Application Manager Resume

SUMMARY

13+ years of experience in the field of Information Technology as Project Manager, System Architect and Team Lead with more than 8 years of onsite experience
Experience in multiple domains that includes Life Sciences, BFS and Insurance
Extensive experience in Project implementation that includes development, migrations and upgrade projects driving continual service improvements
Responsible from start to end project life cycle - pre-sales, requirement finalization, development, validation, implementation and operations support.
Managing client service and customer delivery activities, being the primary point of contact for all major functional and technical requirements coming from Business
Leading and managing both onsite and offshore teams that comprises of 25+ team members based out of different geographical locations working in global delivery and multi-vendor environment.
Have worked as Application Architect and Subject Matter Expert for a suite of IT applications both in Development and Operations Support projects
Responsible for delivering IT services for applications within agreed service levels and ensure end to end operational support that includes Incident management, Problem management, Service request management and Change and Release management
Rich experience in ensuring GxP systems remain audit/inspection ready fulfilling regulatory and compliance requirements
Responsible for lifecycle management, driving continual improvements, and the management of change of the IT service for applications, ultimately ensuring high customer satisfaction.
Extensive experience in working and managing development projects (SDLC), ITIL based Operations.
Play vital role in building healthy service provider-customer relationship and act as key point of contact between client stakeholders and service delivery team.
Excellent experience of Collecting and defining requirements, translation into functional design documents and participating in the technical design, test planning and user documentation processes
Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases, Defect Reports and developing Test Scripts.

TECHNICAL SKILLS

Project Management: Agile, SCRUM, Waterfall

Product: Oracle Argus 8.x, Empirica Signal

Programming: Java (Core), JSP, Servlets, Struts, Spring MVC

Version control system: GITHUB, Visual Source Safe

Database: Oracle, SQL

Servers: IBM Websphere

PROFESSIONAL EXPERIENCE

Confidential

Application Manager

Responsibilities:

Managing complete delivery and responsible for project life cycle
Leading all operational support activities that includes Incident Management, Problem Management, Service Request management and Change & Release Management
Ensuring system is able to fulfill all regulatory and compliance requirements and is always Audit and Inspection ready
Making sure all Information Security & Risk Management mandated guidelines are fulfilled and timely completion of all periodic controls
Managing a team size of 24 members based out of different geographical locations working in global delivery and multi-vendor environment.
Leading the IT Security Vulnerability management and remediation
Managing a team of
Review, approve and maintain quality of all project deliverables
Liaise with customer groups and other dedicated IT functions to optimize user support

Confidential

Technical Project Manager

Responsibilities:

Providing technical solutions for operational as well as project related requests
Responsible for design and development of changes, enhancements and requirements from Business
Ensure close Collaboration with appropriate system owners and key stakeholders in business.
Ensure compliance of a GxP application’s operation and maintenance during its operational life
Ensure the application meets Regulatory Compliant state and company's information security requirements
Capacity Planning, Testing, Audit planning and participation.
Co-ordination with quality teams & OQMs and ensuring compliance to Cognizant & customer specifications.
Support test, Computer System Validation and roll-out activities within planne application changes and maintain relevant documentation based on the application/business expertise

Confidential

Senior Software Developer

Responsibilities:

Leading the requirement gathering, design, development and testing of the Confidential business applications
Coding, peer review, component testing, integration testing, deployment support etc.
Mentoring new resources on compliance, quality frameworks and release deliverables
Lead a team of 10 associates based out of multiple geographical sites

Confidential

Software Engineer

Responsibilities:

Requirement analysis, development and integration of new requirements
Coding and implementation of Loan Management solutions for Banking domain
Unit and Integration Testing
Quality assurance support, production support and bug fixing
Preparation of transition document and manual.

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