SUMMARY

• 9+ years of experience as a Senior Business Analyst, Scrum Master and Jr. Project manager with assignments related to different phases of SDLC involving in Project Management and Implementation, Planning and Scheduling, Requirement Gathering/Analysis, End to End Design, Testing and Utilizing Quantitative and Qualitative Skills.
• Experience in Government Agencies (DOL),Health care, Insurance and Banking.
• Extensive work experience working in AGILE methodology.
• Working knowledge experience in Data services, Data Analysis, Data ETL using SQL queries tools and applications.
• Experience in RDBMS, Oracle, SQL, and PL/SQL along with MS SQL administrator, SQL Enterprise manager, data analysis and reporting.
• Experience in developing interactive Dashboard to team & stakeholder using Power BI & Tableau.
• Designed Power BI data visualizations using cross tabs maps, pie scatter plots, bar density charts and other available charts as needed for report visualization.
• An ardent analyst, with a flair for adapting quickly to dynamic business environments. Skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD),Business document, Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Experience in creating different data flow diagrams and UML diagrams to describe the overall EDI transaction sets for different claims.
• Perform business process reengineering by documenting current state and defining the to - be state/future state with the aid of GAP analysis, conversion flows and data mappings.
• Experience in tools like Rally, Jira, Version One, TM1 and Rational Requirements Composer for requirements gathering and managing.Good knowledge in share point & O365.
• Strong knowledge of transformation/ loading (ETL) process and data migration using Informatica.
• Involved in projects related to implementation of Data warehousing and Data Structures.
• Worked closely with the QA team to conduct functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases, ensured adequate testing of software both before and after completion, and conducted UAT.
• Collaborated with Program Managers, Product Owners, Technical Leads, Subject Matter Experts, and Business Users to ensure agile business acceptance and applied technical skills and business knowledge to achieve sound results.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile-SCRUM, Spiral, XP, Scrum-Waterfall Hybrid, SAFe

Utility Tools: Office 365, MS Project, Azure, Adobe AEM

Process: Rally, JIRA, Version One, SharePoint, HP QC, HP ALM

Operating Systems: Windows, Mac OS, Linux

Data Warehousing: Data Modeling, Data Mapping, Data Marts, OLTP, OLAP, Data Mining, Pivot

Reporting/BI: Tableau, SSRS, Microsoft Power BI, MS Visio

Language: Java, C++, HTML, XML, SQL Server

Defect Tracking/ Testing Tools: HP QC, Load Runner, JIRA, Soap UI, Cucumber, Selenium

PROFESSIONAL EXPERIENCE

Confidential, Folsom-CA

Scrum Master/Technology Lead/PM

Responsibilities:

• Servant leader of 55 Engineers, 5 scrum teams, 14 products, and multiple software projects simultaneously.
• Support scrum team in delivery of sprint goals that are aligned to deliver business value.
• Partner product owners is creating user stories that meet definition of ready. Support backlog management by facilitating refinement sessions, sprint planning and map days.
• Conducting overall planning - Release/Iteration, budgeting, resource allocation, design, development, project management for new client engagements and phases.
• Facilitating Scrum Events or ceremonies (Sprint planning, review meeting, daily scrum, retrospect meeting and product backlog refinement or grooming) for the team & maintain/managing product backlog, sprint backlog, vision, definition of done and acceptance criteria.
• Earned respect of management and peers by exhibiting knowledge and expertise of project management and technical solutions, leading a broader leadership and mentoring role with additional teams
• Empower the scrum team to self-organize, identified and removed impediments that can distract the ability of the Scrum team to deliver the sprint goal.

Confidential, Washington, DC

Scrum Master/ Business Requirement Analyst

Responsibilities:

• Collaborated with different stakeholders and teams to understand the manualprocessflow and identified the business needs of different stakeholders.
• Facilitating Scrum ceremonies (Daily Standup, Sprint Planning, Sprint Retrospective, Sprint Review)
• Defined and documented business process through wireframe, SharePoint, and Process Flow.
• Created Excel Spreadsheets to track project process to ensure deadlines are met and Proficient with all the phases of SDLC with comprehensive knowledge of requirement analysis, business process analysis and use case modeling.
• Adept at creating and transforming business requirements into functional requirements.
• Coordinating with Product Owner for Backlog prioritization for value release each sprint.
• Extensive experience in gathering and analyzing requirements, modeling Business Process Flows, writing Business Requirement Document (BRD), Use Case Specification and Functional Specification Document (FSD).
• Worked hand in Hand with Product owner to prioritize and track features requested by external/Internal Stakeholders.
• Created UI Diagrams, and Entity Relation Diagrams (ERD’s).
• Coordinating with Scrum Development Team (9 Members) over Sprint Backlog prioritization and for effective co-ordination among one another.
• Coaching team over embracing Scrum Values (Courage, Commitment, Focus, Respect, & Openness) over impediments & knowledge sharing workshop for new team member.
• Collaborated with National Office and State analysts to investigate and resolve data quality. Applied reliable analytical skills and independent judgment to determine the nature of outlier estimates by diagnosing sample problems. Effectively provided guidance to the state analysts on how to correct within program parameters.
• Continue monitoring of employment changes in critical importance for the CES program, by assembling various sources of data including media reports, Unemployment Insurance claims data, CES reports.
• Demonstrated teamwork and leadership within cross-functional teams to facilitate unprecedented changes to the CES program. Developed new insights and effectively communicated this expertise in review of State estimates, resulting in policy changes.
• Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Helping team removing any impediments and coordinating with management for an effective project management among team.
• Used different Retrospective Techniques like Silent Writing, Mad Sad Glad, Sail Boat and Safety Check to inspect the Sprint procedure and adapt to the procedure that would increase the productivity of the teams.
• Participate in scrum to scrum to report overall project status, upcoming risks/dependencies, resolve dependencies, and suggest solutions.
• Strong experience preparing RTM (Requirements Traceability Matrix) and requirement analysis & design.
• Capture high-level functional requirements and decompose them into traceable epics, features, stories and acceptance criteria. Ensure system requirements are compliant with relevant current and evolving agency policies.
• Daily Scrum Meetings, Monthly Reviews meetings, Sprint Retrospectives for continuous improvement.
• Create dataflow documentation, data mapping and data transformation specifications.
• Analyze, Understand & document complex business requirements in existing data warehouse logics and complete data profiling and data quality assessments based on the rule.
• Supported the Product Owner to ensure the backlog has sufficient prioritized user stories at a ready status to stay ahead of the Team Experience in SQL Stored Procedures, Triggers, Indexes, Views, Data Transformation ServicesandReportingservices.
• Created Regression Test Plan for each module of an application
• Created requirement artifacts in the form of SystemReferenceDocuments, Process Models, Use Case Documents, User Stories (Gherkin format), Functional and Non-Functional Requirement Documents.
• Validated moderately complex requirements, including functional validation and traceability and consensus building.
• Managed changes to use cases, and functional design, and business requirements.

Environment: MS Office, Oracle SQL, MS Visio, MS Project, VerisonOne

Confidential, Minneapolis, MN

Scrum Master

Responsibilities:

• Assisted my Project Manager in coming out with a detailed Project Plan, Timeline, and a high-level resource allocation and planning.
• Implemented Scrum for eight-man development team. Created backlog; gathered requirements to create hundreds of user stories. Delivered processes and workflows designed specifically for their needs. Ensured team trained ready to provide consistent and repeatable sprint results.
• Established a more trusted and collaborative team environment where my team can bring up problems without the fear of being blamed or judged.
• Modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• As a Business Analyst/ Scrum Master used Agile SCRUM process and managed the sprint planning, backlog grooming, daily stand-ups, and communication. Applied ATDD to further streamline requirements and delivery process.
• Closely interacted with business users, Team Leads, Supervisors, and SMC’s, Stakeholders and gathered business requirements and capabilities.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide.
• Defaults, Permission, Sets, Public Groups and Queues.
• As a Scrum Master, actively facilitated Scrum ceremonies; Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective.
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency which are agile principles
• Possess excellent Professional, Analytical and Leadership skills coupled with interpersonal, communication and self-organizing skills describing a committed ScrumMaster
• Used Salesforce Connect to access product information stored on an external system.
• Used Version one tool to forecast the completion date of release and calculate the number of iterations required to complete the release.
• Responsible to remove impediments as these projects relies on the data from multiple departments, hence requiring constant, effective communication to unblock the team and make sure the team remains on task
• Used Territory management as an account sharing system that grants access to accounts and users.
• Hands on experience on applications Upgrade and Migration from SharePoint2013 to office365.
• Defined & executed Project plan, Requirements documentation, WBS, Scope Baseline, Resource planning & acquisition, Risk assessment & response plan, Quality planning-analysis-management,
• Project performance management & reporting, Change Management & reporting, Gap Analysis, Vendor Management and finally Delivery or Transition
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Scheduled and facilitated Sprint Planning, Daily Stand-Up, managed Kanban story board, Sprint Demo Sprint Retrospective meetings
• Involved in creating TFS Database Backup Schedules and create TFS Disaster Recovery Plan.
• Test Case Automation in Visual Studio Team Foundation (VSTF) through Coded UI.
• Extensive experience in Web services (As Provider) design and development using SOAP and HTTP nodes.
• Extensive work in ETL process consisting of data transformation, data sourcing, mapping, TM1, conversion and loading using sales force.
• Provide the design of data marts and analytics in areas such as membership, claims, pharmacy and medical encounters and be a key player in developing applications solutions where data warehouse and analytics tools add value. Assist with the development of business and data models to support those efforts. Extensive SQL querying for data analysis. Work in ETL environments and BI Reporting using Business Objects. Worked extensively on Medicaid and Medicare compliance-based reports, knowledge using EDIX12 and 837/835 formats for claims.
• Identified and maintained consistent Sprint velocity and capacity during Sprint planning meeting using metrics related to optimal velocity, average velocity, team velocity and focus factor
• Interacted with developers to report data related bugs thorough JIRA and re-tested the fixed issues.
• Collaborated with the testing partners and acted as an integral part of the Test Strategy formulation, Test Cases translation, and Test Scripts Review.
• Ensured all artifacts complied with corporate SDLC, PLM Policies and guidelines.
• Experience in production support and troubleshooting problems related to web Servers, Web Sphere Application Server, Database in Managing security, organization and remote computing issues.
• Reviewed completed application enhancements and QA test results to ensure that they meet business requirements.
• Extensive experience in EDI/HIPAA implementation, Insurance regulations and Claims Processing.
• Wrote detailed UAT test plans and test cases, performed a Traceability of requirements to UAT test cases; executed and provided the results.
• Environment: Scrum, MS Office, MS Visio, MS Project, Oracle SQL, SoapUI, Selenium WebDriver, JIRA

Confidential, Columbus, OH

Scrum Master/Sr Business Analyst

Responsibilities:

• Utilized corporation developed AgileSDLCmethodology.
• As a scrum master I have updated all the artifacts like sprint burndown, sprint burnup and release burndown charts daily and reported the project manager
• Acted as a Servant Leader to guide to the team in becoming self-organized to optimize productivity
• Coached new team members and transition teams on agile principles and providing general guidance on Scrum to enhance skills level
• Facilitates Agile ceremonies and events such as Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Sprint Retrospectives
• Build relationship with Product Owners and other stakeholders to facilitate team's interaction with them and improve internal and external communication to provide transparency and disseminate information
• Conducted JAD sessions for communicating with Stakeholders and Project directors
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Collaborated in building a business analysis process model such as Activity Diagrams, Wireframes, Process Flow Diagrams, Product Roadmap, SWOT analysis and Entity Relationship Diagrams (ERD’s).
• Analyzed standard industry back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of SubjectMatterExpert
• Facilitating and participating in the agile (Scrum) ceremonies (daily stand-up meetings, sprint planning, task estimating and story board)
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Execute test scripts, coordinated & conducted UATtesting.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Performed activities supporting the project roll out e.g. the UAT template for Business User, User Sign Off, the Help Desk Script and Action Steps and Site Maintenance document.

Environment: Scrum, Tableau,MS Office, UML, SQL Server, SoapUI, JIRA

Confidential

Business Analyst

Responsibilities:

• Interacted with stakeholders& customer to gather requirements to understand the system.
• Involved in analyzing BusinessRequirements and developing System Specifications.
• Assessed business priorities and advised business units on risks and Cost-Benefit analysis.
• Organized cross training of team members and users to become more responsive.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change and configuration management procedures.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Formed a bridge between the Project Manager and teams with effective presentations.

Environment: Waterfall, MS Office, SQL Server, Visual Studio.

Confidential

Business Analyst

Responsibilities:

• Served as a liaison between stakeholders and the project team by assisting the business in identifying processes and documenting their business needs.
• Conducted Requirements gathering workshops, group interviews, brainstorming, and also did reverse engineering.
• Captained GAP analysis by understanding the as-Is business process and To-Be business process.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both businesspeople and technical people.
• Identified actors and use cases to create use case diagrams that described the behavior of the system. Facilitated collection of functional requirements from system users and preparation of business requirement documents
• Developed Test Plans, Testcases and test scenarios and also maintained Master Test Plan.
• Created, updated and managed RTM during course of project.

Environment: Waterfall, MS Office, SQL server, Soap UI