SUMMARY

• Senior Systems Analyst and Scrum Master with over 15 years of experience. Demonstrated excellence in delivering multiple large scale projects on time and within sanctioned budgets. Projects include large IT infrastructure implementations, multiple site migrations, and web portal/application upgrades.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Ran daily stand up meetings to ensure the development teams are making progress and eliminate any blockers.
• Identified and removed impediments and blockers
• Ran sprint planning, demo, and retro sessions.
• Ran refinement and prioritization sessions with the development team and business/product owners.
• Ran scrum of scrums to ensure coordination of development and standards with architecture and development teams.
• Worked with the BSA to create user stories and acceptance criteria to clearly and accurately reflect the business requirements.
• Coordinated release and testing efforts with other teams and downstream systems to for end to end testing and regression.
• Release planning and scheduling to ensure all developers and TCOE resources are available.

UPMC Health Plan

Sr. Systems Analyst, Scrum Master

Responsibilities:

• Run daily stand up meetings to ensure the development teams were making progress and eliminate any blockers.
• Identified and removed impediments
• Run sprint planning, demo, and retro sessions.
• Run grooming and prioritization sessions with the development team and business/product owners.
• Create user stories and acceptance criteria to clearly and accurately reflect the business requirements.
• Project manager for DevOps rearchitecture project moving development to a microservices model.
• Created requirements documents by collaborating with the business units, developers, UI designers, and QA team.
• Documented specific business use cases to ensure development and QA teams have a clear understanding of the expected results including specific scenarios and edge cases.
• Made sure all stakeholders were clear on the deliverables for each stage of the project.
• Monitored requests from the business and development team to ensure scope changes were necessary and fully documented.
• Participated in daily stand up meetings to ensure the development teams were making progress and eliminate any blockers they may have had.
• Provided gap analysis on small to mid - size market quoting and sales tool.
• Analyzed data, identified trends documented and escalated risks and anomalies

Confidential

Sr. Business Technical Analyst, Scrum Master

Responsibilities:

• Run daily standups
• Run grooming and prioritization sessions with the development team and business/product owners
• Run sprint planning, demo, and retro meetings
• Analyzed data, identified trends documented and escalated risks and anomalies
• Created clear requirements for defect remediation.
• Worked with customers, application developers, architects, project management and team members to understand business requirements that drive the analysis and design of quality business solutions.
• Provided assistance and lead application development project deliverables -- e.g. vision document, business requirements, use cases, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials.
• Accountable for project schedule and resource allocation including staff for smaller projects.
• Provided project status back to the appropriate management group or customer.
• Provided required business and subject matter expertise for both project and production related activities.
• Subject matter expert for new strategic programs or initiatives impacting current and existing systems.
• Provided alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost-benefit analysis, pros/cons of solutions).

Confidential

Sr. Technical Business Analyst, Project Manager

Responsibilities:

• Worked with application developers, project managers and members of 8 different teams to design and implement new billing and chargeback system for the North American Data Center
• Led six projects to implement solutions to improve monthly billing accuracy through automation and alignment with global standards.
• Provided feasibility and financial analysis to support each business case
• Created process maps to ensure functionality met user requirements
• Created scripts for use in user acceptance testing
• Communicated progress to all stakeholders and senior management
• Created SharePoint workflows to manage twelve manual billing templates centrally
• Consulted with the groups to ensure standard chargeback template practices were in place
• Created standards for asset and application inventory management.
• Created new workflows to reduce storage team chargeback process by 15 hours per month
• Created and updated process documents and workflows for activities from proposal to implementation as related to billing
• Worked with customer service managers to ensure accuracy and proper start and stop of all billing components to the customers.
• Gathered and provided KPI data and status reporting to upper management.

Confidential

Hardware Asset Manager

Responsibilities:

• Created unified workflows to simplify the processes involved in hardware asset management.
• Worked with multiple groups to document, identify gaps, and improve the hardware asset management processes.
• Managed hardware acquisition and procurement for PNC - GIS division acquisition.
• Created standards for future acquisitions
• Created cross-functional workflows for all groups at PNC and BNY Mellon
• Worked with vendors to create easier methods of tracking hardware acquisition and return.

Confidential

Sr. Business Analyst

Responsibilities:

• Corrected $650,000 in billing and allocation errors in my first three months.
• Created standard chargeback process for all data center groups.
• Implemented monthly audit process for all business groups to ensure proper billing for data center services.
• Work with many different groups to ensure proper monthly billing of over $4,000,000 for data center services for North America, Canada, Mexico and Latin America.
• Managed end of lease process for over 2400 servers for all Bayer U.S. locations
• Ensured all server lease rollovers are executed properly, and all hardware is returned to the appropriate vendor.
• Project lead to assess, document, and update enterprise server asset management process.