PROFESSIONAL EXPERIENCE

Scrum Master/Agile Coach

Confidential

Responsibilities:

• Using servant leadership mentality to m anage and lead Scrum/SAFe events, acting as Scrum Master and Agile Coach for multiple teams. Facilitating team level product increment planning, Sprint planning, goal setting and commitment to deliverables. Ensuring that all software development lifecycle (SDLC) practices are understood and practiced on my teams.
• Providing daily support to scrum teams. Clearing roadblocks and insulating scrum teams from interruptions. Training and supporting teams in agile practices and principles.
• Promoting positive team dynamics utilizing good communication skills. Tracking sprint goals and metrics. Facilitating and tracking continuous improvement goals focused on creating self - organized and high-performing teams
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Getting the work done from the different team members (designers, product owner, marketing, developers, …) without coercion, assigning, or dictating the work. Ensuring the appropriate documentation is available and updated throughout the different phases of the projects. Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Utilizing my experience as an Agile Program Manager on large and complex global programs which are regularly subject to significant changes. Creating complex program plans based on multiple underlying Value streams; outlining key tasks, deliverables, dependencies, and timelines. Experience of working on large search initiatives. Working within global program governance and presenting to executive/board level employees.
• Working on multi-phased projects with re-planning and continuous improvement based on retrospectives. Negotiating timescales and resources with delivery teams

ITSM Program/Project Manager / Scrum Master

Confidential

Responsibilities:

• Hands-on senior leader on large scale ServiceNow implementation at Veterans Administration. Project Manager over a diverse team of professionals to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
• Acting as one of several SCRUM masters for ITSM implementation. Initially conducted daily SCRUM. All with all team members, changing processes to individual SCRUM calls for teams working on each portal individually. Incident Management, Knowledge Management, Service Catalog & Training & Comms Scrum. Also conducting a daily Scrum of Scrums call with the entire program including 4 contractor companies and the VA.
• Adept to identify risks, issues, and problems and escalating as appropriate, proposing mitigation plans to overcome obstacles. Working with other Project Managers and Scrum Masters to monitor work in progress, capacity and needs as well as the general program management for the organization.
• Successfully leveraging expertise in managing full project management life cycle and implementing highly complex, large-scale, strategic IT and business initiatives. Working closely with stakeholders/clients, for understanding the system’s functional and non-functional requirements
• Utilizing working knowledge of project management, ITIL concepts, and knowledge of Agile/Scrum concepts. Experienced with various ITSM platforms, including Remedy.
• Demonstrating leadership abilities with the deployment of software upgrades, enhancements, and fixes that are coordinated based on release schedules. Providing a software development plan that meets the future needs of stakeholders/clients, based on state-of-the-art technologies.
• Coordinating release and sprint planning. Conducting daily scrum meetings. Helping developers resolve both technical problems as well as human resources issues
• Providing leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
• I am decisive and able to eloquently defend my decisions. I have a proven ability to clearly communicate across all levels of an organization and departments in writing, orally and interpersonally.
• I use my senior leadership skills and experience to lead by influence, using effective problem solving and analytical skills. Strong meeting facilitation and presentation skills with a proven ability to work under pressure to meet deadlines.
• Utilizing a high degree of familiarity with standard Project Management tools: Jira, Confluence, IBM Rational Toolset, MS Project, Excel, etc. I have 6+ yr. experience with VA processes & culture. Up to date working knowledge of the VA's Project Management Accountability System (PMAS)/ProPath process and the newer Veterans Focused Integration Process (VIP) program. Active VA Public Trust, MBI/BI clearance and active VA network and email account. • Supporting leadership in establishing mechanisms to use Health IT to improve the safety of care for Veterans by improving the safety of Health IT software design and software used by all clinical users as well as Veterans.

Project Manager

Confidential

Responsibilities:

• Pushing to build and expand the VA’s existing Health IT Safety program through VA-wide adoption of evidence-based standardization for software build, testing, implementation, and maintenance
• Facilitating VA engagement with key leaders (VA and industry) while assisting with project management and planning.
• Contributing professional healthcare-related insights on approaches, defining measures for success, and requirements.
• Researching, analyzing, and reporting on industry trends and identifying opportunities for synergy and/or adoption of future Cerner integration at the Veteran Administration.

Project Analyst/Business Analyst

Confidential

Responsibilities:

• Assumed Scrum Master role for the remotely based development team and analyzes the project’s business requirements and transferring the same knowledge to the development team in an Agile environment.
• Elaborates and elicits stories (requirements) and acceptance criteria and provide suggestions to the development team during the development stage of the product to meet the client’s business needs.
• Prepare accurate and detailed requirement specifications documents, RTMs, acceptance criteria documents and functional specification documents. Communicate effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
• Document the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client. Coordinate with the groups of the business unit who test, validate, evaluate new applications and functions, and determine issues in services and software. Manage any change requests related to the working project plans daily to meet the agreed deadlines.

PMO Project Manager/Analyst

Confidential

Responsibilities:

• Served as the primary on-site (Government) point of contact, working with customers, users and project leads in analyzing, designing, implementing and supporting IT business applications and systems.
• Successfully led Scheduling and Admin Support for 3 separate V.A. contracts, interacting daily with 3 separate Senior Director level leaders with meeting management, budgets, vendor management, documentation creation and delivery of ad hoc reports, Risk Meetings and documentation and the training of new and existing team members in all areas.
• Understanding and hands-on experience with Systems Development Lifecycle and Agile development methodologies
• Served as the primary author of various technical documents and project deliverables (e.g., Monthly Status Report, Bi-Weekly Status Report, Risk Registers, Technical & Business Specification docs, etc.)
• Extensive experience using scheduling software including Primavera, Microsoft Project, Excel, Visio, and SharePoint. Experience with IBM Rational toolset, Requisite Pro and Rational Requirement.
• 5 years of experience in the review of risk management data to identify the discrete area and overall program/project risk in terms of cost, schedule, and performance and briefing senior staff on risk status using routine, ad hoc, written and oral reports.
• Up to date working knowledge of the VA's Project Management Accountability System (PMAS)/ProPath process and the new Veterans Focused Integration Process (VIP) program. Active VA Public Trust, MBI/BI clearance and active VA network and email account.
• Other daily activities include: Assist in creating the Milestone decks for PMAS/ProPath project milestones. Uploading documents to the Office of Enterprise Development (OED) Project Repository (TSPR) in a timely manner to accurately reflect approved project deliverables and status. Maintain accurate and usable documents archives in the project’s SharePoint repository.
• Perform limited SharePoint site administrator tasks. Assist the PMs in finalizing the necessary documentation required for each PMAS Milestone. Prioritize project activities accordingly and actively report project statuses to collaborate with case team members to review and understand project scope, goals, and timelines.