We provide IT Staff Augmentation Services!

Project Manager Resume

St Augustine, FL

Summary

  • Service oriented and focused IT professional with over 11 years of workforce experience seeking a position in a fast paced and driven environment
  • Ability to author and publish weekly project portfolio reports
  • Excellent organization and planning skills coupled with the expertise to prioritize projects and multiple tasks in PMO environment
  • Proven skills to carefully and quickly investigate the collection of information from various sources to help with verification and reporting of data
  • Strong ability to coordinate and communication with customers on a consistent basis with the goal of improving quality and customer satisfaction
  • Excellent oral and written communication skills
  • Team player that looks to and has a track record of reducing cost at all times with excellent organization and planning skills
  • Perform accurate and timely research, analysis, verification, and reporting of data used to manage workflow
  • Ability and willingness to work, both independently and as part of a team
  • Able to work in a high volume environment
  • A type A personality with a can do attitude

Education

BS, BA
Certificates: Network Administration (Ridley-Lowell), Leadership Development (Air Force)

Technical

Microsoft Outlook, Word, Excel, PowerPoint, SharePoint (Administer / master user), Microsoft Visio, ARS (Active Role Server), Lotus Smart Suite, Word Perfect, Internet Email, Windows XP, OS X, OS9, Adobe Photoshop, Brio, Citrix, HTML, AutoCAD LT 6.0

Professional Experience

Confidential, Jacksonville, Florida 7/08 - present
Project Controller with in the PMO on the E-mail Services account for Bank of America / Merrill Lynch

  • Managed critical application upgrade projects with stringent timelines
  • Created a new department SharePoint site for the Bank's Email Service Management
  • Writing communications to the end users for new Project Implimentations
  • Manage and Administer SharePoint site for project tracking
  • Act as a liaison between Email Service Management and other departments
  • Created a housekeeping efforts in exchange and AD environments that:
  • Saved Merrill Lynch $500k through reports that were run to delete erroneous mailboxes
  • Created $10,000 worth of revenue at the end of Fiscal 08 by finding data to help bill business units that were not being charged for there mailbox usage.
  • Created a Service Matrix to sell our Email Service unit to Bank of America
  • Documentation and indexing for SharePoint administration
  • Maintain AMO SharePoint site with all functionalities necessary to manage the Merrill Lynch relationship
  • See projects through from beginning to end
  • Schedule and facilitate meetings, some examples are:
  • Facilitate weekly Implementation Review meetings to update our group on the status of all projects.
  • Hold weekly meetings to update the Email Services group on any new projects that clients have submitted.
  • Use of SQL to author and publish high level weekly, monthly, and quarterly reports for senior executive teams
  • On-boarding and off-boarding all employees for an exchange account with Merrill Lynch/Bank Of America
  • Created and maintain SOP's for all processes in the position of all Project Controllers moving forward
  • Coordinate server removals as needed worldwide
  • Own and manage multiple Distribution List

Confidential, Jacksonville, Florida 11/06 - 6/08
Financial Analyst

  • Process claims for fortune 500 companies in excess of $75,000 daily
  • Perform accurate and timely research, analysis, verification, and reporting of data used to manage workflow
  • Resolving payment processing discrepancy reports (determine why billed amount is different than paid amount)
  • Research and reply to customer requests related to billing questions
  • Re-allocate premiums and manage suspense accounts using established departmental procedures
  • Process changes to billing records; refund payments associated with customer requests; process withdrawn and not taken policies
  • Work proactively with external and internal customers to resolve billing issues

Confidential, St. Augustine, Florida 11/05 - 7/06
Assistant Project Manager

  • Managed multiple projects simultaneously under stringent deadlines
  • Extensive utilization of AutoCAD for mapping and surveying
  • Established extensive relationships with internal and external clients
  • Negotiated with county residents for quality improvements
  • Consulted residents to sign contract agreements to the state
  • Prioritized projects and multiple tasks
  • Generated production and accountability reports for project organization
  • Lead county board meetings for negotiations and settlements
  • Responsible for tracking project expenses
  • 100% travel required for all project completion

Confidential, Tarrytown, New York 3/04 - 7/05
Contract Assistant Technical Project Manager

  • Primary contact for incoming problem calls and troubleshooting resolution
  • Worked with a team to create policy and procedures to exceed corporate goals
  • Directed incoming problem tickets to appropriate personnel
  • Assisted with implementation of company wide upgrades utilizing Mac's
  • Responsible for desk side support for entire company
  • Application, Installation and hardware support

Confidential, East Fishkill, New York 7/02 - 3/04
Contract Availability Manager

  • Responsible for coordinating off shift support
  • Primary point of contact for account

Technical Focal Point Duties:

  • Supporting operation of systems through on-going monitoring/evaluation, testing, developing specifications, updating and maintaining files, and reviewing/validating output to ensure superior customer service and compliance with regulatory agencies, contractual benefits, corporate policies, etc.
  • Responsible for all activity and administration for account
  • Mentor for trainee Help Desk agents.
  • Guided new agents through training, policy and procedures
  • Responsible for incoming data for account service level agreements
  • Participated in a team authoring Technical Knowledge Base

Confidential, Poughkeepsie, New York 1/02 - 6/02
Installation Specialist

  • Removal and installation of mainframe hard drives
  • Removal and installation of video and sound cards

Confidential, 1994 - 1998
Supervisor

  • Responsible for training and coordination of incoming personnel
  • Supervised 6 staff members on various projects
  • Accountable for accuracy and readiness of the team
  • Coordinated and conducted training activities to ensure product safety

Hire Now