SUMMARY

• Confidential has 10+ years of IT experience working as Project Manager, Business analyst and Functional Analyst in telecommunications, Wireless, artificial intelligence and machine learning sector for software development projects using both SCRUM as well as Waterfall process.
• Very strong business analyst skills which include working with the stakeholders to gather business requirements, requirements prioritization, use case analysis, conducting JAD sessions, conducting user interviews, flow diagrams, creating business requirements document and getting sign off from business stakeholder team
• Strong technical skills to translate business requirements into functional requirements, created number of functional requirements documents which include functional use cases, non - functional requirements, Software design, implementation and documentation
• Have created lots of test plans, test strategizing, executed test cases, participated in triage calls, defect management, defect status reporting
• Excellent understanding of the SDLC processes such as, Scrum, Kanban and Waterfall.
• Created and implemented new processes like project intake process, created dashboards to manage the project status, refined the project kick off process to get agreement on timeline, milestones and next steps by all directors involved in execution
• Created standard project status reports, implemented processes to reduce the pain points for product launches
• Created user stories into the product backlog, managed product backlog, created sprint backlog, conducted sprint planning meetings, conducted sprint review meetings, conducted daily stand up meetings, conducted sprint retrospective meetings, removed impediments and reported regular project progress
• Conducted weekly & monthly status review meetings, Change Request Management, Billing Status, Risk and Issue Report, Work Performance Measurement
• Fast learner, Aggressive to deliver projects on time and within budget, open to learn about new technologies and platform

TECHNICAL SKILLS

• Business Analysis, Functional Analysis, Systems Analysis, Data Analysis, User Acceptance Testing, MS Dynamics Customer Relationship Management (CRM), Content Management Systems (CMS), Web Development, SQL/JAVA/C++/XML/.Net, Strategic and Device Planning.
• Business Analysis, Functional Analysis, Systems Analysis, Data Analysis, User Acceptance Testing, MS Dynamics Customer Relationship Management (CRM), Content Management Systems (CMS)
• Telecom, Retail, Banking, Hi- Tech, IT Consulting, Dynamics AX Financial, Power BI/ Tableau, SharePoint, My Order, MS Sales, Office Suite (outlook, PowerPoint, Excel, Visio, MS Project, OneNote), Teams /Skype for business, VSO/TFS/Jira/Confluence

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator

Responsibilities:

• Work with customer management, customer subject matter experts (SMEs) and or information technology personnel to complete Salesforce implementation tasks, as required.
• Created project charters to define the project scope, objectives, key stakeholders, requirements, key milestones, high level timelines and project risks
• Conducted project kick off meetings to ensure that all the project team members understand the project scope, key deliverables, timelines and next steps
• Created detail project plan using MS Project which included activities, estimates, resources assigned to these activities, milestones and current progress
• Tracked project performance to understand the status of the project, identified any risks associated to the project and defined their mitigation strategy
• Conducted weekly team meetings to discuss the status update for the work assigned to the allocated resources
• Created project status reports and shared the report with the team members and management
• Worked with my manager to create a dashboard to track the status for all the projects
• Managed all the requirements, defects and change requests in JIRA

Confidential

Technical Project Manager

Responsibilities:

• Helped with project management by creating project charter, SOW, MS Project plan, Visio timeline
• Conducted weekly status report meetings to identify issues/risks, mitigation steps, track the progress of the project
• Sent out project status report and meeting notes to track key milestone progress
• Conducted daily status meetings with technical team, conducted triage meetings to identify high priority bugs and assign them to the technical team members to get it resolved, shared ETA for resolution for all outstanding bugs with the business team members on regular basis
• Managed technical resources based offshore as well as onshore
• Worked with the technical team to get the following deliverables - FSD, Technical architecture, Code, Unit test, QA test plan, QA Testing and Bug logs, UAT test plan and UAT sign off
• Gathered business requirements and created user stories into the product backlog, managed product backlog, created sprint backlog, conducted sprint planning meetings, conducted sprint review meetings, conducted daily stand up meetings, conducted sprint retrospective meetings, removed impediments and reported regular project progress
• Created wireframes to communicate business requirements to the designers and technical resources
• Created e commerce strategies to improve ROI and drive sales through online channels

Confidential

Responsibilities:

• Managed multiple clients and multiple deliverables by prioritizing work
• Managed a team of UX designers, Business Analyst, Designers, Developers
• Created project plan using Microsoft Projects and used MS Office to create project charter, project scope document, power point presentation for the client
• Managed changes to the project plan, project scope, budget and timelines
• Reported project performance using burndown charts in form of project status reports and captured risks/mitigation
• Implemented agile project management practices and managed multiple projects using agile framework
• Conducted requirements gathering meetings to define user stories and worked with technical teams to translate them into functional specification document
• Worked with cross functional team members and created power point presentations to present the complex technical information clearly to all the cross functional team members and management
• Drove product & new feature development through every stage of SDLC
• Designed technical solutions by working with engineering and IT resources
• Managed project scope, schedule, resources and status updates to the management and team
• Created and managed the team roadmap for the technical deliverables for the multiple projects