SUMMARY

• Experienced professional that has supported projects across large cross - functional enterprises as project manager and business analyst reporting and working with ‘C’ level and other stakeholders with a focus on Cyber Security, Enterprise Information Management, Master Data Management (MDM), Enterprise Data Warehousing, Enterprise Data Governance, Data Architecture, Application Development, Cloud Implementation and Business Intelligence. Projects were a variety of strict Waterfall SDLC and hybrid SCRUM.
• Excellent written and verbal communication skills; detail oriented; able to work independently. Strengths in managing and contributing to strategic enterprise goals. Strong analytical and problem solving skills, with the ability to address facts, identify alternative approaches and provide recommended solutions to multiple levels of management.

TECHNICAL SKILLS

• Microsoft Office Pro (Word, Excel, Access, Outlook, PowerPoint), MSProject Pro, MSProject Server, EPMLive, Visio
• Data Management, data mapping, data integration, Enterprise Data Warehousing, Master Data Management, Cyber Security services and applications.
• SAP Hybris eCommerce, Customer Service Manager (CSM) & Content Management as an Administrator & QA Manager.
• ServiceNow ITIL, Service Management, Incident Management, Knowledge Management, Problem Management, Change Management, and Service Desk.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Assigned to Humana, Enterprise Information Protection Cyber Security group as a Project Manager supporting vendor assessment and decision of third-party vendor risk assessment of a variety of cloud-based services. upgrade of enterprise use of Hitachi Psync Password Manager. implementation of multi-factor authentication services to support external, non-Humana. enterprise crisis management authentication and support utilizing Azure. enterprise assessment and verification of end-point applications and/or services supporting security of Humana owned sites. Identified duplication, under use and outdated end-point protection. Reported results directly to senior VP group and Directors. assessment of Humana sites to determine BOT site protected, analysis was completed with engineering and Enterprise Information Protection Security group to change BOT protection to determine if Akamai would be implemented to protect the site if the site was a login.

Project Manager/Business Analyst

Confidential

Responsibilities:

• Assigned to Cincinnati Bell Network Operations (aka NOC) group as a Project Manager/Business Analyst supporting many Network Operational Command Center, ServiceNow cloud-based application, ITIL framework and Metaswitch projects. Diligently worked to understand the telecom industry, which is a complex and interesting industry.
• Organized and facilitated bi-weekly and monthly sessions for the Command Center and Service Management (ITIL) executive teams. These sessions were around supporting and continuous improvement for processes.
• Managing multiple projects in support of ServiceNow, ITIL process improvements, and Metaswitch capabilities.
• Managed & contributed to an incident creation job aid which provides questions for the agents to ask a customer when they are reporting a network outage or down situation.
• Managing and providing support for Incident Management, enhancements, defects, stories, requirements and automated functionality of ServiceNow. Managed ServiceNow upgrade to the Kingston version. Continuously assess and support on-going updates to ServiceNow functionality.
• Organize, manage, facilitate and plan sessions for every release by having Release Prioritization, Pre-Release, and UAT group sessions which provides an avenue for the ITIL Function owners to provide input and continuous quality measures.
• Testing

Sr. Master Data Management Business Analyst

Confidential

Responsibilities:

• Consultant at The Hillman Group as a Master Data Management Business Analyst supporting the first eCommerce enterprise release for the Hillman Group.
• Supported SAP Hybris eCommerce application as the system Administrator, Business Analyst and UAT Manager. Coordinated and worked with others to determine and implement multiple integrations to Hybris, such as billing, credit card use and chat for external use.
• Utilized Atlassian JIRA to track issues, risks, Scrum boards, project performance, plan and UAT cases, releases and sprints on a hybrid Agile project.
• Identified and documented data flow from multiple disparate systems where data was need for the SAS eCommerce system.

Sr. EDW Business Analyst

Confidential

Responsibilities:

• Supported the Enterprise Data Warehouse (EDW) data management strategy. Primarily supported the implementation of a new consumer family and small business multi-card credit card products for a large financial institute.
• Contributed and facilitated changes needed to the EDW to support the product implementation of the credit card products. Recommended & developed changes to data flow diagrams, DB2 data models, staging, fact and dimension tables that provided data for reporting, decision services and consumed by many other systems and data marts.
• Performed extensive data mapping using file layout copybooks to staging, dimension and fact tables in the EDW, as well as recommendations for data transformations to multiple systems that consumed and the EDW.

Sr. IT Project Manager

Confidential

Responsibilities:

• Managed multiple system integration, infrastructure, application development, application upgrade projects, Including Lync enterprise upgrade, TekSys Warehouse Management System integrating supporting a multiple warehouse distribution center consolidation in order to retire legacy system, commercial print facility consolidation, physical server moves, integration and retirement of multiple servers and SharePoint team site development.
• Managed retirement of ADT time keeping and time clock system of hourly resources. Implemented integration to Taylor Communication time keeping system with iPads as time clock replacement with a savings of $10,000 monthly fee.
• Change Management (Release Management) manager to support weekly change advisory board meetings and facilitation of emergency change requests to production systems. Analyzed and updated process documentation of Change Management process.

Lead Sr. IT Project Manager

Confidential

Responsibilities:

• Enterprise System Integration - Lead Project Manager managing several large projects that integrated 15+ disparate systems on a $4M enterprise project for a major managed healthcare (health insurance) corporation as a contract project manager.
• Utilized “modified” Waterfall SDLC, PMI and Lean methodologies to manage and collaborated a SOA implementation with system architect, data warehouse, enterprise applications, release management and development teams to support each system and enterprise team.
• Demonstrated application and successful use of project management methodology and Lean process (Rationale), management tools (MS Project & PlanView), analysis and research tools, documentation tools, and reporting tools.
• Successfully managed 3rd party vendor, Fitbit, in the integration analysis of connection issues by collaborating with multiple IT and Business teams to resolve portal, firewall and security issues.