SUMMARY

• Experience Scrum Master/SAFe Agile practitioner in the IT industry with over 10 years of experience, with a proven track record of delivering high - quality software, on time and within budget.
• As a Scrum Master/SAFe Agile practitioner with proven Servant leadership skills especially with the ability to inspire and motivate colleagues to achieve professional goals and objectives, professional experience across domains with emphasis on best Scrum practices according to the understanding of the business for both client/server architecture and web-based applications.
• Liaised with IT directors, project managers, stakeholders, SMEs, business users and end users on various products about different entities by planning, organizing and leading the analysis of intricate business problems. Excellent listening, analytical and problem-solving skills in dealing with end-users .
• Evangelist of SAFe Agile-Scrum principles and methodology. Expert at driving the adoption and enforcement of Scrum rules and principles, removing impediments, fostering self-management, escalating issues or concerns when appropriate to ensure business and product objectives are met.
• Good written and verbal communication skills and the ability to multitask in a fast pace environment.
• Collaborates with Scrum Team(s) to conduct and lead Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospect Meetings, and Backlog Grooming Meetings.
• Facilitated SAFe PI planning sessions and coaching Product Owners, and Team Members
• Coordinates with the Product Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog; creates and documents acceptance criteria, estimation, and prioritization for product releases.
• Experience working with cross-functional development teams (QA, Developers, Designers, etc) to execute roadmap and bring new functionalities to the product.
• Excellent scripting skills in developing UML diagrams and user stories.
• Strong elicitation skills in producing detail deliverables analysing critical problems and listing low-level descriptions of possible solutions.
• Good communication and interaction
• Ability to work under pressure
• Good decision making
• Excellent Customer service
• Good time management
• Ability to adapt to any circumstances
• Teamwork spirit and Self Motivated
• Good Servant leadership skills and the ability to take initiative
• Excellent Time Management

TECHNICAL SKILLS

Methodologies: Agile, Scrum, Waterfall, RUP

Business Modeling: MS Visio, Mockup, Mock Flow, Wireframe, Lucid Charts

Operating Systems: MS Windows 7, MS Windows10

Applications: MS Office, MS Access, PowerPoint, MS Excel, MS Project, Jira, Rally, Confluence.

Project Management: MS Project, MS Access, SharePoint, Tableau Visualization

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Seattle, Washington

Responsibilities:

• Assisted Product Owner to create User Story, Groom User Story, and Prioritized User Stories
• Facilitated Scrum Ceremonies; Daily Stand Up, Backlog Grooming, Sprint Review Meetings, Retrospective.
• Protect the development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and product timeline.
• Work closely with product owners in backlog refinement and continuous delivery of features, goals, and milestones.
• Educate and reinforce scrum methodology and agile framework to team members.
• Lead development team from product initiation through the delivery of the final product.
• Managed and prioritized team member’s daily tasks based on deliverables.
• Collaborated with the development team to ensure they first understand the customer’s requirements and deliverables for each Product and Maintenance Request.
• Delegated action items to each team member based on request deadlines.
• Managed ongoing communication with customers to ensure their expectations are aligned regarding the development, delivery, and timely completion of their requests.
• Managed and tracked product using RALLY.
• Managed and coordinate an offshore team.
• Coordinate PI (Program Increment) planning and coached stakeholders in setting up ART (Agile Release Trains) and Solutions Trains.
• Aggregates team objectives into Program PI Objectives creates and publishes the roadmap for visibility and transparency.
• Participated in program implementation (PI) meetings

Scrum Master

Confidential, San Ramon, CA

Responsibilities:

• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with product owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Lead development team from product initiation through the delivery of the final product.
• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Acted as a Project Manager when necessary
• Coached teams on how to remove impediments by making them understand the control and release processes
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with the Product Owner and other stakeholders to facilitate the team's interaction with them
• Coached Product Owners in the creation and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated sprint planning, retrospective, and sprint demos
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility for the delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery

Project Manager/Scrum Master

Confidential

Responsibilities:

• Responsible for establishing Scrum practices and rules and ensures the process is followed.
• Facilitate Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospective Meetings.
• Document, implement, monitor & enforce all processes for testing as per standards defined by the organization.
• Identify and remove impediments for the Scrum team and leads the teams’ efforts towards continuous improvement
• Analyzed business processes to identify functional gaps and points of external integration
• Embrace, coach, and evangelize agile values and principles
• Developed a successful flow with the scrum team that promoted collaboration, shorter feedback loop, minimized dependencies, improving completion ratio, customer satisfaction, and team dynamic
• Build team cohesion and foster open and honest team communication
• Collect, report, and refine agile metrics to quantify and communicate team performance
• Catalyze continuous improvement of process and practice through collaboration with team and organizational leaders to identify and implement improvements
• Ensure that teams are effectively executing against the highest value priorities
• Design, development, testing, troubleshooting and debugging of the software/ web application.
• Studied Business process of client corporations to suggest improvements to be included in the To-Be system.
• Conducted user walkthroughs, documented customer concerns and communicated to project management teams.
• Reviewed test cases and scenarios and met all project data deliverables and deadlines.
• Requirements documentation using Microsoft Office suite and Visio.
• Conducted user training and prepared training material for user retention and future use.
• Conducted walk-through, requirements gathering meetings and worked with the stakeholders to ensure the right solution
• Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level requirements
• Communicated with different Stakeholders, Business Group, and User Group to elicit and to analyze Business Requirements

Business Analyst

Confidential

Responsibilities:

• Gathering, Analyzing and Documenting the Business Requirements that are critical to the business and using those requirements to design application software
• Conducted user interviews to gather and understand different stakeholders' perspectives; identified Business Opportunities and Business Goals.
• Used AGILE SCRUM methodology to manage the software development process working closely with the Product Owner in the iteration cycles.
• Created Business Requirements Document, Functional Specification Documents (BRD, FRD, FSD)
• Reviewed Business Requirements, Functional Specifications to ensure the quality of SDLC deliverables
• Assisted with the system testing/user acceptance testing (UAT)of the functional enhancements as needed.
• Used MS Office suite (Word, Excel, Access, PowerPoint) and SharePoint for project tracking, documentation, presentation and managing the documents
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.
• Created Use Case Diagrams, Use Cases using UML modeling tools such as MS Visio.
• Ensured completed activities meet project specifications, requirements and Confidential Standards.
• Understand and articulate business requirements from user interviews and then translate requirements into technical specifications
• Derived Functional Specifications Document (FSD) based on User Requirement Specification URS.
• Facilitated and conducted JAD sessions with stakeholders, Business users, the system architects, developers, database developers, quality testers during the entire project to assure that the critical, as well as the minute details of the project, were discussed, and issues were resolved.
• Built and maintained close relationships with internal customers and retail systems vendor to ensure efficient development processes are being followed and that Business priorities are met, and that projects/development are on schedule.