SUMMARY

• Versatile manager with over 20 years of experience overseeing, deploying and supporting a wide range of IT, eCommerce, Construction and Infrastructure projects and services to market on a global scale.
• Accomplished project manager accustomed to balancing a host of simultaneous projects and timelines while utilizing the core principles and tools of effective management including Scrum, Waterfall and Lean & Agile methodologies.
• Assertive leader with a proven record for building, utilizing and retaining highly motivated internal and external teams with a reputation for setting, meeting and exceeding project benchmarks.
• Exceptional troubleshooting skills with a demonstrated ability for analyzing and identifying problematic issues and extrapolating cost effective solutions from a variety of technological, consumer, marketing and R&D data.
• Results - driven self-starter exhibiting exceptional initiative and communication skills, marketing intuition, personal responsibility, ownership of work and an unflinching talent for removing obstacles and maintaining a consistent and positive vision for success.

TECHNICAL SKILLS

• A+
• Agile
• PMBOK
• Scrum
• Software Development Life Cycle
• Waterfall
• Awarix
• Avasys
• Avaya
• CBORD
• Cisco Call Manager
• Epic EMR
• Pyxis
• MUSE
• Obix
• PACS
• Rauland Responder 5
• Microsoft Project
• Daptiv
• SharePoint
• MS Teams
• LogicFlow
• MS Office
• SalesForce
• Workfront
• DemandWare
• Jira
• App-V
• VMware
• MS SCCM
• MS Active Directory
• Microsoft .Net
• MS Windows macOS
• Red Hat Enterprise
• Google Wallet
• Paypal
• Payflow Pro
• QuickStore POS
• Inno Setup 5 Compiler
• ERP
• FileMaker Pro
• Coremetrics
• ExactTarget
• Google Analytics
• Internet of Things
• Layers 1-7 Route Switch Networks
• Network Architecture and Design
• Low Voltage Cabling

PROFESSIONAL EXPERIENCE

Sr. Project Manager

Confidential, Cincinnati, Ohio

Responsibilities:

• Managing an $8M capital project for the replacement of the legacy Avaya Telecom phone system with a Cisco UCCX and Cisco VoIP Call Manager based solution at Bethesda North, Arrow Springs, and Good Samaritan hospitals as well as all Confidential medical facilities in the Greater Cincinnati area.
• Successfully completed the $3M project to modernize all network data closets (100+) and upgraded to a voice grade Wi-Fi dual-band (2.4GHz and 5GHz) network throughout the three Confidential Hospitals in Cincinnati.

IT Project Manager

Confidential, Cincinnati, Ohio

Responsibilities:

• Created and oversaw operational Project Charters, ERP Processes, Change Management, FF&E procurements, Project Plans, BOM’s, and Statements of Work while conducting Solution Architecture Reviews, budget assessments, project road mapping, project status communications, vendor contract negotiations and overall workflow assignments and resource tasking.
• Managed enterprise level capital hospital expansion projects spanning 7 different market regions comprised of 23 major Hospitals and hundreds of Family Medicine practices throughout Ohio and Kentucky.
• Completed the project management, FF& E coordination, IT design and implementation for the new 450,000sq. ft. Confidential Home Office located in Bond Hill housing over 1500 full time employees.
• Managed the Mercy Anderson Hospital tower expansion project with 5 new patient floors and 111 beds coming online including the pilot launch of the Epic Monitor Electronic Whiteboard and Digital Room Status Display.
• Completed a 19 hospital rollout in less than 9 months which incorporated CBORD based kitchen and nutrition service technologies with full Epic and point of sale integration.
• Managed the following Construction and Infrastructure projects; Behavioral Health Institute renovation and expansion projects in Paducah (Lourdes), Youngstown (Mercy St. Elizabeth) and Toledo (Mercy St. Charles), the Labor and Delivery OR and Nursery expansions and the construction of a new Medical/Surgery/Telemetry unit at Mercy Fairfield Hospital
• Completed the enterprise wide consolidation and upgrade of multiple Nurse Call systems throughout all 23 Confidential system hospitals to one new and unified platform, Rauland Responder 5.

Development eCommerce Project Manager

Confidential, Cincinnati, Ohio

Responsibilities:

• Managed a core team of DemandWare programmers in an Agile and Scrum based development environment implementing new web technologies for customers in the fashion and lifestyle industries. Corporate customers included Cole Haan, Puma, Hugo Boss, Rockport, Elie Tahari and Shiseido.
• Provided initial project estimates and formal Statements of Work and upon project acceptance worked with clients to maintain and promote project focus and priority while working with internal developers to achieve project timelines and deliverables.
• Provided a constant flow of information and project updates between the development team, marketing, 3rd party application vendors, backend application teams, client services, SEO/SEM agents, QA and the client.
• Coordinated and served as main point of contact for globally focused website development projects including deployments and integrations of Enterprise level and Point of Sale (POS) technologies and vendors.

Director of Support

Confidential, Cincinnati, Ohio

Responsibilities:

• Managed and led a global support organization composed of broadcast media engineers on three different continents assisting several hundred installed customer sites in the network television broadcast industry.
• Coordinated and managed all project planning, road mapping, task assignment, scheduling and deployments for various software and hardware installation and upgrade projects for the worldwide television media industry with customers such as NBC, CBS News, Fox Sports, SKY, AMC, BBC, HBO and The Weather Channel.
• Created, maintained and enforced Support Level Agreements, Statements of Work, RFP and RFI’s handling a wide range of customer needs, expectations and workflows.
• Developed and grew business relationships with various 3rd party vendors, resellers and system integrators in the television broadcasting industry. Examples being Grass Valley, Avid, Empress, Harris, Sundance, HP, Quantum, Spectra Logic.
• Streamlined and optimized the entire product support process, from first level customer call-in’s and troubleshooting to 2nd level issue escalations through to the development and implementation of product requests, bug fixes and new features.