Program Manager Resume Tarrytown, NY - Hire IT People

SUMMARY

Critical thinker with consistent record of delivering large / complex solutions at the intersection of customer experience, CRM, Analytics, digital transformation, master data and data integration. Apply analytical skills to drive change, create effective processes and adapt lifecycle approach to improve project execution.
Manage cross - functional global delivery teams to define and implement customer-centric solutions that provide frictionless, omni-channel customer experiences.
Lead all phases of project lifecycle, consistently meeting/exceeding scope, schedule, budget and objectives.

TECHNICAL SKILLS

Salesforce.com, Oracle Sales Cloud, Siebel, Veeva CRM, Cognos, Business Objects, SPSS, Siebel Analytics, SSRS, SSAS, Informatica, DataStage, Unica Campaign, Epiphany, SAS Marketing Automation, SAS Marketing Optimization, Veeva Vault, WebSphere Commerce, Git, JIRA, TFS, MS Project, RDBMS

PROFESSIONAL EXPERIENCE

Confidential, Tarrytown, NY

Program Manager, CRM Data Integration Consultant

Responsibilities:

Lead the global roll out of a cloud-based CRM application seamlessly integrated with Oracle Sales Cloud.
Ensure product and customer master data compliance in a highly regulated industry.
Responsible for leading and influencing virtual project teams in a functionally matrixed organization.
Successfully delivered solution to 16 countries; currently managing projects for six additional countries.
Effectively navigate cultural nuances to form highly effective teams.

Confidential, Boston, MA

Senior Project Manager

Responsibilities:

Delivered 17 projects on time and within budget; 6 projects delivered under budget or ahead of schedule.
Managed project financials with budgets ranging from $280K - $7.5M; exceeded gross profit by 6% and 4.9% above plan on 2 projects.
Built and fostered effective global delivery teams of 4 - 45 resources, across multiple functional lines.
Received Service Excellence Award in 2007, 2008, 2011, 2015, recognizing value delivered to clients.
Introduced Agile approach and framework to clients; established Agile education, processes, artifacts and tools. Mentored Business and IT Professionals on Agile vs. Waterfall, accelerating adoption.
Developed effective relationships at executive levels to champion projects, remove project impediments.
Created project transparency by employing effective communication (verbal and written), tailored to multiple audiences, including executives, stakeholders, customers, project resources.

Confidential, Boston, MA

Project Manager, CRM Consultant

Responsibilities:

Defined and rolled out standardized and automated Marketing processes, reducing time-to-market and increasing return-on-investment.
Increased customer retention campaign effectiveness 21%.
Reduced marketing campaign design process from weeks (or months) to days.
Facilitated Marketing, CRM and analytics technology evaluations, producing qualitative and quantitative assessments, supporting technology vendor selections.
Designed and conducted Marketing Automation and Campaign Management workshops, educating clients on value and benefits of initiatives and capabilities.
Developed and deployed multi-dimensional reporting environment (75 dimensions, 180 measures and 25 OLAP cubes), supporting customer insight and CRM effectiveness analysis.