SUMMARY

• Strong experience in Project Management, and Business Analysis of Cloud based systems with emphasis on CRM Salesforce.com Sales and Service Cloud based solutions
• Strong knowledge and application of Lean Process Excellence Essentials: VOC, Project Charter, Run Chart, Pareto Chart, Process Map & Value Stream, Brainstorming, Benefits, etc.
• Business process analysis, modeling and re - engineering (As-Is, To-Be, Gap/Impact/Risk Analysis). Technical solution assessments, understanding of business aspects, using of modeling techniques.
• Strong knowledge and experience with SDLC methodologies, including Waterfall (13+ years) and Agile, Iterative methodologies (5+years), such as Kanban, SCRUM and DSDM, for projects with rapid changes along the development cycle, and Waterfall methodology to guide large projects and risks.
• Strong mathematical background and concise oral and written communication skills allow taking on Team Leader, Project Manager, and Senior Business Analyst roles on various complex projects.
• In-depth knowledge and application of ITIL methodology and management components of ITIL Service Lifecycle (Service Level Management, Availability Management, Capacity Management, etc.)
• Proven abilities to function and deliver in fast-paced dynamic environments. Meaningful and measurable results.
• Outstanding people skills, formal training in team building, success-oriented psychology allows for creation of most enjoyable, effective and delivery-oriented workplace environment in which every team member functions to the fullest capacity.

PROFESSIONAL EXPERIENCE

Confidential, Lisle, IL

Project Manager

Responsibilities:

• The project creates high value for customers that Confidential is currently not reaching, and a pathway into the all-makes parts and service business thus resulting in substantial tangible All Makes Parts sales growth, new business opportunities, and satisfied and well-informed customer base.
• The project implements a new way for virtual creation of Vehicle Bill of Material for Confidential and Non- Confidential vehicles. It will achieve high customer’s satisfaction by providing substantially more All Makes information and All Makes Parts choices to end customers.
• The project integrates and leverages multiple sources of reliable and analytically validated data including but not limited to Parts Catalog, Controller Information (CI) Blocks, Telematics, Repair Orders, Repair Management, Warranty Claims, and Manual Uploads.
• Tangible and Intangible Benefits include but not limited to: Fleetrite parts sales growth, increased dealer engagement, All Makes parts sales growth, new customers and new markets, VIN and Part Types groups searching capabilities for All Makes models, generating more business through new RepairLink (E-Commerce), ease of doing business, providing right fit based on analytics, increased dealer repair capacity, improved customer service and satisfaction, increase in ROI.

Confidential, Chicago, IL

Project Manager/Senior Data Analyst

Responsibilities:

• Automated the custom data exceptions handling process for Open End Funds/Close End Funds to PDS/Confluence
• Tax Administration Analytics for Open/Close End Funds in various states
• Automated the process to transmit data to graphics vendor FGS (89 OEF funds automated with XML feeds updated/created from Oracle/SQL Server PARS and Eagle Data bases).
• Created a suite of SSRS/SSIS reports for users to provide historical holdings/securities/entities data for all Nuveen/ Confidential financial affiliates.
• Data Security (data security in motion, data access based on roles, masking of data, encryption

Confidential, Stoughton, Wisconsin

Project Manager

Responsibilities:

• Installation, configuration and data conversion from legacy Rental Management system to MS Dynamics NAV based ERP system.
• Integration of Kronos and Oracle ERP workforce resource, timekeeping and schedule solutions
• Tax Administration analytics for all states
• Communications with stakeholders at all levels to elicit, document and validate business and technical requirements.
• Vendor Management to configure system in conformance with business requirements.
• Created business specifications and supervised integration and UAT for over 1000 hours of customizations.
• Designed & specified 28 data feeds to migrate legacy data to new platform. Created automated components, reconciliation spreadsheets and detailed written procedures for performing & validating data conversion.

Confidential, Chicago, IL

Delivery Project Manager/Senior Business Analyst

Responsibilities:

• Project Manager responsible for companywide (40+ thousands of users, 1000+ projects) upgrade/migration of HP testing environment, ALM 11.5.2 to ALM 12.20/12.50.
• Was responsible for project coordination: 4 teams, project master plan, daily tasks/milestones monitoring.
• Was responsible for Infrastructure readiness of companywide 5 Data Environments located in various physical Data Centers, security and architecture that allowed reliable ALM Load performance.
• As a Business Analyst, was responsible for creation, testing and publishing of 26 training modules for Training Central to be used by more than 40 thousands of users worldwide.
• Is responsible for team’s monthly, quarterly, yearly reporting, providing various metrics (ALM, JIRA) that lead to a SLA compliance and improvements.
• Was responsible for weekly communication with companywide Lines of Business and represented department on weekly defect meetings with vendors of testing software.

Confidential, Madison, WI

Project Manager

Responsibilities:

• Senior Business Analyst on Non-Advance and Omni Channel projects that include Life Initiatives and Customer Pulse/Loyalty initiatives, and for 6 EDM led projects: Producer Conformed dimension, Life modernization, Epsilon, NAIC, Rating, and Oracle / Greenplum Data Migration.
• Was responsible for multiple PMO assignments: Resource Allocation (Clarity) Auditing, Integrated Master Project Plan for EDM led projects PMO Maturity, Defect Management, Gate Processing, Lessons Learned process, Risks/Issues, Creation of WBS and templates for EDM managers, etc.
• MDM/Data Governance and Data security projects

Confidential, Romeoville, IL

Project Manager/Process Lead

Responsibilities:

• Transit Re-platform project (4,250 hours of effort for IDSW only, 9 team members).
• All 12 pre-processing routers and 11post-processing routers for new Transit
• Re-platform application should be working with information stored in Data Base environment instead of information stored in flat files in different directories used for the current 3 Transit applications.
• New Security Standards, Database infrastructure and GUI for CardPro applications including Transit application:
• Security Database should be created and maintained to be used by all Card Pro applications.
• Applications should interrogate the user’s Active Directory group memberships to determine the appropriate service account under which to execute and make any SQL database connections.
• The GUI will allow LAN Support to maintain the Security database from which applications obtain the User IDs and encrypted passwords. LAN Support will control the server, folder and file access for the user and service accounts though assigned permissions based on Active Directory Group membership.
• SQL server user login within the application will be based on the chosen service account using Security Support Provider Interface (SSPI).
• User/Service Account authorization within the application will be determined based on the current user/service account Active Directory memberships.
• Application Functions (Form display, menu item availability, data display or modification, etc.) for which access needs to be restricted to/for specific groups or individuals will be disabled during program start up and will be subsequently enabled based on the current user Active Directory group memberships.
• Pre-sort attributes (600 hours of effort for IDSW, 7 team members).
• The project allowed adding separate pre-sort attributes (billing) to separate pre-sort related fees from the postage fees, which resulted in transparent new contracts and client satisfaction.
• Automate Inserting (1150 of IDSW effort plus third-party vendor development, 8 team members).
• The project was initiated to combine and automate the bulk prep and inserting process for bulk orders.
• The implementation of the project reduced time at shipping by 5 FTE’s and dramatically improved the quality of the inserting process.
• A Payback Period on Capital Expenditures is 2+ years.
• Responsible for Management and Development of CMS process for Development area.
• The process was developed to streamline current SLA’s (Service Level Agreements) to allow realistic and quality response to address and resolve Production Issues.
• As a part of the process, new Release Management sub-process and schedules were developed and implemented.
• Responsible for maintaining of Risk Abatement program level plans: Change Management, Communication, Issue Management, Risk Management, Stakeholder, and Executive Status.
• Also, responsible for weekly Planview Portfolio/Project level reporting to Risk Abatement stakeholders.