SUMMARY

• Recognized for building high performing teams that deliver project that generate cost savings, generate revenue, improve quality, and enhance the client experience.
• Skilled in managing executive, internal team members, and client expectations via constant and efficient communication.
• Proven track record of on - time and under budget completion.
• Skilled at creating streamlined processes and effectively managing change within large programs/projects.
• Led efforts to transition multiple companies into an Agile Development environment.
• Created and developed the Release Management team that allowed for greater release management over the portfolio increasing efficiency and quality gains.
• Managed the “Test and Release Program”. This was an internal project that vastly reduced the timeframe to deliver changes in new releases of healthcare technology solutions. This successful project was recognized for improving company revenue and quality while generating enhanced client outcomes.

TECHNICAL SKILLS

Tools: Splunk, vRealize/vCenter, Agile Central, Version One, HP ALM, Jira, SharePoint, MS Project and SQL Server.

Methodologies: Agile, Waterfall, OKR, Scrum, Kanban

PROFESSIONAL EXPERIENCE

Confidential

Engagement Manager/Project Manager

Responsibilities:

• Reduced Security Risk and Maintenance Costs by upgrading and eliminating thousands of End of Life Servers.
• Course Corrected the “Physical to Virtual” and “Virtual to Virtual” projects by stabilizing the goals, scope, and the communication of the projects.
• Instrumental in creating the Infrastructure Resilience Team that was designed to reduced Infrastructure Security risk and maintenance costs.
• Improved relationships between the Infrastructure and Business Application teams by actively assisting them with their End of Life Initiatives.
• Drastically improved the relationship between Truist and our off short and on shore vendors by fostering a team mentality that led to greater trust and productivity.

Confidential, Atlanta, GA

Program Manager 2014 to 2017

Responsibilities:

• Directed implementations of projects that produced millions in overpayment savings for our clients.
• Created customized implementation project plans based on the client’s development methodology and resource availability allowing for a smooth and efficient implementation for the client.
• Led multiple process improvement efforts including Share Point optimization, implementation efficiency, and documentation standardization that aided in the overall efficiency of the Implementation organization
• Managed the “Test and Release Program”. This was an internal project that vastly reduced the timeframe to deliver changes in new releases of healthcare technology solutions. This successful project was recognized for improving company revenue and quality while generating enhanced client outcomes.
• Directed the “Solutions Program” that identified strategies to recognize several millions of dollars in client savings opportunity while generating significant increases to company revenue.
• Led “Rule Update and Maintenance Program” automating notice of regulatory changes in Medicare, Medicaid, and ICD10 coding requirements. This strategy led to quality gains and created organizational efficiencies.
• Instrumental in company’s transition to Agile development improving frequency and speed of software delivery.
• Key role in implementing new methodology (OKR) that was credited with company’s transition to solutions that deliver quantifiable business value.

Confidential, Atlanta, GA

Release Manager

Responsibilities:

• Led process improvements initiatives that established the creation of a well-defined Release Strategy, Beta program, and Change Control process which led to efficiency, cost savings, quality gains, and improved the speed to market.
• Created and provided release metrics to the Executive team which led to better transparency and improved decision making.
• Spearheaded company’s transition to agile development improving frequency and speed of software delivery.
• Created and developed the Release Management team that allowed for greater release management over the portfolio increasing efficiency and quality gains.

Confidential, Loganville, GA

Implementation Project Manager

Responsibilities:

• Created custom software tools to aid in the implementation improving efficiency and client satisfaction.
• Revised training material to better educate the Clients on the proper software use which led to higher client adoption and increased client satisfaction.

Confidential

Team Manager

Responsibilities:

• Managed team of 20 Support Analysts on the Fleet Conversion Project.
• Resolved issues regarding transition from Fleet banking center applications to Confidential banking software.
• Facilitated weekly manager meetings and bimonthly team meetings.
• Motivated, coached, and trained Support Analysts to perform in efficient and customer-focused manner.
• Managed policy and procedure issues regarding Confidential products.
• Supervised team of 8 Support Analysts.
• Resolved technical issues for employees: NT/NetWare LAN/WAN connectivity, Lotus Notes connectivity and configuration, mainframe connectivity, Intranet/Internet connectivity and configuration. Answered questions regarding standard desktop applications.
• Trained new Analysts on company systems.