Program Manager Resume

SUMMARY

Holistic, flexible, and strategic collaborator who thrives and drives in ambiguous, fast - paced environments across multiple stakeholders, diverse projects with many moving parts.
Dexterous communicator highly skilled at navigating difficult conversations and translating complex information.
Proactive owner, risk manager, and problem solver who builds connected solutions.
Metrics, process, customer, and quality focused.
Left-brain/right-brain professional comfortable in design, data-driven, technical, and business habitats.

TECHNICAL SKILLS

ADOBE: Illustrator, InDesign, Photoshop

GOOGLE: G Suite

MICROSOFT: Word, PowerPoint, Excel, OneNote, SharePoint, SharePoint Designer, Visio, Azure DevOps, VSTS, Power BI

PROJECT MANAGEMENT: Slack, Jira, Teams, Kanban, Trello, Visual Studio, Microsoft Project, Workfront, Asana

PROTOTYPING: Figma

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

Windows lead for the cross-company Icon Design Coherence initiative and team manager for fonts and illustrations.
Drove relationships, reviews, scheduling, and roadmaps across design, engineering, user research, legal, brand, and marketing teams across 35 Windows product teams.
Partnered with Windows engineering teams to provide solutions that meet technical and accessibility requirements while adhering to design principles and guidelines.
Operationalized and managed day-to-day team workload, scheduling, and reporting delivering thousands of icon and illustration assets.

Design Services Team Product Manager

Confidential

Responsibilities:

Developed the transformation and overarching strategy of the Windows Design Services Team into a more agile and efficient service in alignment with business goals: quality improvement, capacity, and cost reduction.
Service product road-mapping, MVP launch support, weekly KPI and LOE data analysis.

Senior Project Manager

Confidential

Responsibilities:

Built a multi-million-dollar in-house design studio from the ground up expanding the original contract from $1.5m to $3m within 2 years.
Managed a 19-member UX and visual design, motion, print, and digital asset production service for consumer, product, and leadership initiatives.
Directed and scoped highly complex, large-volume projects within a fast-paced environment across internal and external vendor teams.
Implemented flexible, strategic solutions to solve for complex stakeholder feedback while adhering to time, functional, and technical constraints.
Day-to-day team management and load balancing across multiple work streams utilizing both agile and waterfall methodologies across 60 - 100 simultaneous projects.
Maximized productivity, scalability, efficiency, and creativity through project staging, cross-training, processes, tools, workflows, documentation, and pre/post-mortems.
End-to-end resource staffing: including hiring, onboarding, retention, conflict resolution, performance feedback, and offboarding.
Weekly data analysis of KPI and LOE to support Microsoft management goals.

SHAREPOINT ADMINISTRATOR

Confidential

Responsibilities:

Collaborated with UX designers, engineers, and developers to determine project scope and schedule in order to deliver solutions within technical, functional, and design requirements.
SharePoint architecture planning and deployment including customized navigation, content, and workflow solutions.
Front-end web SharePoint development for the UX team site disseminating complex instructional documentation for data center engineers as well as UX guidelines for developers.
Weekly data analytic KPI reporting for GFS Executive, Engineering Excellence, and Solutions Management teams.
Authored comprehensive user guidelines across multiple platforms and conducted in-person SharePoint training for individuals and groups.

Operations and Project Manager

Confidential

Responsibilities:

Configured and deployed Workfront a third-party cloud-based management application implementing project management dashboards, executive portfolios, issue and risk management analysis, resource allocation, file management, and time tracking.
Collected and analyzed feedback in conjunction with gap and resistance identification to reinforce successful change management supporting rhythm of business.
Managed day-to-day operations across Allovus’ executive stakeholders, accounting, recruiting, IT, and project management teams.
Instituted training and change management programs as well as documentation in order to communicate process and vital procedural information.

Project Manager

Confidential

Responsibilities:

Scoped, wrote SOWs and functional specs, scheduled, and managed multiple design projects ranging from $10k - $500k.
Staffed and managed day to day workloads across multiple vendor design teams.
Managed financials: estimates, budgets, burn, revenue forecasts, and invoicing.