SUMMARY

• 15 years of IT experience in Application development, Maintenance and support projects.
• Proven experience in managing complex Development, Maintenance, Migration, Production support engagements in Insurance, Financial and Manufacturing Domain.
• Have strong knowledge on project and product development lifecycle, agile methodologies (SAFe, Kanban and XP (eXtreme programing), production support processes and practices.
• Expertise in Application Development and Application Support, Service Management, Executive Escalations Management, Business Continuity, Quality Standards. ITIL and Prince2 certified.
• A performance& goal oriented professional experience in Application Development, Support & Service Delivery to the Insurance, Financial Services & Investment Banking industry verticals
• Demonstrated excellence in planning, executing, managing and spearheading Project Management responsibilities
• Expertise in managing the projects using the agile methodologies SAFe and Kanban
• Exposure to the extreme agile programing practices like pair programing, test driven development, continuous integration and continuous delivery
• Excellence in Requirement Gathering, Analyzing Data, Project Planning& Management
• Proficient in aligning solutions as per organization’s strategic goals; define stakeholder mapping, periodic review, presenting solutions and feedback implementation
• Solution centric approach with process orientation; Effective communicator with excellent analytical, problem solving & organizational abilities
• Proficient in Product & Application Development (L1, L2 and L3 support in 24/7 environment)
• Possess strong problem solving, analytical and critical thinking skills to provide data - driven and result-oriented solutions to complex business problems, resulting in Cost Optimization and revenue growth

TECHNICAL SKILLS

Platforms: Windows NT / 2000 / XP, UNIX (HP-UX, Sun Solaris), Linux, Mainframe

Languages: Java, J2EE, IBM ODM, Angular JS, web services, SQL, C, COBOL, JCL, AB-Initio, Cool Gen, Micro focus, IMS DB&DCDatabases Oracle, DB2, VSAM, IMS DB

Tools: SOAP-UI,UCD, Jenkins, Pivotal, Rally, XML, HTML, Auto Sys, Remedy, Service now, MS project, Microsoft Office, Load runner, ENDEVOR, FILE-AID, CA-7.

PROFESSIONAL EXPERIENCE

IT project Manager/ IT Scrum master

Confidential

Technologies used: Java, J2EE, Web services, Angular JS, selenium, Pivotal, Rally

Responsibilities:

• Executing the project using the SAFE and Extreme agile methodologies
• Conducting the weekly planning sessions, Business clarification meetings, UI designs, user feedback sessions and technical discussions to effectively design and deliver the UI application
• Requirements gathering, coordinating with data teams and release teams to have smooth transition of the application through multiple test environments
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Coordinating across the organization to align release schedules, dates and strategies to determine the holistic release schedule
• Manages day-to-day operational aspects of agile team, responsible for planning, tracking, and execution of projects/tasks to meet business needs in relation to priorities, budget, and schedule for agile delivery methodologies
• Facilitates, tracks and monitors projects, activities, milestones, timelines and deliverables.
• Work closely with information architects, visual designers and developers to ensure delivery of a team-driven product that leads to a top-notch user experience
• Ensuring standard business readiness activities such as training, user provisioning and UAT that all global programs should perform are completed, and ensure appropriate linkages across programs and functional teams
• Analyze resource requirements and recruit team members; train and mentor them; and monitor their performance throughout the project

Confidential

Kanban Master

Technologies used: Java, J2EE, Web services, IBM ODM, Rally

Responsibilities:

• Accountable for providing maintenance & Enhancement support for SCBP application
• Perform the role Kanban master and manage the product backlogs
• Facilitating discussion, decision making, and conflict resolution
• Working in close coordination with client managers for facilitating smooth knowledge transfer, setting expectations & SLOs for applications and developing new processes for managing work using scrum framework
• Facilitate Kanban ceremonies (User story refinements, retrospectives, daily stand-ups, etc.)
• Manages day-to-day operational aspects of agile team, responsible for planning, tracking, and execution of projects/tasks to meet business needs in relation to priorities and schedule for agile delivery methodologies
• Facilitates, tracks and monitors projects, activities, milestones, timelines and deliverables.
• Responsible for eliciting business and functional requirements, facilitating user and SME sessions and interviews, business analysis, defining AS-IS and TO-BE process flows, solution design and implementation
• Facilitated daily standup, review, Retrospectives meetings while making sure the core team is shielded from external impacts and removed impediments.
• Assessing the Kanban maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Implementing the effective use of issues and risk tracking within project management tools to ensure transparency of project in real-time to all stakeholders

Confidential

Production support Engagement Manager

Technologies used: Mainframes, Java, Oracle, AB-Initio, Sybase, Cloud, Goldengate, Service now

Responsibilities:

• Accountable for supporting Securities & Reference Data domains for client applications in production for operations and enhancement for the client
• Instrumental in preparation of project related reports such as Profitability Tracker, Management Review Reports, Metrics Action Plan, etc. for management
• Pivotal in conducting governess meetings, weekly meetings & performance reviews with clients
• Accountable for helping the Audit Team for smooth execution of audit processes by participating in Quality Process; actively involved in coordinating DR Test for the applications
• Managing complete on-boarding process of new applications for L1, L2 & L3 support with accountability of developing project plan & managing resources for the same
• Working in close coordination with client managers for facilitating smooth knowledge transfer, setting expectations & SLA for new applications and developing new processes for shift hand over & issue tracking
• Responsible for managing key relationships and stakeholders throughout the project lifecycle
• Analyze resource requirements and recruit team members; train and mentor them; and monitor their performance throughout the project
• Mentor project leads and project coordinators to handle project execution
• Responsible for succession planning, staffing, and resource utilization/forecast

Confidential

Project Lead/Business Analyst

Technologies used: Mainframes (Cobol, JCL, VSAM, DB2), Java, Load runner

Responsibilities:

• Review analysis, Testing, Release and implementation activities for the project.
• Communication and coordination with client and end-user community.
• Involved in all the PDLC stages of project.
• Analyzing the current system functionalities and helping the developers to make the new system changes.
• Mentoring junior members and help them understand the production environment.
• Attend the OPS review meetings and report the project metrics to client
• Maintain the quality measures for the deliverables
• Review analysis, Coding, Testing, Review, Release and implementation activities for change Requests.
• Handling User requests and Queries.
• Providing Technical Support in Break Fix and work requests activities.
• Participated in events like month end & Yearend processing.
• Communication and coordination with client and end-user community.
• Involved in all the PDLC stages for enhancement work requests.
• Mentoring junior members and help them understand the production environment.
• Manage and maintain the team expectations
• Attend the OPS review meetings and report the project metrics to client
• Maintain the quality measures for the deliverables
• Onsite coordinator and BA for sales & marketing applications