PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Program Manager, PMO

Responsibilities:

• Responsible for the management of application development, eCommerce, security (GDRP, FISMA compliance) and infrastructure projects in the business and technical portfolios.
• Responsible for budget and forecasting, invoice resolution, change requests, vendor partner management and executive - level financial reporting for the company’s supply chain management systems (e.g., inventory and order management).
• Responsible for the procurement process and vendor management against established SLA’s.
• Responsible for managing the data analytics, PCI compliance, governance and compliance and reporting team and development of project SOW’s, charters, cost accounting, WBS creation, RACI, master project schedule, issue and risk registry and communication management.
• Responsible for daily scrum facilitation, product backlog oversight, splint planning and analysis (use case development) facilitation elaboration sessions and executive management status meetings and created and refined performance reporting metrics.
• Mentor and coach of the organization’s twenty project managers, coordinators and administrative personnel in project management tools and techniques including, Agile, PMBOK, Scrum, Six Sigma, RUP, RAD, JAD, Scrum, Extreme Project Management and Joint Requirements Planning.
• Responsible for financial forecasting, budget track and resource allocation estimating, and earned value reporting to executive level steering committee.

Tools: ALM SOX, Quality Center, Azure, WebEx, Rally, JD Edwards, MS Project Server, Team foundation Server (TFS), PPM, VersionOne, JIRA, Clarity, Primavera, REQUISITEPRO, Excel, SAP, Oracle, Gmail, Google+, Confluence, Hangouts, Ariba, ServiceNow, FISMA, SIEM

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Responsible for the management of Channels Technology SaaS-based application development projects for Delta Air Lines.
• Lead implementation manager for Delta.com, Fly Delta Mobile, Preferred Check-in (PCC) and the airport retail kiosk devices.
• Lead the enterprise level failover and disaster recovery of 45 Mission Critical applications from the production (RCC) site to the failover (ATL1) site to resolve an incident within 1 hour.
• Lead the vendor selection process, as well as choosing an implementation consultant for the project.
• Additional duties included implementation of change management processes, leading the requirements gathering and data cleansing activities, business process re-design, user acceptance testing, release management and end user training.
• Managed and coordinated with of product developers, security and compliance, solution architecture, user experience, business analysts, off-shore QA, and release management teams in code promotion to UAT, Staging and Production environments and facilitated toll gate meetings and the lessons learned process gate.
• Managed and directed the program risk and IT governance and change management processes for the Human Resource project portfolio.
• Responsible for daily scrum facilitation, product backlog oversight, splint planning and analysis (use case development) facilitation elaboration sessions and executive management status meetings and created and refined performance reporting metrics.
• Directly responsible for coordinating and interfacing of vendor partners, project resources, and reporting status to executives on a global basis.

Tools: ALM Quality Center, WebEx, Rally, SIEM, FSIMA, JD Edwards, MS Project Server, Team foundation Server (TFS), PPM, Azure, Gmail, Google+, Confluence, Hangouts, VersionOne, JIRA, Clarity, Primavera, REQUISITEPRO, Excel, SAP, Oracle, SOX

Confidential, Atlanta, GA

Vice President, Program Manager

Responsibilities:

• Responsible for the management of Marketing and Sales initiatives and IT governance cloud-based banking solutions. Managed sprint planning, daily scrum facilitation, product backlog, financial management, executive status reporting, risk and issues management.
• Managed Digital Marketing and Payments client expectations associated with the “Lead to Funnel” program targeting Wholesale Commercial Business Banking.
• Managed several projects for the Governance, Risks and Compliance and GDPR compliance portfolio teams.
• Project scope includes developing an integrated ECRM infrastructure to support nurturing engagements and measurement of Wholesale Marketing and Sales lead generation effectiveness and measurement.
• Responsible for budget and forecasting, invoice resolution, change requests, vendor partner management and executive-level financial reporting.
• Responsible for the procurement process and vendor management against established SLA’s.
• Responsible for managing the data analytics and reporting team and development of project SOW’s, charters, cost accounting, WBS creation, RACI, master project schedule, issue and risk registry and communication management.
• Responsible for capturing the incremental marketing costs associated with direct marketing campaigns and using the resulting data to calculate marketing ROI.
• Responsible for targeting direct marketing campaigns based on marketing interactions and insights and funnelling the data to CVENT, Eloqua (cloud-based), SALESPRISM, LinkedIn (social media), SalesForce.com and the Oracle Marketing Cloud solution.
• Management and coordination of off shore Enterprise Information Technology product developers, solution architects, user experience professionals, Java and .net development, business analysts, off-shore QA, and release management teams in code promotion to UAT and Production environments and facilitated toll gate meetings, cutover plans and the lessons learned process gates including a departmental SharePoint migration.
• Tools: ALM Quality Center, SharePoint, Team foundation Server (TFS), IoT, SIEM, FISMA, FIM, WebEx, Rally, MS Project Server, PPM, VersionOne, JIRA, Clarity, Excel, SAP, Oracle, ServiceNow, SOX, Gmail, Google+, Confluence, Hangouts

Confidential

Senior Project Manager

Responsibilities:

• Responsible for the management of application development, infrastructure and governance and compliance projects in the business and technical portfolios.
• Managed a numbers of vendor partners including Avaya, IBM, Dell and Cisco.
• Managed the implementation and upgrade of point-of-sale (POS) application internationally.
• Worked with store category managers to assist in the upgrade of customer experience strategies for the SaaS-based buy online, ship to store (BOSS) project and updated features on the HomeDepot.com web site that assisted in streamlining the company’s store supply chain.
• Assisted the Home Depot in their transition to the Agile methodology enterprise wide.
• Created a project management process to target product implementations for January 1st, 2016 deployments.
• Reported overall program status to director and executive leadership on a weekly basis.
• Updated and revised project and program artifacts for the customers Waterfall, Agile and Six Sigma implantation processes.
• Responsible for establishing various IT governance models, financial forecasting, cost accounting, budget tracking and resource allocation estimating, as well as earned value reporting to the executive level steering committee and senior leadership teams.
• Management of key project personnel including solution architects, infrastructure operations, developers, business analysts, data modelers, QA/test analysts, information security specialists and the program management office staff.
• Responsible the Home Depot CRM, IAM, IVR Contact Center program and reporting metrics tracking. Managing the relationship with Avaya and Nuance during the full lifecycle of the project.
• Objective of the project is to reduce the number of calls to the customer service representatives by 26%.
• Managed and coordinated with of product developers, Java and .Net solution architecture, user experience, business analysts, off-shore QA, and release management teams in code promotion to UAT, Staging and Production environments and facilitated toll gate meetings and the lessons learned process gate.
• Managed and directed the program risk and IT governance and change management processes for the Human Resource project portfolio.
• Responsible for daily scrum facilitation, product backlog oversight, splint planning and analysis (use case development) facilitation elaboration sessions and executive management status meetings and created and refined performance reporting metrics.
• Directly responsible for coordinating and interfacing of vendor partners, project resources, and reporting status to executives on a global basis.
• Tools: ALM Quality Center, WebEx, Rally, SharePoint, SIEM, JD Edwards, Gmail, Google+, Confluence, Hangouts, MS Project Server, SOX, SITEMINDER, JIRA, Clarity, Primavera, REQUISITEPRO, Excel, SAP, Oracle, ServiceNow

Confidential

Senior Project Consultant

Responsibilities:

• Responsible for the department virtual Project Management Office build out and management and oversight of project managers for software development and infrastructure implementation and support.
• Coordination and management vendor partners, business analysts, off-shore QA (in India, EMEA), training and release management teams in code promotion to UAT, Staging and Production environments.
• Responsible for development of project SOW, cost accounting, charter, WBS, RACI, schedule, issue and risk registry and communication management.
• Responsible for the oversight and management of a Service Now, Ariba, Oracle, Java, .Net development and SharePoint application for Microsoft product offering.
• Responsible for creating and maintaining program management templates and methodologies for the Project Management Office (PMO) and extracting financial data from SAP for executive level reporting.
• Responsible for financial forecasting, budget track and resource allocation estimating, and earned value reporting to executive level steering committee.
• Responsible for the deployment of MS Project Server and Scrum facilitation related to gathering and analysing business requirements (product backlog) for eCommerce and GIS initiatives, risk management, email migration, and network security.
• Created various templates and process for the help desk, monitored help desk backup and recovery, RFP, RFI, budgeting, ASAP, strategic planning, quality control and assurance.

Tools: ServiceNow, SharePoint, Azure, SOX, ALM Quality Center, Rally, MS Project Server, SIEM, FISMA, SITEMINDER, JIRA, Clarity, Excel, SAP, Oracle, Team foundation Server (TFS)

Confidential, Jackson, MI

Senior Project Mamager

Responsibilities:

• Responsible for development and maintenance of the customer’s Program Management Office (PMO) and Governance and Compliance departments. The PMO consisted of fifty project and program managers in the Smarty Grid Technology Division.
• Assisted the Directors and Executives in the development of resource management approaches, project financial budgeting and forecasting and metrics creation and monitoring.
• Updated and revised project and program artifacts for the customers Waterfall, Agile and Six Sigma implantation processes.
• Responsible for tracking program/project “triple constraints” and facilitating risk and issue management workshops as well as executive communication management and status reporting for an enterprise level SharePoint migration.
• Defined guidelines, standards and principles targeted at incorporating project management methodologies for internal IT, business and vendor partners.

Tools: Primavera Team Play, SharePoint, Team foundation Server (TFS), IBM Maximo Asset Management, Oracle, ALM Quality Center, Rally, REQUISITEPRO, MS Project Server, JIRA, MS Office

Confidential

Program Consultant

Responsibilities:

• Responsible for the management, mentoring and day-to-day oversight of Assurant’s Confidential project and program management office and Agile application development teams.
• Working with senior and executive management to improve efficiency of their Mobile Services Project Management Office targeted to achieve CMMI Level 3 certification.
• Responsible for oversight of SharePoint development team tasked with Web application development using Java, ASP.Net, C#, VB.Net and SQL Server as identity management (SITEMINDER) Single Sign on and Active Directory Federation Services and setting up projects in Team Foundation Server (TFS).
• Responsible for the oversight of the Confidential “JUMP” program and other key executive level initiatives. Responsible for the oversight of the program budget, Board Level reporting for the JUMP program.
• Working with Marketing Executives to create additional cloud-based “Sales” channels to help mitigate the risk of higher than normal device replacement and reintroducing devices back into the marketplace.

Tools: Primavera Team Play, HPQC, Rally, REQUISITEPRO, Team foundation Server (TFS), MS Project Server, JIRA, MS Office, FISMA, ServiceNow, SOX

Confidential

Program Manager

Responsibilities:

• Responsible for management of senior program and project managers, and offshore application development teams with budgets averaging over $50 to $100 million.
• Responsible for SharePoint Development project scoped with resolving cross browser and cross platform compatibility issues and configuring Internet Information Services (IIS).
• Assisting downstream, midstream and upstream project supply chains with process improvement and gap analysis for strategic program initiatives (Smart Grid) within the information technology group.
• Responsible for facilitation of data modeling and migration sessions and management of data warehousing and business intelligence initiatives within the company’s Legal department.
• Responsible for JD Edwards Financial Management (Accounts Payable/Receivables), Project Management and Asset Lifecycle Management, Security and Compliance programs.
• Lead the vendor selection process, as well as choosing an implementation consultant for the project.
• Additional duties included implementation of change management processes, leading the requirements gathering and data cleansing activities, business process re-design, user acceptance testing, release management and end user training.
• Assisting senior management with planning activities for separation program with the Legal department including an Oracle 11G upgrade, Windows XP to Windows 7 Upgrade, SharePoint migration, Ariba Upgrade, Primavera 6 Upgrade and migration. Mobile Device consolidation and Disaster Recovery planning.
• Responsible for creating and maintaining program management templates and methodologies for the Project Management Office (PMO) and extracting financial data from SAP FI/CO modules for executive level reporting.

Tools: IBM Maximo Asset Management, SOX, FISMA, SIEM, SharePoint, ServiceNow, Primavera Team Play, JD Edwards, Scrum, ASAP, ALM Quality Center, Rally, REQUISITEPRO, MS Project, JIRA

Confidential, Waltham, MA

IT Delivery Lead

Responsibilities:

• Assisted product development teams with the company’s comprehensive, multilingual, regulatory compliant, clinical web-based content management (automated workflow) software used to collect, manage and review clinical data (production data for all 4 clinical trials). Program budget: $4.5 million
• Managed projects in the Global Customer Care organization involving large-scale collection of thousands of patient records, worldwide, accumulated from paper, EDC, and hybrid trials — all collected in one CDMS system to store, manage and review clinical data and lab data across studies.
• Managed SharePoint developers responsible for performing design, development, implementation and unit test features/functions of the application in a web environment and troubleshooting issues with existing or developed systems.
• Lead the implementation and enterprise upgrade of SharePoint and the Oracle Project Portfolio Management applications to 11i and Primavera to version 6.
• Responsible for creating and maintaining program management templates and methodologies for the Project Management Office (PMO) and extracting financial data from SAP for executive level reporting.
• Additional duties included disaster recovery planning, and PCI compliance management, scrum facilitation and use case development, milestone identification, process engineering, remediation, human resource planning, change management, earned value calculations, issues log maintenance and resolution, testing, HIPPA data security, vendor selection and management, risk identification and mitigation, asset management, and procurement planning.

Tools: PowerPoint, Primavera, Kronos, SOX, Maximo, MS Project Server, SharePoint, Cisco, Agile, ASAP, SharePoint, Documentum, MS Office 2003, Visio, Clarity