SUMMARY

• Experienced Certified Project Manager, with a sound understanding of all processes and process groups of Project Management, with certifications in relevant specialties.
• Expert in IT Infrastructure project management.
• Effectively interface with cross - functional senior management to establish requirements, identify internal and external resources, and deliver projects on time and on budget across multiple divisions.
• A strong relationship builder, able to effectively interface with all levels of staff, management, and customers to achieve corporate customer service, retention, and revenue objectives.
• Expert working knowledge of project management tools and files repositories.
• Vast experience with offshore and onshore project team/resources and project management methodologies.
• Provide strong leadership in coordinating cohesive interaction and collaboration of user groups, technical personnel, customers, sales organizations, and regional/divisional personnel.
• Highly flexible, adapting easily to new environments, technologies, and corporate cultures.

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Senior IT Project Manger

Responsibilities:

• Define and develop definitive, clear and unambiguous scope statements for project work
• Collaborate with stakeholders about job schedule, guidelines, delivery status and risks.
• Work with Senior Management to obtain necessary resources for the team
• Conduct end to end testing, validate implementation, manage patches/fixes to ensure consistency of the deliverable according to the defined quality standard
• Collaborate with stakeholders to elicit and review requirement and design
• Approving test plans and test scripts for integration, function and system testing
• Monitor and track the timely delivery of data extraction
• Monitor progress plan proactively with the use if MS Project and communicate variances
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent user needs
• Monitor and track the timely delivery of data extraction

Confidential, Dallas, TX

Consulting IT Project Manger

Responsibilities:

• Managed projects using agile/ Scrum methodology to develop full scale project plans and associated deliverables structure.
• Managed project from inception to completion
• Review and understand customer SOW before kickoff with customer
• Estimate resources and participants needed to achieve project goals
• Set and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Articulate project goals and scope, translate business needs into technical terms, prepare detailed work break down structures and instil shared accountably for achieving project milestones
• Draft and submit project budget request and recommend budget changes where necessary using SAP
• Proactively manage changes in project scope, budget, quality and schedule, before they turn into risks that may adversely affect the project
• Remediating client issues pertaining to projects at the post installation phase and ensure they are fully resolved, and all project deliverables are approved and accepted by client
• Resolve complex customer issues from end to end with predictive intelligence and automated self-service using Service Now and JIRA
• Develop and manage customer relationship to understand their business needs
• Managed and tracked project costs using tools like SAP.
• Ensure all projects are delivered on time, on budget and to customer specification

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Plans, produces and maintains timely, accurate documentation to lead implementations, support operations, and develop quality and compliance requirements.
• Frequently interacts with suppliers to influence their products and services in directions favourable to the enterprise.
• Applies experience to improve functional area business processes.
• Leverages tools to enhance functional area productivity.
• Integrates technical knowledge with communication, leadership and business skills.
• Coordinate new system deployments by working with internal engineering operations teams and service providers on Virtual Network Computing
• Manage all project timelines and communicate progress to business users and IT management
• Manage multiple simultaneous projects to deliver new features, upgrades, and capacity enhancements to current and future telephony network and platform designs using agile methodology.
• Create, modify and represent appropriate change records required prior to implementing or hand-off using tolls like Service Now

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Manage, Define and collect technical data points required for project success
• Assist with all communication to and from the team, setting expectations and radiating information to provide a gold standard of transparency
• Draw up quote to be provided as a cost estimate to the customer
• Document Project Assumptions and Risks
• Identify and remove impediments, build, develop and grow business relationships vital to the success of the project
• Plans and coordinates project deliverables across multiple service providers in support of network infrastructure project requirements
• Organize and manage multiple independent project asks of the delivery team, manage timelines and expectations of multiple stakeholders
• Proactively manage changes in project scope, identify potential crises and device contingency plans
• Using tools such as SharePoint, MS Project, MS Excel/PowerPoint/Word to manages and push projects to organization accepted standards.
• Collaborate with Engineers and Architects for the Designing and implementation of ATM’s.
• Management, analysis and tracking of risks and issues.
• Using the agile methodology, define mitigation plans, deliverables and timelines
• Escalation of risks and issues to higher management and stakeholders where appropriate and as needed.
• Develop and deliver progress reports, proposals and requirements documentation
• Document issues and lessons learned

Confidential, Raleigh, NC

Network Project Manager

Responsibilities:

• Develop full scale project plans and associated deliverables structure
• Estimate resources and participants needed to achieve project goals
• Set and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Articulate project goals and scope, translate business needs into technical terms, prepare detailed work break down structures and instill shared accountably for achieving project milestones
• Deployments of storage and servers, decommissions and migration of systems
• Coordination of user testing and validation to accept all system migration into environment
• Work closely with the users and technical teams to ensure that the business requirements are clear and well defined, and that the technical solutions meet the business requirements
• Draft and submit project budget request and recommend budget changes where necessary
• Coach, mentor, motivate and supervise onsite/remote project teams and contractors while influencing them to tale positive actions and accountability for their assigned work
• Proactively manage changes in project scope, budget, quality and schedule, before they turn into risks that may adversely affect the project using Microsoft project and server
• Remediating client issues pertaining to projects at the post installation phase and ensure they are fully resolved and all project deliverables are approved and accepted by client
• Provide status updates to stakeholders, presenting via Power point and excel
• Develop and manage customer relationship to understand their business needs
• Ensure all projects are delivered on time, on budget and to customer specification

Confidential

Network Engineer/ Project Manager

Responsibilities:

• Monitored, ensured and coordinated the setup of ATM’s in all BB&T locations were up and running and all configurations to the network were in line with the protocol of the bank.
• Provided Network support for routers, switches and servers on a frame relay connection, using MPLS, DSL, T1’s and PRI’s.
• Support, configure and maintain cisco equipment (6900, 6500, 3800, 2900, and 2800) to satisfy clients need in a timely manner.
• Resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.
• Ensure thorough network documentation, including maintaining each network matrix, backup configurations and network diagrams.
• Monitored bandwidth and network activity by analysing information to ensure both efficient and effective network operation.
• Configure, maintain, troubleshoot and resolve VOIP issues through unity and call manager in a timely manner.
• Monitor network with tools such as NetQOS report analyser and Netvoyant, Network node manager and Tivoli Enterprise Console.
• Run customer kick-off calls in place of delivery managers as needed

Confidential

Network Administrator

Responsibilities:

• Worked in a Confidential environment where supports ranges from routers and switches replacements, to Layer 1, 2 and 3 troubleshooting on frame-relay networks.
• Install, configure, and upgrade PC’s, peripheral equipment and network devices within established standards and guidelines.
• Administration and maintenance of company’s internal systems
• Document, track, and monitor problems to ensure a timely resolution setup and deploy workstations for new employees.
• Manage servers, perform backups, and security.
• Used Call manager to solve VOIP issues and Unity to troubleshoot and configure voice mail issues in a timely manner.
• Technical troubleshooting and support for staff, faculty and student computers, and Network.
• Forecasting any needed improvements, budgeting for and implementing changes.
• Sweeps for students computer spaces, identifying and solving issue