SUMMARY

• Highly motivated, Innovative, value - driven Sr.Project Manager with 10+ years of experience in Information Technology & Services industry. Proven Project Management skills in leading international, cross-functional teams in delivering strategic initiatives.
• Proven ability in facilitating the entire Project Management activities like aligning Organization Strategy and priority with projects implemented, planning, executing and monitoring also controlled the project execution.
• Expertise in all phases of Software Development Life Cycle with concentration on Requirements Analysis & Development, Design Analysis, Development Planning, Tools and Technologies selection, Estimation, Code/Design Reviews, Unit Testing, User Interface Design and Delivery.
• Well-versed in Banking and Financial Services, Software Product Development and Information Security industry verticals.
• Worked as Sr. IT Project Manager/Scrum Master in managing programs and projects for Enterprise /Corporate cards/Caribbean groups at Royal Bank.
• Managed to add $2M revenue to Maintenance and Development engagement by identifying new applications offshoring opportunities at Royal Bank.
• Managed project budget of 12M and handle more than 100+ resources.
• Extensive experience in facilitating scrum ceremonies like Sprint planning, Daily stand-up, Backlog grooming/refinement, Sprint review, demo and retro with no impact on productivity.
• Proficient in handling large and complex programs, multiple concurrent projects and lead global delivery teams.
• Ensuring the services delivery from different Capgemini teams and reviewing service deliverable against agreed schedule and budget.
• Worked with the Stakeholder, team members, Product Owners and Scrum Masters to help sequence Product backlog, perform release planning and maximize productivity
• Created Monthly and quarterly Service Level Management (SLM) reports and KPI’s for Royal Bank.
• Monitor project performance, schedule & agile budgeting and course correction planning with PMO.
• Utilize MS Project with interface to project management information system software (Planview).
• Generated project & resource reports using the Analytics and Reporting Portal in Plainview & MIS.
• Involved in Change Management process (CCB) and Change control implementation strategy by considering triple constraints such as schedule, Cost and Scope and maintain change logs register.
• Excellent track record of establishing, maintaining and improving technology infrastructures through the use of Metrics and Key Performance Indicators
• Managed infrastructure and application support program for Capgemini providing 24 x 7 supports on their incident management, problem management and Change/Release implementation requests for Windows/Unix Infrastructure and Applications.
• Acting as the escalation point when issues arise with resources / services and managing any dispute or conflict.
• Directly managed and handled 30+ escalations quarterly at client engagement.
• Facilitated meetings with Business Stakeholders and Vendor to document requirements and explore potential solutions and development team to reduce risk of requirement and attainment of business goals.
• Managing vendor relationships including negotiating and controlling contracts.
• Monitor the incidents to ensure that the Service Level Agreement are respected
• Strong practical ITIL/ITSM skill set with operational experience with some / all of the service design, service transition, service operation processes
• Lead continuous improvement measures and helped team in adopting best practices.
• Worked at a Deputy Returning Office for Federal Elections - Canada 2019.

AREAS OF EXPERTISE

• Project Management
• Stakeholder Management
• Business and IT Alignment
• Planview/ CA Clarity
• Contract review and recommendations
• Execution and Delivery
• Business Analysis
• Vendor Management
• Risk & Issue Management
• Agile Methodologies - CSM / SAFe 4 Agilest
• Customer Relationship Management
• Change Management
• Waterfall Methodologies
• Conflict Management
• Process Enhancement
• Software Development Lifecycle
• IT Strategy
• Staffing & Resource Management
• MS Project
• Java/J2EE
• Pega

PROFESSIONAL EXPERIENCE

Technical Support Analyst

Confidential

Responsibilities:

• Working as IT Project Manager and Business Manager for RBCC.
• Involved in negotiations with the Temenos Vendor for RBCC-DFIT.
• Managing vendor relationships including negotiating and controlling contracts for TCD’s and TCR’s.
• Managing resources, project budget efficiently synthesize project information and establishing project scope.
• Directly managed Infrastructure and Application Support of Caribbean project for implementing TCD's and TCR's.
• Conducting bi-weekly project status reviews with CNB and RBC Steering Committee.
• Generate project and resource related reports using the Analytics and Reporting Portal in Planview/ MIS.
• Managing vendor escalations and in an offshore project model.
• Utilize MS Project with interface to project management information system software (Planview).

Confidential

Senior Manager

Responsibilities:

• Acting as a single point of contact for RBC higher management for contract related communications/negotiations from Capgemini.
• Ensuring the services delivery from different Capgemini teams and reviewing service deliverable against agreed schedule and budget.
• Acting as the escalation point when issues arise with resources / services and managing any dispute or conflict.
• Fully utilize the Capgemini Quality Assurance team by adhering to the established business process.
• Estimate project schedule and costs by working with Capgemini global teams and different vendors.
• 2M revenue added to the Development and Maintenance engagement by identifying new applications offshoring opportunities.
• Directly managed and handled around 400+ escalations in ETDWS engagement.
• Successfully implemented multiple projects in PM Tools, Pega and SharePoint projects.
• Managing staffing for upgrade programs (CART, PM TOOLS, CRM etc.).
• As Scrum Master - Facilitating scrum ceremonies like Sprint planning, Daily stand-up, Backlog grooming/refinement, Sprint review, demo and retro with no impact on productivity.
• Establishing onshore / offshore delivery model for Development programs.
• Analysis and managing budget and resource allocations for Development.
• Conducting weekly and monthly project status reviews with Royal Bank managers.
• Employee skill set management: organizing resource trainings, conducting gap analysis, inducting new technologies etc.
• Supported the online banking application, international remittance and FATCA Workflow Applications
• Implementing DevOps for release deployment process across ETDWS.
• Responsible for managing Incident, Problem, QA, change and release management teams.
• Established an onshore/offshore delivery model to manage project cost and budget
• Brought down the number of incident 20% to 30% on a yearly basis.
• Built a root cause analysis team and brought down the turnaround time of problem resolution.
• Successfully build an offshore deployment management team and 90% of deployments are delivered from offshore.
• Conducting weekly and monthly delivery reviews with onshore RBC stakeholder and Capgemini stakeholders.
• Managing 20+ onshore resources, along with offshore team and conducting internal status review meetings.
• Review Monthly and quarterly Service Level Management (SLM) reports with RBC and Capgemini delivery managers.
• Managing support engagement for Planview, Servicenow.

Project Manager/Tech Lead

Confidential

Responsibilities:

• Involved in Requirement gathering and Migration of Data from Legacy to Clarity db.
• Provided Development, System Admin and Technical Maintenance Support.
• Established onshore/offshore model for post implementation and support.
• Updated Union Bank Management with Project status on a weekly basis.