SUMMARY

• Seasoned Professional with more than 20 years of information technology and management experience with a focus on Agile in its various forms and frameworks.
• Well versed in information systems technology, project planning, scope management, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.
• Highly knowledgeable in infrastructure maintenance, requirements analysis, and public sector life cycles.
• Excel at creating and implementing technical and operational plans and strategies.
• Competent liaison between management, clients, and personnel.
• Strong communication, presentation, analytical and problem solving skills

PROFESSIONAL EXPERIENCE

Agile Transformation Leader/Scrum Master

Confidential

Responsibilities:

• Coached and trained teams in the Scrum foundations, which resulted in improved team performance and velocity which reduced process waste caused by lack of a common understanding.
• Facilitated Agile adoption across the program with leadership and guided teams with outcome resulting in enhanced performance.
• Performed daily Scrum Master duties for 2 mission critical Command and Control teams working with stakeholders on best practices to help achieve mission success.
• Conducted program level Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Conducted program level Retrospectives to build good working relationships among the agile teams
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Determined the team capacity (velocity) from historical data.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored teams as needed.
• Led and coached Product Owners to improve story writing & requirements gathering process, leading to higher quality stories for the development teams to process.

Scrum Master

Confidential

Responsibilities:

• Facilitate and perform sprint planning
• Manage and perform daily scrums
• Schedule and execute sprint retrospectives
• Manage and coordinate stakeholder meetings
• Guide development team towards software demonstrations for the client
• Educate and reinforce scrum methodology and agile framework to team members and stakeholders
• Responsible for training of new hires in Safe Agile methods via slide decks and one on one training
• Work closely with project owner in backlog management and continuous delivery of features.
• Managed projects through Jira and produced reports for management review
• Performed budget audits and reviews of the project
• Identified candidate for hire working with the Project manager during the interview process
• Participated in preparing ROM’s for upcoming projects in the pipeline for the customer and PMO
• Managed timesheet system for all team members including managing PTO and signing timesheets
• Worked with shared services teams in removing impediments encountered by the development team
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Worked with the customer to identify and clarify scope of projects, limiting scope creep and the potential for variance.
• Supported the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance with the PMO
• Assisted with internal and external communication, improved transparency, and radiated information between cross functional teams
• Performed capacity planning to meet budget expectations
• Expertly promote continuous improvement and help teams increase productivity and foster innovation.
• Performed Agile Safe coaching duties with all the Scrum teams across multiple projects
• Created Agile training presentations for company wide use
• Trained fellow Scrum Masters on Agile best practices and methods
• Trained management on Agile expectations and workflows
• Updated and trained via the Agile playbook used internally
• Worked with Release Train Engineers (RTE) and trained the team on PI Planning
• Managed and worked with the Business analyst reviewing and vetting requirements to align with Product Owners vision.
• Collaborated with the team, architect and product owner to ensure rightness of features and design
• Defined product roadmap and created backlog in conjunction with product owner and key business partners
• Tracked progress of project by maintaining constant communication with senior management staff.

Product Manager/Scrum Master

Confidential

Responsibilities:

• Participate in stakeholder meetings as a representative of the AMS group to provide input to steering committee members on issues related to AMS specific system practices and principles
• Responsible for effectively and accurately documenting system requirements, design specifications, development specifications and end user documents with the development team
• Schedule and assist with stakeholder meetings to elicit firm business rules, interface requirements and technical requirements to development staff.
• Submit technical documentation for review by other technical staff members and provides end user documentation as warranted
• Facilitated an agile transformation from Waterfall to SAFe learning and teaching use of Fibonacci scoring, backlog setup and refinement and worked with leadership to promote and encourage an Agile mindset.
• Communicate to AMS Management all status, metrics, deliverables and challenges related to the product
• Manage within the AMS Team the scheduling of all tasks, daily stand ups and action items related to the product. Ensure cohesiveness of team, focus on the deliverable and staying within the product boundaries
• Guiding the team and organization on how to use Agile/Scrum practices and values to satisfy customers
• Guiding the team on how to get the most of out of self - organization
• Guiding the team on self-organizing to fill in the gaps left in the SAFe/Scrum frameworks
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example

Infrastructure Project Manager

Confidential

Responsibilities:

• Monitored service performance to ensure that service standards are consistently met and compliant with associated Service Level Agreements;
• Made recommendations based on industry best practices focusing on cost saving initiatives and efficiencies.
• Measured infrastructure performance and follows ITSM principles of Incident, Problem, Change, Availability and Release Management as required.
• Created and Managed Executive Summary’s (ES’s)
• Communicated with Business Units (BU’s) to provide managed Maintenance Windows
• Communicated with Third Party Vendors for all incidents
• Reviewed and validated service performance reporting distributed by the service Provider(s.)
• Monthly review of SLA/SLO’s
• Vendor provided performance report reviews
• Measure and analysis of all Telecom IT Services
• Provide Telecom metrics as needed
• Coordinate Monthly Network Maintenance work and windows
• Defined and revised service performance reports as needed, to enable performance trend analysis and improved business decision-making.
• Liaison between the business units and IT management.
• Ensured the resolution of and/or escalated operational and Service Provider-related issues.
• Participated in a 24x7 on-call rotation for priority cases and incident management.
• Assisted with root cause analysis (RCA) of Telecom Incidents and Problems.
• Assisted with ad-hoc requests from Invoice Management and Internal Business Units.
• Assisted with Telecom Asset Inventory Management and Updates
• Managed service provider relationships consistent with contract commitments and licensing, maintenance and support agreements; providing a cost effective infrastructure with improved costs points.
• Defined/refined changes to the Services and or Service Levels that require new initiatives, projects and/or contract changes.
• Assisted with periodic (internal and external) audits of retained and outsourced services activities to ensure compliance to policies and procedures.
• Facilitated the capacity planning process working with demand forecasts from the business unit and consumption data.
• Ensured compliance with ARC infrastructure standards.
• Ensured service providers follow the Change Management (CM) process.

Confidential - Reston Virginia

Deputy Project Manager

Responsibilities:

• Responsible for working with Project Manager on creating timeline for project schedule related to IT related initiatives.
• Responsible for engaging service lines in creation of Remedy tix and enforcing deadlines
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Helped create guidelines for companywide initiative to retire legacy infrastructure with the technical service lines
• Participated in improving process improvement related to IT Delivery Services

Confidential - Ashburn, Virginia

Data Center Site Lead

Responsibilities:

• Manage Data Center operations with full accountability for the on-time management of server and networking gear functions with a focus on managing a team of 7 technicians providing around the clock support.
• Serve as the primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations.
• Interface extensively with various NOC teams to provide immediate support on pressing technical issues.
• Deliver excellence in customer service through situation analysis and timely resolve of escalating problems.
• Manage 30,000+ servers including various networking devices such as Cisco, Juniper and Foundry.
• Supervise staff by directing work assignments, goal setting, and conducting performance reviews.
• Manage weekly/regular communications with Data Center Services organization to ensure current activity visibility, issue escalation/resolution, and upcoming activity visibility.
• Participate in the development, implementation, sustainment, and optimization of a Data Center Services offering that will provide high-quality, cost-effective services that contribute to achieving corporate and divisional business goals and objectives.
• Coordinating or performing installation services of server, network, telephony, and other equipment as needed.
• Primary vendor manager for all Data Center locations, assist with vendor management and negotiations for all data center facilities and support services.
• Maintenance support for data center hardware and software.
• Track and maintain appropriate inventory levels to meet SLA's.
• Responsible for the output and setting the strategic direction of assigned function.
• Defines schedules and commitments for assigned function.
• Recommends changes to policies that affect immediate organization.
• Develop operations work flow, policy, procedures for team.
• Manage and develop staff of systems engineers providing guidance, mentoring, and leadership to deliver company objectives.
• Define performance metrics and deliver service around set criteria.
• Participates in the planning, design, implementation and/or consolidation of the data centers.
• Key participant in the development of data center policies and procedures, ensure consistency and compliance.
• Develop, track and report on data center metrics.
• Perform internal audits of team's processes and compliance.
• Ensure service level agreements are met for all data center services.
• Support budget development and adherence.
• Coordinate with data center provider to ensuring that the environmental systems (HVAC, power, generators, UPS, and fire protection systems) are implemented and maintained in a manner to allow high availability.
• Maintains an ongoing communication with cross-departmental peers to insure desired services being provided are reliable and of high quality.
• Assists in the development and execution of disaster recovery plans and procedures.
• Enforce change management policy for all production systems within the data center.