OBJECTIVE:

• Seeking a PM/Business Systems Analyst/Product Owner/Scrum Master/Managerial position in a firm that utilizes my analytical, technical knowledge and problem solving skills

SUMMARY

• 16 +years of Business, System and Data analysis experience, demonstrating success in linking business needs with technical solutions.
• Expert in business process engineering and software development life cycle, including Analysis, Design, Development and Testing of Business applications.
• Strong experience working as a Scrum Master in documenting user stories, conducting sprint planning, review, retrospective, daily scrum meetings and sprint demo sessions
• Excellent facilitation skills in conducting brainstorming (JAD) discussions, elaboration sessions, daily SCRUM meetings, Sprint review meetings, demos/walkthroughs, surveys, questionnaires, interviews
• Experience working on SCRUM/ Scaled Agile methodology in a Project Management Office (PMO) approved mission critical applications
• Experience as Product Owner for the Enterprise Provider Identity Management Project
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• Experience working as a Lead Analyst/Project Manager on quarterly enhancement releases, mid - size projects
• Proficient in gathering data from multiple sources, perform data mapping and help the Business, Development team and the QA team in setting up the test data
• Proficient in reading the XML for the web services via Soap-UI tool.
• Experience in designing reports using SQL Server 2005 Reporting Services(SSRS)
• Able to play a key role in analyzing problems and come up with creative solutions as well as producing methodologies and files for effective data management.
• In-depth knowledge of Rational Unified Process (RUP); Agile, Waterfall methodology, Data Modelling and Data mapping; and design using UML, Rational Rose, and Visio.
• Extensive web application delivery experience in diversified industry sectors including Insurance, Commercial Investment Banking and Health Care
• Strong functional knowledge and broad multifunctional knowledge of healthcare delivery.
• Strong experience with Benefit Accumulators, Insurance, Claim adjudication, Claims process from Intake to Approval, Payment, EOB’s and Maintenance for the life of the claim
• Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance testing (UAT)
• Good team lead skills encompassing user interviews, coordination with Tech lead, DBA’s, Developers, QA/QC analysts during the design phase

TECHNICAL SKILLS

• Excel
• Access
• PowerPoint
• Visio
• Project
• Rational Rose
• Rational Requisite Pro
• Rational Test Manager
• Rational ClearQuest
• Rational ClearCase
• Hp Quality Center
• MQC
• ALM
• Test Director
• Visual Studio
• Polarion
• Rally
• JIRA,
• KANBAN
• SOAP UI
• REST
• JSON
• Waterfall
• AGILE / SCRUM
• SAF(Scaled Agile Framework)
• RUP
• SDLC-Q
• Use Case Diagrams
• Activity Diagrams
• Sequence Diagrams

PROFESSIONAL EXPERIENCE

Confidential, Minnetonka, Minnesota

Principal Data Engineering/Principal Business Data Analyst

Responsibilities:

• Confidential Health serves the physical, emotional and financial needs of more than 75 million individuals, enabling consumer health management and collaborative care delivery through programs offered by employers, payers, government entities and, increasingly, directly with the care delivery system.
• Worked on various key projects of which some of them include- Enterprise Provider Identity Management (EPIM- providing a unique golden identifier for Providers Database across US), Member Journey, ICUECare-Giver, PAM Data Model Projects (in Tiger Graph Studio).
• Converted the Data model represented in FHIR to HL7 standards and created Data Element Traceability Matrix
• Created data modelling standards and procedures, reference data sets and data dictionaries.
• Coordinated with external vendors (Lexis Nexis, NPPES, Sure Scripts) to monitor and support data integration to the company’s online Provider Directory Enterprise System
• Worked with complex data sets/ data mapping spread sheets and trained new hires to work with them as well.
• Worked with 5 different scrum teams in providing the data dictionaries/data requirements to the development teams
• Presented data models to business teams for review
• Worked with external and internal stakeholders to communicate on product plan and gather feedback.
• Oversee the day-to-day progress of Agile, Waterfall based development project(s) and release initiative with regards to time, budget, scope and quality.
• Served as Product Owner and primary owner for Client Services Teams for couple of different projects.
• Created and maintained release plans, sprint planning and managed multiple work streams and project milestones
• Worked as a Scrum Master, documenting user stories, functional designs, test cases, process documentation, training materials for a large customer service initiative using Agile/SCRUM methodology
• Conducted sprint retrospective meetings at the end of sprint cycle with team and product owner to identify actions for improvement going forward
• Provide technical leadership and guidance to the analytics, reporting and process improvement teams
• Lead multiple offsite development teams and provided guidance on the data models, data requirements and traceability matrices.

Confidential, Golden Valley, Minnesota

Lead Business Systems Consultant/ Project Manager

Responsibilities:

• Confidential is an international financial services provider offering solutions to more than 78 million customers in 70 countries. Confidential Insurance Company of North America (Allianz) part of Confidential is a leading provider of retirement solutions, including fixed and variable annuities and life insurance for individuals.
• Worked on implementing Identity Access Management platform (with SailPoint IIQ software) that supports automation, improves the identity lifecycle (birthright) processes and technology resulting in- Reduced risk of individuals having inappropriate access (POLP: Principle of Least Privilege)
• Worked on DOL Fidicuary Rule Projects: which includes DOL Call Center (Revised Call routing for DOL Clients, DOL Inforce (Inforce impacts on the DOL Contracts).
• Data Center Consolidation Project: Which includes App rationalization for data center consolidation and AVC migration activities.
• Worked on Single Source of Incident data Project which includes combining of two share point sites used in Enterprise operations, integrating the key data fields between Share Point and service now, and automating incident submission from the users to EO Business Alert and to Service now.
• Involved in meeting with Enterprise OPS Business process owners and Project Managers to define the scope of the project, prepared the Scope Document, BRD’s, Functional (FSD’s) and Non-Functional Specification Documents.
• Presented the scope analysis and business requirement documentation for the IAM, DOL, Data Center Consolidation Projects (for App Rationalization) in the CAO Summit meetings.
• Defined product vision, strategy and roadmap.
• Worked with external and internal stakeholders to communicate on product plan and gather feedback.
• Oversee the day-to-day progress of Agile, Waterfall & Hybrid based development project(s) and release initiative with regards to time, budget, scope and quality.
• Create and maintain release plan, sprint planning and manage multiple work streams and project milestones.
• Partner with Project Management to achieve maximum project return on investment and meet project objectives.
• Acted as Project Manager for quarterly enhancement releases from request prioritization and product release planning, release deployment and post release support to keeping the business team up to date on the project status.
• Maintained the Project Performance Dashboards to keep track of the IT Project status, Target planned install dates and resource allocation and financials for the current year
• Created a macro which will estimate the number of resources needed for Infrastructure, Product, BAU, ALIP based on the past years Portfolio Cost
• Proactively contributed to several implementation projects; leveraged communications skills to establish and maintain successful client relationships.
• Managed cross - functional teams, assisted directors on special projects.
• Coordinated projects and participated in training programs and workshop for personal development

Confidential, Minnetonka, Minnesota

IT Data Analytics Consultant

Responsibilities:

• Worked on multiple projects of which one of the core project includes migrating of the existing Web portal eHP to a customized Health and Wellness Portal - Rally. The process includes integration of various back end systems, development of various interactive tools and migration of the databases
• Worked as a Data Management Lead of which the key responsibilities include managing test data across various data partners via API webservice calls.
• Responsible for test data set up for Consumer Transparency- myHCE Portal, eHP, and Rally applications.
• Extensively worked on setting up the test data for Health Care Cost estimator tool and various enhancement projects supporting the tool.
• Responsible for setting up the test data for the gatherTreatmentCostPlan Data, readConsumerCoverage, readConsumerEligibilityDetail and readFinacialService API webservice calls.
• Communicate and co-ordinate the data set up within the Data Partners- CDB, TOPS, CAMS, PRIME, OHFS, COSMOS and OHBS FACETS.
• Modified the JSON, XML and Excel files.
• Collaborated with various webservices development teams.
• Worked closely with UPM to ensure that the data received from the data partners is being retrieved correctly via the web services
• Conducted the test data requirement walk through for all the data partners and ensure that the data set up has been complete based on the QA and UAT requests.
• Responsible for the test data migration from Alpha to Bravo and vice versa for every quarter
• Responsible for setting up the member user ID s on myUHC SSO
• Assisted and trained the QA and UAT teams for member registrations on myUHC and for the test data request submissions
• Responsible for carrying out various data analytical tasks, verifying data in SOAP UI and checking the data inconsistencies.
• Organizing, analyzing and maintaining the test data set up from diverse data partners
• Managed deadlines on a daily basis to ensure completion of special projects
• Triage the defects and co-ordinate efforts with the relevant data partners to get the bug fixes in time
• Communicated with Onshore Business, IT, QA and offshore teams to ensure that the data set up process uploads successfully on a timely basis.

Confidential, Plymouth, Minnesota

Sr Systems Analyst

Responsibilities:

• Worked as a Lead on the Health line Project (Medicare & Retirement) which includes the implementation of integrated solution where all the Health line hosted pages are integrated with U - layer (aarpmedicareplans.com)
• Worked with Ovations Consumer Portal on enhancing the Member Authenticated Sites bringing them to the next level as a full-service site as well as supporting additional health tools.
• Worked on My Account Dashboard- Member claims, Payment History, Plan details, Drug Costs and Benefits by coordinating with the Nice, Cosmos (Claims-web services) and GPS web services.
• Worked as a Lead on three Content projects which included analyzing the content changes throughout the United Group- Portal websites (Secure Horizons, U-Layer, Legacy sites).
• Extensively worked on creating and documenting the Business Requirement Traceability Matrix, System requirements, And the User Interface Component Specification documents.
• Conducted walk through s and Review meetings with the Business and Internal IT team members (Dev, QA and PM s) and got the ADR approval sign off
• Elicited and documented requirements for web Content Management System that increased efficiency for the Business users decreasing time from average of 2 weeks to 5 minutes
• Worked on analyzing the impacts of transition of the ICD9 code set to ICD10 code set by the Federal.
• Proficient in ICD-9-CM and ICD -10-CM coding and Claims processing.
• Managed UAT defects with IT and ensured re-testing was completed, documented and signed off promptly by the business