SUMMARY

• Results driven Certified Project Management Professional and Certified Scrum Master with Work Portfolio covering over 20 years of successfully managing large Budgets and Complex Global Enterprise Programs and Projects from Inception through Post - Implementation.
• Proven Experience in Helping Companies Translate their Business Goals into Reality. Exceptional Leadership skills, Client Facing Consulting, Strategic Planning & Process/Change Management, Security & Risk Management Governance & Global Resource Planning.
• Ability to work both Independently and Collaboratively in Global IT, Software Application/Development & Engineering Environments.
• Collaborate & Partner with Clients to successfully Deliver Business Solutions, Transformational Digital Services & Emerging RPA, AI & ML Technologies.
• Ability to foster Trusted relationships with External & Internal Stakeholders, Business Partners, in addition to Executive & Functional Management, Core Project Team Resources and other Governing bodies, including Legal, Security, Data Privacy & Risk Compliance, Finance, Vendors and Procurement.
• Experienced in Implementing Change Management/Improvements for Business Units, Operations, PMOs and IMOs. (Integration Management Office).
• Ability to collaborate and negotiate successfully with project stakeholders to Document Business Requirements, Contracts, SOW.
• Define & Document Risk Assessments & Mitigation Strategies, Review/Approval of Solution Architect & Infrastructure Design Documents.
• Ensure Review and Approvals for Development and Engineering Signoffs, Acceptance Criteria, Test Plans, Change Management/Controls & Release/Deployment/Post-Deploy Plans.
• Successfully managed various projects with scope to include: Enterprise IT Infrastructure & ENV Builds, Software/Application Development & Upgrades, InfoSec Security Solutions, Acquisition/Integrations, Strategic Organizational & Operational Change Management, RPA/Robotics Process Automations, AI, Machine Learning/ML, CRM Implementations, Web-based Applications/Portals, Cloud Hosting Solutions, SaaS, IaaS, PaaS, SharePoint Developments, o365 Migrations, SCM, Remote & Wireless, Mobile Apps & Devices, Data Migrations, Telecom Billing Systems Integrations & Conversions.
• Work with BA and Business to Document and Clearly Define Requirements & Business Workflows. Ensure Approved Requirements are clearly defined and focused with project team resources.
• Adaptive to using Client’s Internal Methodologies, formal PMI® PMBOK standards, Agile (Scrum & SAFe), Waterfall, SDLC, DevOps & ITIL processes.
• Experienced in driving Global Teams with focus on Customer Goals & Vision, removing Impediments & Managing approved Scope, Timelines and Budgets.
• Successfully manage Full E2E SDLC Implementations and Enterprise IT Solutions.
• Management of full Program/Project Process stages (Demand Pipeline, Initiate, Assess, Plan, Design, Build, Control/Monitor, Test, Implement, Close, & Post-PROD Support Models).
• Management of the PM Supporting processes (Scope, Cost, Quality, Time, Issues, Risks, Dependencies, Resources, Communication, Stakeholder Management).
• Experienced in Key Metrics Reporting and Documenting Critical Success Factors to Measure/Monitor Client Satisfaction.

TECHNICAL SKILLS

• MS Office Suite, MS Project, Visio, SharePoint, Clarity, NIKU, Open Workbench, Primavera, PlanView, PeopleSoft, APEX (Cisco Acquisition Proprietary), Skype for Business, WebOffice, WebEX
• .NET Framework, C#, C++, VB. NET, Visual Studio, ASP.NET, JavaScript, HTML, Microsoft Azure Cloud Hosting, SAP HANA, Robotics Process Automation /RPA (Automation Anywhere, Blue Prism, UI Path), AI, J2EE, Java, SQL, SSIS, SSRS, Python, Text Mining, SCM, BSS/OSS, Oracle, Cisco, UNIX, Citrix, Spotfire, Tableau
• Web Apps & Portals, Client-Server Solutions, Disaster Recovery, Data Migrations, IAM, Rackspace, SiteMinder, Remote Systems Management
• SAP, Oracle, IBM BlueMix, WDC, Watson Analytics, AMDOCS Ensemble, PeopleSoft, SCM, ERPs & CRMs, Wireless Technologies/Networks
• ServiceNow, TFS, JIRA, CRM, Onyx, Vantive, StarTeam, ClearQuest, Remedy, Hyperion, Teletrax, Champs, Test Director, Synergy, and PowerBuilder
• Waterfall & Agile Development (XP & Scrum), SAFe

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

Responsibilities:

• Manage technical projects following project management best practices
• Assist PMO with project management training, mentoring and quality assurance support
• Assist PMO with enforcing industry standard best practices, developing PMO templates and defining PMO processes
• Work closely with stakeholders in documenting processes and developing business justification documents
• Develop and deliver key project documentation throughout the Project lifecycle: (i.e. project charter, business requirements, traceability matrix, RACI, Executive status reports, etc.)
• Run multiple projects maintaining quality and control, while staying within the triple constraints of time, cost and scope
• Lead and provide guidance to technical staff to help draw insight from their past projects and technical experiences
• Demonstrate very high level of customer service and empathy to the customer while working within triple constraints
• Negotiate with suppliers to provide best balance of quality, service, and pricing

RPA Project Manager

Confidential

Responsibilities:

• Worked with RPA Solutions/Consulting Team to Coordinate and Report on Application Readiness & Digital Workers On-Boarding.
• Documented and Managed the WorkFlow Processes for Application Readiness & Digital Worker On-Boarding for DEV/TEST/PROD Readiness.
• Managed & Facilitated Daily Team Stand-Ups to Review Business or Process Analysts Requirements, Document Open items, Roadblocks & Next Steps.
• Worked with Business Units & Application Owners to setup and/or troubleshoot on-boarding of future Digital Worker Access for Supporting Applications.
• Provided Readiness Support to Technical Platform Readiness PM and to External RPA Consulting Contacts.

Senior Project Manager

Confidential

Responsibilities:

• IT Service Delivery Project Manager responsible for managing End-To-End Global Projects/Solutions, RPA & Digital Transformation Solutions using Waterfall, Hybrid Agile and SAFe methodologies.
• Supported Business Owners and BAs to clearly document Business Requirements, obtain Approvals from Stakeholders, and drive business goals throughout project.
• Project/Programs included Infrastructure ENV Builds, Web-Appl Developments, Robotics Process Automation/RPA Solutions, AI, ML, MS SharePoint, MS Azure Cloud Hosting, SAP (HANA) Cloud Hosting, IaaS, PaaS, SaaS & CRM Solutions, o365 Migration, Digital Innovation, Business Process Transformation, Mobile/Hybrid Applications/Solutions & Global Deployments.
• All projects were Reviewed and Governed by Compliance which included Info Security, Data Privacy, Vendor Assurance & Risk Management controls.
• Provided Change Management Governance & Approvals through CAB & Post-Prod Support.
• Coordinated with external Vendors when developing Integrated solutions or Services by collaboration on Planning, Scheduling & Resourcing.
• Individual Contributor responsible for helping the Clients to create Business Cases, Document Vendor MSAs or Vendor SOWs and other required contracts/documentation.
• Responsible for Developing Trusted Relationships with Internal Stakeholders, External Clients, & Vendors and communicating Key Reporting & Metrics.

Senior Project Manager

Confidential

Responsibilities:

• Provided Program Management, Business Unit, & Digital Enterprise Transformation Consulting within Cisco’s Acquisition & Integration PMO/IMO.
• Managed Integration of all Engineering & Business Unit Readiness Systems, Processes & Tools, in addition to SCM/CRM move from Oracle to SAP.
• Hosted & Led cross-functional Integration Sessions; Partnered directly with supporting work-streams (SMEs, IT Services, Product/BUs, Procurement Orderability, Supply Chain & Vendors, Finance, Sales, Change Management).
• Helped to define current state and desired future state, in addition to training impacted stakeholders/users on new processes POST Business Transformation.