Expertise

Management , Project Management , Operations , Solution Management , Analysis Management

• 15-years experience in Project Management with projects ranging from $50,000 - $10,000,000.
• Efficiently managed teams of up to 20 team members. Accounted for project planning, organizing, directing, and tracking of technology, risk/issue management, schedule, cost, and contract, as well as, customer satisfaction.
• Successfully managed projects utilizing Agile, CMMI, ITIL, Scrum, SixSigma, SOX, SDLC, & Waterfall methodologies.
• Strong leadership and organizational skills, strategic planning expertise, re-engineering and operational processes.
• Efficiently generated baseline project plans, status dashboards, tracking and management for successful completion.

• Secret (DoD) , DHS Entry on Duty - Final Adjudication , Public Trust 6C

Bachelor of Arts,

• Certified Scum Master (CSM)
• Certified Scrum Product Owner (CSPO)
• AquaLogic Business Process Management (ALBPM) – Modeling 6.0 & Foundations 5.7
• Six Sigma Specialist
• Information Technology Infrastructure Library (ITIL) – Foundations 3

Managing Consultant

May 2012 – Present

Confidential, Broadlands, VA
Technical Project Manager, FEPOC Blue Cross Blue Shield, Washington, DC

• Supported & managed existing baselined projects throughout client organization including enrollment, claims processing, and integration/enhancement projects. Facilitated and created resource buy-in to ensure SDLC process and roles are followed throughout project lifecycle. Introduced Agile Kanban to ensure requirements were captured. Managed effective change control throughout project lifecycle to minimize risks/issues. Managed scope, schedule, budget, and quality of projects. Managed vendor SOW’s and RFP’s for an enterprise enrollment system valued up to $3M.

Change Management Consultant

August 2011 – May 2012

Confidential– US-VISIT, Department of Homeland Security, Washington, DC

• Managed & monitored the Change Management lifecycle of all change requests for 4-data centers following the ITIL v3 methodology. Re-engineered effective change management processes across enterprise using the Agile Project Management methodology. Worked collectively with DHS OCIO and US-VISIT OCIO to manage changes across the enterprise. Responsibilities include drafting change policies and procedures, administering change, managing risk and impact, scheduling, process adoption/compliance, and metrics and reporting, and ensuring consistency of tools and metrics, communications and change awareness. Conducted Technical & Change Advisory Board (TCAB). Instrumental in managing integration of US-VISIT’s Change & Asset Management application within DHS’s enterprise-wide system. Mentored, trained & evaluated employees to enhance work performance & development.

Project & Solution Manager Consultant

May 2011 – August 2011

Confidential– Cargill, Hopkins, MN

• Managed multiple projects within Cargill’s IT Services for Business (ITSB) department that focuses on application integration and middleware IT projects for TIBCO and WebMethods applications using both SDLC and ITIL methodologies. Managed project controls for resources, budget, and schedules for internal worldwide clients in Enterprise Project Server & PWA. Demonstrated negotiation, facilitation, stakeholder management, and problem solving skills. Provided team leadership, coaching, and mentoring.

Project Manager Consultant

February 2010 – April 2011

Confidential– Ameriprise, Minneapolis, MN

• Worked within Project Management Office (PMO) to lead and facilitated project team meetings to integrate a $1B acquisition into Fund Admin & Accounting work-stream to integrate and/or uplift middleware applications. Analyzed and gathered requirements; resolved and mitigated risks, issues, to ensure project success. Created project life cycle documentation for business & system requirements, design, build, testing (unit, system, integration, volume, regression, UAT), implementation, and post-implementation). Developed and maintained effective relationships with project teams, stakeholders, and cross-functional teams.

Agile Business Analysis Manager

August 2009 – December 2009

Confidential– CIGNA Health Care, Eden Prairie, MN

• Coached, managed, and mentored Agile Business Analysts using Rally. Elicited, analyzed, communicated, andvalidated requirements for changes to business processes. Facilitated review with product owner, in order to secure sign off on deliverables for a new enterprise-wide application for health coaches and advocates to improve customer experiences. Participated in Scrum meetings & training.

Senior Business Consultant

July 2007 – August 2009

Confidential., Minneapolis, MN

• Identified and delivered the right business solution for each client whether Project Management, Business & Systems Analysis, Training, or User Experience & Design. Created internal training video and instructions for SharePoint Enterprise Server Administration. Created internal 2-day Project Management 101 course.

Confidential

• Sr. Systems Analyst: Performed smoke and functional testing to validate implementation requirements, updated User Specification documentation, and worked with developers to detect and fix defects on an Inpatient, Outpatient, & Ancillary Notification (C2C) portal application system for health providers in compliance with HL7 standards.

Confidential

• Requirements Manager: Gathered requirements & business rules from client and major advertising firms Wrote use cases for FordVehicles.com, using an internal Web2.0/Wiki application for an internal repository.

Confidential

• Sr. Business Analyst: Gathered requirements for an online pledge and donation web page; SharePoint 2003 was used for all content management and team collaboration. Consolidated requirements, created process flows, and created use cases for a Service Oriented Architecture (SOA) Implementation. After implementation, organization realized ROI of $2,500,000.

Confidential

• Sr. Business Consultant: Implemented a Plug & Play application provided an easy-to-use customer service and support solution that intelligently assists Customer Service Representatives (CSRs) with order and inquiry resolution, to easily capture, respond to, manage, and track service and sales interactions in one consolidated application that optimizes CSR efficiency. Used Agile XP on 1-week sprints. Created user procedures for an Application and User Training Manual. 1st phase of 4 implementations, ROI of $250,000.

Confidential

• Project Manager: Researched the Providers who will use an Inpatient, Outpatient, & Ancillary Notification (C2C) application that is in development as part of the Clinical Self Service portal. Contributed Provider research to help create a user experience (UX&D) that will promote voluntary participation. Created prototypes for (9) scenarios to walk-through with Providers and Business Subject Matter Experts (SMEs).

Confidential

• Project Manager: Implemented external web broker portal. Project utilized the underlying Portal technology for integration of multiple data sources deployed in IBM’s WebSphere. Managed and lead a team of 20 by constructing and managing to a Work Breakdown Structure (WBS) and budgeting. Facilitated & led team to define scope; created change requests and status reports & presentations, facilitated discussions between the business and technical teams, assessed and managed risks, identified additional stakeholders as needed, and navigated user acceptance testing (UAT), quantifying and ensuring the success of Portal releases. After implementation, company realized ROI of $10,000,000; increased sales capacity and efficiency.

Quality Control & Assurance Analyst/Manager

August 2006 – July 2007

Confidential– Department of Defense (DoD)/Missile Defense Agency (MDA), Falls Church, VA

• Managed, led, and motivated staff of 5 in the areas of Project Management, Business Analysis, Technical Writing, Training, Governance, and Quality Assurance and Control. Engineered and reengineered both old and new processes. Ensured Plan of Action & Milestones (POA&Ms) completion; ensured SLA’s were met. Created guidelines, and training presentations for quality assurance and ISO 9001 for maintaining an enterprise-wide requirements & document repository. Planned, directed, and coordinated activities of departmental projects to ensure that goals and/or objectives are met within prescribed timeframe. Reported metrics to executive management, including government directors, OCIO, & COO on a weekly and monthly basis. Created knowledge management databases and SOP’s. Setup web portals for document repository.

Co-Founder & Vice President

June 2004 – March 2007

Confidential, New York, NY

• Co-Founded a Confidential. Instrumental in designing, developing, evolving corporate infrastructure and governance from inception to conclusion in the areas of operations, website, marketing, information technology, procurement, vendor management, and staffing. Setup MS Exchange Server and email accounts. Corporate Event Planning for $300,000 golf purse event.

Senior Systems Analyst

June 2005 – June 2006

• Confidential– America Online (AOL), Dulles, VA
• Interfaced with executive management and technical groups to outline business processes, produce detailed product requirements for application integration from project inception to conclusion with aggressive deadlines and schedules. Recommended areas of investigation based on analysis of data. Identified and evaluated partners and business models, developed marketing strategies, a change control process, and corporate governance. Identified cost savings for return on investments (ROI), business process gaps, and assisted with change management and creation of training deliverables. Developed visual presentations, process flowcharts, & storyboards.

Information Systems Security Senior Business Analyst

August 2004 – June 2005

• Confidential– Federal Aviation Administration (FAA), Washington, DC
• Managed agency tracking and reporting of IT related findings of annual Clean Audit and of Agency metrics and progress on annual FISMA compliance, POA&Ms, and C&As. Developed visual presentations, process flowcharts, and diagrams; presented findings to executive staff & OCIO of FAA, GAO, OIG, and DOT. Coordinated, created surveys, and conducted JAD sessions to document business processes, best practices, and system requirements for an Information Systems Security (ISS) data mining and knowledge management portal using Agile. Provided training and support for business portal installation, testing, data & content conversions, implementation and ongoing maintenance of application.

Business / Technical Analyst

January 2004 – July 2004

• Confidential– Department of Defense (DoD)/Pentagon, Washington, DC
• Gathered requirements for an RFP of a Pentagon-wide communication system scalable for entire National Capital Region. Created surveys, coordinated and conducted JAD sessions with executive level managers to document and analyze business processes, best practices, and system requirements for a new consolidated, comprehensive, information management and dissemination system. Performed market research, COTS evaluations, gap analysis, and risk analysis to determine most effective and cost efficient implementation and integration plans. Ensured system security compliance capabilities with Pentagon, Defense Information Systems Agency (DISA), and National Security Agency (NSA) policies and directives.

• Enterprise: MS Office Suite 2007 – 2010 (MS Project, Visio, Access); Project Web Access (PWA) 2007 & 2010; Notes 7; MSEnterprise Project Server; SharePoint Enterprise Server 2007 & 2010; MS Exchange Email Server; SAP; CA Clarity; WebTrends Enterprise Suite; Omniture SiteCatalyst Suite
• Applications: Oracle Webcenter & CRM; E-STARS; Experian-Scorex Marketswitch; Visual SourceSafe 6.0; Macromedia Dreamweaver; HTML; ASP; Web2.0; Wiki; TIBCO; WebMethods; Photoshop; SnagIt 8; Adobe Acrobat Professional; Crystal Reports, Sterling Commerce; Rally; SmartSheet (Cloud Based); HP Quality Center 10; JIRA; soapUI 2.5.1; Mercury Test Director; BMC Remedy Mid Tier 7.5 & 7.6 - Change Management, Asset Management, Incident Management and Reporting