SUMMARY

• 15 years of total work experience in IT with technical background in Microsoft .Net and SQL in web and mobile application development including eCommerce applications, custom CRM and custom ERP.
• 8 years of experience as Technical Project Manager; Scrum Master, delivering projects using Waterfall/ Agile/ Scrum/ Kanban/ Hybrid methodologies.
• Strong experience as an organized, creative & innovative Techno Functional Project Manager and Scrum Master.
• Rich IT experience in complete Software Development Life Cycle (SDLC) with experience in various phases like Requirements gathering, Analysis, System Design, Development, Testing and Production Deployment.
• Planned and managed multimillion - dollar projects portfolio that align business goals and objectives with technology solutions. Identify risks, develop mitigation strategies and address issue/conflict resolution.
• Delivered projects on varied technologies like Microsoft (.NET), Open Source (PHP) and Mobile Applications (Native and Hybrid), Implementation and Support.
• Experience in leading and managing teams including vendor resources on onsite and offshore model.
• Extensive experience with end to end Stakeholder Management, Risk Management, Change Management, Release Management and Incident Management.
• Extensive knowledge of business process analysis and design, application-based process re-engineering and process optimization.
• Effectively cleared Impediments in the projects and ensured the SCRUM processes are followed.
• Participated in multiple Scrum projects and conducted ceremonies like Sprint Planning, Sprint Review, Retrospect Sprint and projects.
• Work closely with Product Owner on backlog grooming/refinement.
• Experience in troubleshooting production jobs, bug fixing and addressing production issues like performance tuning and enhancements.
• Managed projects which are geographically distributed with the team in different locations.
• Excellent communication and interpersonal skills.

TECHNICAL SKILLS

• Waterfall, Agile, Scrum, Kanban
• TFS, JIRA, Confluence, Clarity, MS Project
• Mantis, Bugzilla, Testlink, Clear Quest
• Enterprise Architect, MS Visio
• MS SQL, My SQL, Oracle, MS Access, SSIS, SSRS, SSAS, Power BI
• Magento, WooCommerce, WordPress, Joomla, Drupal
• ASP.NET, VB.NET, C#, ASP, VB, PHP, XML, HTML, CSS, Java Script, VB Script
• ServiceNow
• Azure, AWS
• APIEGEE, Mulesoft

PROFESSIONAL EXPERIENCE

Confidential, Lake Forest, California

IT Project Manager / Scrum Master

Responsibilities:

• Managed Agile development using scrum/hybrid for B2C Web Application for Airlines Contract Management, Invoicing, Reporting, IFE App Permission Management and Ticket Management.
• Managed team of 5 members for support of production applications using Kanban.
• Prepare budgeting, forecasting, project documentation, business flows, and lessons learned documents.
• Work within a teams of data analysts, product owners, engineers, and account managers to deliver targeted analysis results.
• Facilitated Scrum ceremonies, managed product backlog and worked with Product Owner for Story grooming.
• Assist in defining deliverables and distribution of the team's cycles for sprints and longer-term roadmaps.
• Help define and refine clear priorities, expectations and commitments and measurable progress points against those.
• Consistently track and confirm that desired progress against milestone and sprint goals is being achieved.
• Help streamline and adjust our project management processes to suit this team's specific workflow needs, while helping increase the reliability of meeting our goals.
• Help navigate adjustments to existing schedules and commitments due to quick responses requests that need immediate attention.
• Clearly communicate project highlights and overall status with both internal team and a wide array of audiences around the company.

Confidential, Chandler, Arizona

Project Manager / Scrum Master

Responsibilities:

• Managed Agile Development of Web Application for Teller Application.
• Facilitated scrum ceremonies i.e. daily scrum meetings, weekly stakeholder meetings, sprint reviews, sprint retrospective meetings and sprint planning.
• Work with business users & stakeholders to gather and define business/functional requirements
• Monitor or track project milestones and deliverables.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Prepare analytical reports and Schedule and facilitate meetings related to information technology projects.
• Submit project deliverables, ensuring adherence to quality standards.
• Advise customers on technical or procedural issues.

Confidential, McLean, Virginia

Project Manager / Scrum Master

Responsibilities:

• Managed AD migration project of 37 application from Private Network to Public Cloud (Azure)
• Gathered and updated project materials, budgeting, forecasting, project documentation, business flows, and lessons learned documents.
• Played a key role in Coaching and Transitioning project from Waterfall to Agile.
• Coached teams in using Agile for well-defined User Stories/Requirements.
• Assisted the product owner with keeping the backlog groomed and ensured cross-team coordination.
• Risk Identification and Mitigation.
• Managing changes through change control board (CCB).
• Managing vendors and tracking dependencies.
• Managing onsite and offshore team for implementation of project requirements.
• Submission of Weekly Status, Burndown Reports and Stake holder management.
• Involved with Client PMO for preparing various reports for presenting to different stakeholders.