SUMMARY

• Project Manager with over ten years of experience providing front to back management over large - scale IT implementations.
• Specializing in Infrastructure and Integration. Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions.
• Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• Highly adept and knowledgeable in infrastructure, systems integration, managed network services, data network technology. Exceptional knowledge of telecommunication installations and construction.
• Experience with facilities relocation / migration - Relocated Employees, Consolidate & Migrate Office Facilities, set up provisioning for the Back-Office Systems
• Project Management of IT infrastructure for the data center facilities with respect to growth, migrations, and closures utilizing full life cycle application.
• Experience in network, physical servers and systems, storage, disaster recovery and back up, security planning as well as coordinating and managing a team of specialists to design and build the infrastructure.
• Telecom and wireless experience, including creating and documenting standard processes used by wireless provisioning team.
• Project Management Infrastructure on multiple projects.

TECHNICAL SKILLS

Software & RDBMS: MS Office, Siebel, PeopleSoft, Arbor OM,, Oracle, SQL Server, GE Small world, HP OpenView

Protocols: TCP/IP, HTTP, FTP, SMTP/POP3/IMAP/LDAP, DNS, IPX/SPX, TCP/IP, NetBEUI, PPP, Ethernet, DLC, Token Ring, Fast Ethernet, Telnet, WINS, DHCP, ATM

Telecom Hardware: Nortel CVX -1800, Cisco Router 7505/12008, Lucent Switch 5ESS, Motorola Pager 1&2 Way/Flex

Systems: Windows, Unix, Linux, IMS, TSO

PROFESSIONAL EXPERIENCE

Confidential

Project Manager of Infrastructure

Responsibilities:

• Worked with server, network, cabling, application experience necessary to lead the implementation of a new business line within the company. Implemented 3D printing.
• Possess excellent communication, interpersonal and team leadership abilities, as well as the capacity to work with cross-functional teams to accomplish overall project goals.
• Developing and managing project specifications, technical design and requirements
• Setting project timelines, milestones and deadlines
• Coordinating work with cross-functional team leaders and monitoring and reporting on project status
• Assigning tasks to staff consultants and supervising work.

Confidential

Project Manager of Infrastructure

Responsibilities:

• Deployed and managed multiple complex SaaS infrastructure and software technical solutions for datacenters within a rapidly changing environment for clients implementing ERP, CRM and Web applications on multi-platform server configurations. (PeopleSoft, Siebel, Kenan Arbor, and Complex Application Web/Portal Hosting).
• Successfully planned and managed scope, schedule and budget on over 30 unique full life cycle commercial and government implementations representing more than $25M in annual contract value.
• Acted as liaison between Client management, technical representatives as well as managed multiple internal cross-functional and technical team activities required to build the Client solutions within our US Datacenters.
• Facilitated successful design, implementation and troubleshooting efforts with varying business and engineering disciplines including: Windows OS, UNIX, Security, Firewall, Database, Backups, EMC Storage, Monitoring, Application Engineering, Quality Assurance, Business Planning and Purchasing.
• Managed and troubleshot client network connectivity issues (Circuit, Router, Firewall and CPE Devices) to ensure full network application/database reliability through the frame relay and/or remote VPN connections.
• Responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budgeted hours.
• Resolved conflicts in a diplomatic capacity between the product and implementation teams during product certification stalemates; manage all implementation and troubleshooting issues and project risks.
• Gathered and created final Client Operational Acceptance documentation and Signoffs; including network, OS and application troubleshooting guides; network diagrams; server, firewall, and database configuration sheets with start stop procedures, firewall and OS security scan authorizations.

Confidential

Project Manager

Responsibilities:

• Responsible for the implementation and infrastructure of the network build out of CVXs, 7505 & 12008 routers, power, cabling, and testing for the (MMPS) Managed Modem Port Service for a major customer.
• Responsible for hiring of contractors MMPS projects.
• Managed infrastructure type projects: from network cabling to LAN, Server and PC integration and consolidation activities. This includes but not limited to understand customer requirements, budget, objectives, user expectations and a plan accordingly making sure project are delivered on time, within budget and within company IT standards.
• Oversee assigned infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives, budget and timelines.
• Involved in the project plan, management and implementation of the North America LAN/Cisco upgrade - $5.5M, including VOIP projects
• Met all deadlines and made all necessary design and configuration modification needed to meet customer requirements. Successfully developed an internal project management process to handle large scale IT projects. The main objective of the process is to track and standardize local projects handled by the onsite IT team lead and support organization to manage projects in cost effective and timely manner across the globe.
• Coordinated activities between Allegiance Departments: Procurement, Systems Engineering, Central Office Engineering, Broadband Sales, and Network Planning to produce and I-Package for each MMPS project.
• Wrote technical documentation as it related to MMPS projects and for Allegiance Network Operations Control Center (NOCC) as it related to Centest 650 software used to remotely test and monitor T1s.
• Wrote business operating procedures for the T1 trouble ticket process as it related to the following Allegiance Departments: National Repair Center, Tier II Data, Tier II Voice, Data NOCC, Internet Support, and Field Operations.

Confidential

Network Integration Expert

Responsibilities:

• Performed project management duties for several concurrent, high-paced implementation and engineering projects for Local Fiber Engineering (LFE) such as GE Smallworld support, business tools, maps, and records.
• Successfully completed the implementation project of the creation of LFE I-Package Template and gained acceptance by Network Deployment.
• Managed major LFE projects, Hi-Cap Model Marketing Data with Spatial Intelligence, US Land base, and an Automated Process to load Metromedia Fiber Network fiber data into GE Smallworld, which are in various life cycle stages.
• Coordinate activities between the Infrastructure Systems Support, Verizon IT, business owners and contracted vendors relevant to the development, test, and deployment of LFE implementation engineering deliverables.
• Responsible for identifying and implementing project plans with telecom applications such as Siebel, PeopleSoft, and GPS systems, on-time deliverables, scheduling, testing, and final deployment within the Implementation Engineering and Network Support department for LFE.
• Assisted Human Resources Department with employment of personnel including implementation of State and Federal regulations and Company policy compliance

Confidential

Lead Software Engineer

Responsibilities:

• The EMS project was Confidential ’s new customer support and billing system. It consisted of Siebel, Kenan Arbor/OM, Kenan Arbor/BP, PeopleSoft Inventory Management, and Tibco rendezvous to process messages between the various systems.
• Performed initial integration of a complex set of client/server applications in support of customer service, order management, service activation, billing, and inventory management systems for paging service company
• Collaborated with development and quality assurance teams to identifying root cause of problems and recommended solutions for multi-tiered customer support and billing system
• Assisted quality assurance department with migration, test plans, middleware message monitoring, and testing of major customer support and billing system.
• Monitored and tracked database inconsistencies, out of sync conditions using UNIX operating system through Telnet or Exceed and read and analyzed updated log files.
• Maintain Mediation Database (10/8/10 table) in conjunction with Numbers Management and Mediation.
• Activate, modify or deactivate pager information in Siebel Application and on paging terminals.
• Worked in a Sun Solaris/Unix environment to troubleshoot activation of pagers.
• Responsible for training and development of EMS system for Siebel, Kenan Arbor, PeopleSoft, and Mediation.
• Wrote technical documentation covering Siebel, PeopleSoft and Mediation troubleshooting.
• Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Install and configure recreations of software production environments to allow testing of software performance.
• Install, maintain, or use software testing programs. Investigate customer problems referred by technical support.
• Monitor program performance to ensure efficient and problem-free operations. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source. Plan test schedules or strategies in accordance with project scope or delivery dates.
• Provide feedback and recommendations to developers on software usability and functionality.
• Test system modifications to prepare for implementation. Update automated test scripts to ensure currency.
• Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.