SUMMARY

• Solutions - driven Business Analyst with experience in Telecom and Financial-Banking (Western Union - POS) industries leading cross-functional teams in the definition, development and implementation of new product launches, custom software implementations, and process initiatives.
• Assertive and enthusiastic Project Manager with experience aligning resources and managing the delivery of multiple, simultaneous projects within timelines.
• Experience in release planning, story grooming, story point estimations, managing project delivery, change management and end-user documentation.
• Proficient in the use of JIRA and Confluence to develop and progress stories through the product lifecycle, and for project reporting.
• Process-centric and proficient in utilizing project lifecycle methods and tools: Agile, Waterfall, SDLC (Software Development Lifecycle), PDLC (Project Delivery Life Cycle), RUP and UML modeling.
• Extensive experience in Data Extraction, Data Mapping, Data Analysis, Product Data Management and QA methodologies including test planning, test execution and defect resolution.

TECHNICAL SKILLS

• Requirements Gathering, Analysis, User Story Creation and Solution Design
• Quality Assurance - SIT, QA and UAT
• JIRA, Confluence
• Development Frameworks - Agile, Waterfall, SDLC, PDLC
• Technologies - SAP BO, Java / J2EE
• Project Management
• Process Improvement
• KPI Dashboards & Scorecards
• Data Mapping and Transformation
• Mergers & Acquisitions (M&A)
• Point of Sale (POS) and Web

PROFESSIONAL EXPERIENCE

Confidential - Piscataway, NJ

Business Systems Analyst | Project Manager

Responsibilities:

• Enabled Confidential Wireless to offer device trade-in promotions, Confidential home trade-in, flexible device payment plans and new payment initiatives through retail point of sale and web.
• Provided analytical and front-end design input during story grooming, offering suggestions for better user experience.
• Delivered high quality work under pressure and within timelines across multiple, simultaneous projects.
• Aligned resources, prioritized activities and managed development and quality assurance efforts, followed Agile and PDLC framework to meet enterprise release timelines.
• Led solutioning and troubleshooting calls that resolved impediments and dependencies, and ensured stories were delivered in agreed upon timelines.
• Utilized JIRA to manage and progress stories through the project lifecycle.
• Developed dashboards to track project status.

Confidential - Somerset, NJ

Business Intelligence Analyst

Responsibilities:

• Identified revenue assurance (RA) gaps and high-risk areas in Sprint’s wireless device handling.
• Documented Sprint’s current state revenue assurance (RA) controls, process and system flows for Sprint’s wireless device handling to determine areas of concern Confidential retail POS and back office processing.
• Analyzed supporting data to identify issue magnitude.
• Provided support for a business case outlining recommendations for revenue recovery and control.

Confidential - Berkeley Heights, NJ

Senior Business Intelligence Analyst

Responsibilities:

• Provided Confidential and Mondelez executives and cost owners with intuitive, web-based decision-support tools to monitor operating costs and compliance to company overhead spend targets, allowing for zero-based budgeting and $Millions in cost savings.
• Consolidated data stores to create a data warehouse and delivered custom-built dashboards using SAP BO.
• Facilitated stakeholder interviews and produced product visualizations, business requirements and user stories that aligned Business and IT on a unified vision.
• Transformed business requirements into high-quality system specifications within tight timelines (system interfaces, wireframes, logical data models, extract-transform-load (ETL) rules, security requirements).
• Achieved recognition as primary driver behind the successful delivery of a project blocker, by uncovering issues, negotiating corrections and resolving impediments.
• Delivered project summary to executive management.
• Utilized CA Rally and HP ALM tools to manage user stories, test cases, and defects.
• Followed Agile, Waterfall and SDLC frameworks and change management procedures.

Senior Business Analyst

Confidential

Responsibilities:

• Scoped, planned and executed integration activities for Symantec’s Mergers & Acquisitions (M&A) organization, involving consolidation of employees, infrastructure and applications for highly complex projects ranging in size from $75K to $12M.
• Developed templates and procedures for process improvement and reduced delivery challenges by facilitating repeatable and predictable integrations across projects.
• Requested by client to lead the solutioning and on-time delivery of a highly visible project roll-out due to the ability to manage high levels of ambiguity.
• Designed and executed coordinated roll-outs and UAT plans.
• Produced materials that accelerated stakeholder and end-user adoption of changes (communication plans, training manuals and guides, email, videos, training delivery).
• Ran root cause analysis of ServiceNow incidents the resulted in minimal downtime.
• Followed Waterfall and SDLC frameworks with daily touch points.

Business Analyst

Confidential

Responsibilities:

• Managed analysis and design of several large-scale Java / J2EE retail POS and Web applications and anti-money laundering (AML) initiatives for Western Union (Financial-Banking).
• Produced Business Cases for a Business Process Management (BPM) solution and an IT Multi-Year Roadmap.
• Developed user stories and UML diagrams utilizing Requisite Pro.
• Participated in workshops, observations, surveys, and focus groups to elicit areas for process improvement.
• Followed Agile, Waterfall, and SDLC frameworks, utilizing Requisite Pro to manage user stories.