Project Manager Resume

SUMMARY

Experienced Program and Project Manager with an MBA and proven success in Project and Change Management, Vendor Management and Client Services for various industries (telecom, digital media, pharma, ERP, consulting)
Adept at fostering long - lasting relationships with stakeholders, vendors, clients and internal teams
Over 10 years of experience owning and managing complex cross-functional projects and programs
Excellent communicator and team builder across geographic and cultural lines

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Establishing and managing highly effective relationships across all client departments
Liaison between the client and the program management in short and long-term customer projects and software releases
Coordinating backlog of features between the company and the client, participation in prioritization of bugs
Responsibility over timely delivery of Confidential product functionality, participate in developing customer and internal roadmap
Provide single point of contact for customer questions and concerns
Coordinating mutual efforts for investigation of issues, brainstorming new solutions and process improvement
Daily project management tasks - schedules, internal and external bugs, releases, hot fixes etc.

Confidential

Project Manager

Responsibilities:

Managing multiple implementation projects including customization, large scale data migration and integration across platforms and methodologies.
Analysis of customers’ current processes and future business needs, adjusting existing software, creating requirements for customizations and additional features
Full ownership of projects from initiation to go-live and day-to-day ongoing support, serving as a client’s advocate for internal teams and as a trustful company representative for clients. Constant proactive communication with the clients ensuring client satisfaction at all stages of the project.
Main point of contact for all project-related tasks, issues, client communication & reporting. Liaison between client’s stakeholders and internal teams (Sales, Product, Support, R&D, QA)
Responsible over onboarding and training of Clients and Partners, assisting with version control and customers’ upgrades

Confidential

Head of Vendor Management

Responsibilities:

Designed and launched previously absent Vendor Management program to support rapid growth and global operations. Prepared operations transition from small internal team to global network of outsourcing providers and partners
Developed and optimized task workflows and core processes. Supervised and managed various external vendors and the process of moving core processes and service to outsourcing team
Built long-lasting relationship with Vendors, created atmosphere of real partnership and collaboration (one of the Vendors was later purchased by Confidential, and is now an important integral division of the company)

Confidential

Manager

Responsibilities:

Project Manager and team lead for Confidential group (CEX), a sub-division of Client Services, aimed to create operational efficiency by centralizing performance of AdOps technical services
Conceived and led transition of heavy-duty technical tasks from local Client Management teams to a centrally managed and standardized structure delivering consistent quality of service across all markets and geographic regions.
Accomplished measurable improvements in service quality and internal client satisfaction while sticking to tight delivery schedules and budgets.
Led transformation of CEX from a group of individual contributors into a team of Project Managers, coordinating and managing vendors across the globe

Confidential

Program Manager - Product Management

Responsibilities:

Acting Product Owner on a global-scale software integration projects in partnership with a Fortune 500 Life Sciences CRM provider, resulting in the development of Confidential ’s top selling product and subsequent market success.
Gathered and analyzed customer business needs to align company roadmap, strategy and vision to market requirements. Represented the customer in all Agile development phases. Worked to reconcile product direction with competing needs of internal teams and integration partners, ensured timely delivery of critical software functionality for various clients
Optimization of project management methodology, introduction of best practices and post-mortem analysis and the development of internal “Product Expert team” as part of the company’s market-facing excellence program.
Project Lead on strategic client implementation knowledge management projects; Served as a customer success manager on complex implementations transitioning major clients from “managed solution” to time and money saving turnkey solutions.
Part of a client facing management team delivering presentations, technical RFP documentation and similar pre-sales activities