teams, with funding of up to $2.5M
  • Act as the Technical Project Manager for the Oracle 12.1C and Mainframe DB2 Upgrades, requiring collaboration with the Application and Interfacing Application teams, Platform Team, and DBAs.
  • Participated in Disaster Recovery and Infrastructure projects.
  • Tasked with the identification and implementation of departmental process improvements utilizing Lean Six Sigma techniques.
  • Accountable for project budgeting, forecasting, and reporting through newly introduced PPM tool titled CA-PPM (Clarity)
  • Participate in the ongoing SQL Project Estimation process including licensing costs and DBA work effort.
  • Participated in Windows 10 upgrade

Confidential

VP Senior Technical Project Manager

Responsibilities:

  • Provide project management expertise for large, highly complex Global Trade and Receivables Finance applications and interfaces.
  • Highly collaborative with Confidential ’s intra-departmental areas including various Business Units, Vendor Management, ITO, Legal, PEET process, GPDM, and Resource Management.
  • Acted as Program Manager for all US Evergreening Projects with responsibilities to create an Evergreening Community of Excellence with an average yearly budget of $14M. Program goals were exceeded over a two year period.
  • Utilize various Project Management Methodologies including Agile, SDLC, and the Business Transformation Framework (BTF).

Confidential

Contract Senior Project Manager

Responsibilities:

  • Provide program/project management expertise for Confidential ’s Mortgage divestiture project. This large scale, 40M dollar project employs over 25 project managers, with a project life span of 3 years.
  • Lead a team of business managers, business analysts, consultants, third party vendor team members, and IT teams to transition operational functions.
  • Instrumental in defining project scope with clear ownership within the bank and the business partner.
  • Recommend software and manual process improvements for each function migrating to the business partner.
  • Oversee business partner and their delivery of artifacts, implementation plans, and overall Day1 readiness.
  • Organize business strategy sessions to define requirements and execution plans.
  • Responsible for processing Statements of Work (SOWs) through Legal, Compliance, and Vendor Management.

Confidential

Project Manager

Responsibilities:

  • Act as a Program Manager for RPCI’s strategic software upgrades/custom development projects including Allscripts Electronic Medical Record (EMR) Upgrade, Pharmacy Software Replacement, Meaningful Use, Orders Reconciliation Management, Reporting Analytics Upgrade, and Patient Portal.
  • Responsible for reporting and trending project metrics.
  • Major contributor in documenting Project Management Organization (PMO) policies and procedures.

Confidential

Senior Program Manager

Responsibilities:

  • Act as scrum master for the development of a multichannel web-based CRM fund raising and donor relationship management software application.
  • Responsible for leading business and IT process improvement initiatives across the enterprise using standard process improvement tools and methodology.
  • Develop and refine processes and reports that lead to business innovation, competitive advantage, efficiencies/savings, and customer service improvements.
  • Manage multiple IT and business projects according to plan; measure, monitor, and report progress.
  • Prepare business cases, scope documents and white papers to define and communicate assigned programs/initiatives.
  • Develop detailed project plans that contain key activities, timelines, and resource requirements.
  • Responsible for contributing to marketing strategy, innovation, vision, and creativity.
  • Develop Key Performance Indicators (KPIs) and metrics to monitor the success of process improvement initiatives, and develop reports and presentations for senior management.
  • Negotiate, manage, and balance use of vendor resources and internal resources.

Confidential

Manager, Requirements Management Office

Responsibilities:

  • Built and maintained a Requirements Management Office (RMO) assured of success and featuring best practices, deliverable models, delivery tools, checklists, and templates designed to complement and support leading industry standards bodies and methodologies.
  • Served as relationship/project manager for Online Services department. Heavy participation in corporate internet/intranet redesign projects, increased web-based self-service opportunities and implementation of the interactive online ‘Chat’ feature for customers/providers/brokers.
  • Responsible for leading a highly motivated, professional Requirements Analyst team.
  • Ensured the delivery of high quality requirement artifacts, and the seamless communication of information with other software development disciplines (testing, development, etc).
  • Responsible for budgeting of resource allocations based upon projected and anticipated requirements.
  • Continually assess and improve the RMO environment including people, process, and technology/automation.
  • Demonstrated the value of the RMO using KPI’s including lower business requirement defect rate, fewer change requests, projects per person, project time, project cost.

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