SUMMARY

• A results driven IT professional with over 20 years of experience in IT Strategy, Project, Program and Portfolio Management supporting large and complex IT integrations, organizational business transformation requiring matrix management of organizations, process and technology transformation.
• Confident developing strong and sustainable relationships with customers, business and associates Confidential all level. Clarity in strategic vision and be able to perform under pressure and uncertainties.
• Skilled in budgeting, project planning, identifying technical solutions, budget forecasting and mitigating risks. Worked closely with end users to understand and document business and functional requirements for complex projects.
• Experience working with technical teams across the full software development life cycle. A solution targeted Business / IT strategist with global experience in driving operational efficiencies, increasing revenues, developing solutions and directing major Business Transformation initiatives to support mission - critical processes.
• Experience in IT Operations and professional services consulting in public and private sector including health care, financial services, telecom, utilities, logistics, retail and government.
• Developed and managed a PMO center of excellence to define standard methodologies for program and project management and business analysis.
• Designed and built IT PMO organizations from scratch.
• Led Applications Strategy and Integration engagements in a consulting services organization emphasizing Enterprise Architecture, Business Process Transformation and IT Systems Implementation.
• Played key role in $30M program slated to implement Government Healthcare related mandates, improve operational efficiency, with 50% reduction in manual effort and expected $2M annual savings.
• Saved division nearly $5M by implementing common suite of systems for customer relations management (CRM) and resulted in savings of $1M annually.
• Ensured adoption and implementation of project and program management methodologies and led project and program management development, training and coaching.
• Reviewed the Outline Business Case for project assurance and confirm right approach is adopted.
• Implemented projects utilizing SDLC as well as agile methodologies.
• Defined how risk assessment will be carried out and participated in Risk and Impact analysis.
• Monitored that the individual interest(s) of the project board members are protected.
• Developed strategies to satisfy specific customer requirements, including technology deployments, feature set implementations, migration activities, and technology refreshes.
• Develop full-scale project plans and associated communication documents.
• Cross-domain, cross-functional and cross-industry subject matter expert.
• Strategic influence to persuade or convince others to support an idea, agenda or direction.
• Strong background in pre-sales consulting, technology consulting, process consulting, program or project management, project delivery, detailed documentation construction and technology knowledge across technology & process domains.
• Worked with practice managers to accurately scope projects, produce levels of effort, and develop statements of work for custom engagements.
• Constructed product and vendor evaluations based on customer requirements, strategic roadmaps, equipment lifecycles, and cost of ownership estimations.
• Proven financial management skills for time & materials, fixed price and off shore projects.
• Developed and maintained communication Confidential all levels across the company in order to facilitate the smooth and effective implementation of corporate project management standards.
• Managed the Council’s key Project Assurance body, leading both secretariat and critical friend/ challenge functions to ensure that robust project governance and corporate standards are being applied in the management of Council projects and programs Confidential every stage of their lifecycle.
• Continually raise awareness of program and project management and monitoring across the council.
• Provided a strategic overview of all key projects and their interdependencies, producing briefing information for management Confidential all levels of the organization as required.
• Defined principles and standards to synchronize project management methodologies from third party or external service providers.
• Develop standard templates and processes for creating user stories, obtaining sign-offs, managing a requirements repository, and tracking and reporting progress.
• Managed different capacity of teams ranging from 20 to 200 resources in complex business environments.
• Managed teams of Project Managers, Solution Architects, Application designers, Business Analysts, Project Leads, Test Leads, Developers and SMEs responsible for developing and implementing retail, banking, Publishing and healthcare related products.
• Experience Confidential working independently and in a team-oriented, collaborative environment.
• Strong interpersonal and communicative skills, empathy, detail-oriented focus, and strong follow-through.
• Communicated status of the project and program portfolio to all stakeholders in business units and heads of multifunctional shared services groups.
• Derived effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Designed and delivered innovative solutions from concept through implementation in a complex environment, including proven success in an Architect role.
• Influence colleagues Confidential all levels to raise the standards of project management across the company, offering constructive challenge and a high level of quality assurance on all key corporate projects and programs.
• Managed small and larger projects with high business and technical complexity.
• Ascertained that Team plan is quality checked and Monitored deviation from project tolerances.
• Delivered multimillion dollar complex projects requiring cross functional knowledge and experience.
• Verification and oversight of solution integrity thru architectural, conceptual and technical design.
• Analyzed appropriate technologies, vendor products, competitor’s offerings and determining optimum selection.
• Managed and tracked several ongoing cost savings projects to eliminate non-value-added processes resulting in a positive impact of reducing production cycle time and product costs.
• Managed, Controlled and reported the change control activities to Senior Executives.
• Delivering mixture of documentation and presentations based on the engagement .
• Develop best practices and tools for project execution and management.
• Partnering with clients in developing their strategic plans to help them improve and transform their services across a wide variety of technology offerings.
• Demonstrated professional demeanor in all situations (e.g., high stress, down market) and took ownership/accountability of issues. Demonstrated a sense of urgency around meeting client needs and Responded quickly & appropriately.
• Performing discovery & assessments, requirements gathering, gap analysis, strategic planning and prioritization of program and project level initiatives with clients in a collaborative manner.
• Coach all staff members toward thought leadership and project excellence.
• Liaison with technology and business stakeholders to ensure priorities and timeline expectations are clearly understood; manage conflicts as needed.

PROFESSIONAL EXPERIENCE

Confidential, Lansing, MI

MO Director, Management Consultant

Responsibilities:

• Responsible for the Integration and implementation of the two largest government agencies within Confidential .
• Implemented Governance structure within Department of Human and Health Services for the strategic alignment of the program.
• Implementing 50 Million dollar Forecast Model for different releases to implement agency related deliverables to align with statewide SIGMA ERP project.
• Leading a team of 5 Project Managers and responsible for guiding, coaching and mentoring the team.
• Working directly with Agency Implementation Leads to align the business and technical activities.
• Responsible for reporting the program status to CIO, GM and Senior VPs.
• Responsible for implementing project management methodology (SUITE) within the agencies for common processes and procedures.
• Responsible for reviewing and approving statement of work (SOW) for all the vendors related to SIGMA enterprise project.
• Responsible for reviewing and approving Project Management Plans for vendors as well as for the internal project teams.
• Responsible for driving processes and project management improvements within the organization.
• Managing Project Delivery as well as Release Management teams and project managers.
• Develop and Manage Schedule Plans, Personal assignments, and Capacity Planning.
• Work in close partnership with the COO and other members of the Senior Operations Leadership Team to ensure all projects run efficiently.
• Leading internal teams in the definition of a detailed project schedule; holding the team accountable for delivering their commitments on time and on budget, and escalate accordingly when that is not happening.
• Create visibility and transparency into the progress of the project Confidential multiple stakeholder levels on a regular basis.
• Understand and navigate the organizational departments to identify and effectively mitigate internal/external risks.
• Identify and employ lessons learned from previous experiences to ensure delivery of each subsequent project is more successful than the last.

Confidential, Detroit, MI

PMO Director, Management Consultant

Responsibilities:

• Implemented 30 Million dollar Forecast Model for different releases to implement mandate changes across the organization for National Health Care Reform (NHCR) Program within the Underwriting, Actuarial and Billing domains.
• Lead the mandate teams and established an effective process for the ongoing management of federal and state mandates.
• Implemented government driven mandates within the organization and projected savings of $2M every year.
• Responsible for ongoing enterprise process of managing regulatory changes from new or existing state and federal regulatory requirements including integration with other affiliated companies.
• Manage the enterprise Marketplace team including operations, implementation, regulator management and regulatory requirements.
• Managed impact matrix to define 54 different business segments and 116 different applications impacted by the organizational changes.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Responsible for bi-weekly leadership, cross program and Executive oversight committee (EOC) presentations to discuss project status, financial health of the projects and gain required approvals for the change controls.
• Responsible for planning day to day activities and budget reporting for multiple projects with emphasis on SDLC and Agile methodologies.
• Responsible for managing internal and external vendor relationships as well as progress of the vendor work. Worked with NASCO, Benefit Focus, Cognizant, Connecture and Compuware vendors to implement the vendor deliverables.
• Oversight Project plans, Resource Plans, Schedule Plans, Technical Leadership Plans, and Scorecards for leadership.
• Review and oversee updating of the Master Project Plans. Ensure that plan components adequately document how the project will be executed, monitored and controlled.

Confidential, Columbia, SC

Program Manager, Consultant

Responsibilities:

• Managed the project teams within a full matrix organization.
• Responsible for Managing change control process for implementing business changes and enhancements.
• Direct interface with Humana Military, Health Net Federal Services, and TRICARE Management Activity (TMA) government organizations to implement the benefit packages and enrollment letters.
• Responsibilities for this role included: C-Level Reporting, Risk Management, Creation of Action item logs, Customer Relationship Management, Adherence to Corporate Architectural Infrastructure Standards & defined Best Practices as well as all applicable legal adherence, project status reporting and team management.
• Mentored staff in methodology and consulting excellence, encouraged best practice in project management.

Confidential, Troy, MI

Program Manager/IT Manager, Consultant

Responsibilities:

• Played a key leadership role on the design, development and implementation of CRM applications within Confidential  Directory Operations. This five year 11M engagement was a key strategic initiative within Amdocs requiring interaction with Confidential senior leadership. These efforts resulted in an on time and on budget delivery within a highly compressed timeline.
• Worked on several External Interface Agreements between Confidential & Confidential and External CLEC (Competitive local exchange carrier) providers.
• Managed Implementation of Billing System to automate billing business process that enabled Confidential & Confidential to monitor CLEC Providers more correctly and collect receivables from different CLEC providers, resulting in big revenue growth within few years.
• Led the initiative to develop and implement a new IT strategy to automate most of critical business processes within directory operations.
• Directed centralization of 22 state service orders into 1 central database and network; project included backup and back-out procedures, validation of database integrity, and physical movement of server data.
• Implemented Billing System to automate billing business process.
• Worked with Lean Management team to implement Lean processes and procedures to accomplish continuous improvements within different IT operations which resulted efficient processes and helped in achieving SLA targets.
• Developed and presented project charters and change controls in front of executive committee to get funding and approval for enterprise projects.
• Written WRF (work Request Form) to define new business requirements and then discussed it with the business community to get approvals for this WRF implementation.
• Consulted with upper telco management to visualize their IT needs and define their requirements.
• Managed a global team to deliver new and enhanced Business Intelligence Systems.
• Created project management plan that included risk assessment plan, human resource plan, procurement plan, communication plan for activities identified in the project.
• Identified and communicated project risks and risk mitigation plans to the business community.
• Led initiative to migrate legacy systems and processes to common suite of systems which reduced the maintenance cost by 40% and eliminated manual customer tracking by the sales team.
• Managed development of service ordering system that reduced the ordering transaction cost by 50 % and processed 80,000 orders each day resulting in hard savings of 1M per year.
• Hired, mentored, coached and supervised a technical team and helped members take on greater responsibilities.
• Led a team of 30 employees and 18 consultants to analyze and design several IT merger initiatives which were required for the system integrations between Ameritech and SBC.
• Conducted stakeholder analysis with the Ameritech and SBC business associates to understand the functionality of both the systems and prepared High Level Designs (HDD) and High Level Estimates (HLE).

Confidential, Farmington Hills, MI

Consultant Manager, Consultant

Responsibilities:

• Implemented all the Sales and financial systems successfully which resulted in 2M cost savings for the company.
• Managed a local team of 150 consultants. Conducted regular meetings with these consultants to understand their effectiveness Confidential the client sites and provided them the technical support when needed.
• Led the cross-functional teams Confidential, which were responsible for developing Sales and Marketing applications and provide data analysis for clients such as Ford, State Farm, Mercedes Benz and Mazda etc.
• Assessment of Business and technology processes within enterprise technology and solutions architecture.
• Led the effort for loading the insurance information for the State Farm insurance company.
• Implemented different methods and procedures to analyze the market trends for Sales and Marketing purposes.
• Supervised total rewrite of reporting system as part of migration from mainframe to Oracle reporting systems.