SUMMARY

• 8+ years of extensive experience in Information Technology as Senior Software Engineer in Designing, Developing and testing Applications and components on Salesforce.com and Mainframe platforms.
• Certified as a Salesforce Administrator and Salesforce App Builder, Trained in Selenium WebDriver and Eclipse
• Experience working with salesforce.com sandboxes for development, analysis and testing on Salesforce Lightning, Service Cloud and Sales Cloud
• Proficient in conducting UAT and preparing UAT scenarios
• Proficient in preparing user guides in detail and training end business user.
• Experience in creating, Customizing and maintaining profiles, roles, sharing rules, sharing settings and permission sets to give users custom access of data in Salesforce org
• Experience in designing, creating and maintaining Workflow Rules, Validation Rules, Public Groups, Queues, Assignment Rules, Escalation Rules, Approvals, Email Templates on Salesforce platform
• Worked on the designing custom objects, custom fields, page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards.
• Good understanding of lightning framework and experience in developing Lightning Web Components
• Proficient in conducting UAT and training users, documenting and developing UAT scenarios, creating user guides for application adoption
• Extensively worked with Data loader and SOQL for data management in force.com platform and AppExchange for installing and customizing applications on Salesforce platform
• Extensive experience in reviewing and understanding of Business & functional requirements and writing detailed Test Plans, Test Strategy document, and Test Scripts along with Test Data Management and set - up
• Good knowledge of Software Development Life Cycle (SDLC) with good understanding of various phases like Requirements, Analysis/Design, Development and Testing (STLC)
• Proficient in Functional, System, Regression and Integration Testing on Salesforce CRM Platform with good exposure to Automation Testing.
• Experienced in Defect/Test management tools like HP ALM, Version One, JIRA and SharePoint
• Proficient in Design, Development and Testing of large and complex Mainframe commercial applications,
• Expert in executing SQL queries in order to validate data and cross-referring test results.
• Good knowledge of database concepts pertaining to IMS and DB2 development.
• Strong experience in analyzing Business Requirement, Functional Requirement Specifications and developing test cases
• Extensively worked on COBOL, JCL, IMS, DB2 and other technical areas related to mainframe.
• Good knowledge of JAVA development tool Eclipse &SAS Analytics

TECHNICAL SKILLS

Domain: Mortgage, Healthcare and Telecom

Business Processes: Claims Processing, Provider System Management, Billing and Payments

Enterprise Platforms: Salesforce.com

Test Automation Tools: HP-UFT/QTP, Selenium

Project Management Tools: HP-ALM, Version One, Quality Center, JIRA

Databases: MS SQL Server 2000, SQL Server 2008, DB2, IMS

Languages: SQL, COBOL, Basic JAVA

Operating Systems: MS-DOS, UNIX, Windows 95/98/2000/XP/7, AS400

Software/Tools: MS Office Package, TOAD, Rapid SQL,SQL navigator, Eclipse

Testing Procedures: Unit, Functional, System, Integration, Regression, Users Acceptance Testing (UAT), Traceability MatrixSDLC Methodology: Waterfall, Agile (Theoretical understanding)

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Participating in daily standup/status calls to plan tasks, informing the team if there are any blockers.
• Creating detailed, comprehensive and well-structured test plans and test scenarios for UAT testers.
• Conducting UAT testing, guiding users throughout the test period to answer any technical or functional queries about the application during the process
• Creating organizational change management plan and measures of success plan
• Creating training plan and user guides for various salesforce applications for training purposes
• Conducting user trainings by demoing all the application features and showing step by step detailed process to help them with the adoption of salesforce applications
• Creating users and maintaining their access for various applications for different purposes

Confidential, Iselin, NJ

Sr. Salesforce Quality Analyst

Responsibilities:

• Participating in grooming sessions with Dev team and business to capture and understand requirements.
• Participating in daily standup/status calls to plan tasks, informing scrum master if there are any blockers.
• Creating detailed, comprehensive and well-structured test plans and test cases. Prioritizing, planning and coordinating quality testing activities.
• Performing system integration, Regression and End to End testing for salesforce CRM projects and routine iterations for the salesforce platform.
• Performing functional testing on salesforce platform and Salesforce. com apps, updating tasks and following user stories on version one.
• Creating test cases based on client documentation, execute and report defects, daily test status as well as overall testing status.
• Performing various system admin tasks to set up user, giving profiles permissions and access. Managing list views, reports and dashboards. Performing functional testing on salesforce platform.
• Developing various Custom Objects, Tabs, Custom fields Validation rules on the objects and field values.
• Proficient in creating record-types, page-layouts and managing profiles for objects and field visibility and accessibility.
• Creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implementing pick lists, dependent pick lists lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Creating Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.

Team Member

Confidential

Responsibilities:

• Gathering information from testing teams and client for test data requirements, querying databases for DB2 tables to fetch data.
• Preparing JCLs to query different IMS databases and prepare extract files by running JCLs.
• Initializing, restoring databases, taking backups of databases and different segments on requirement basis.
• Loading/unloading various IMS segments and DB2 tables, verifying data at various process levels to make sure data has been setup correctly
• Supporting various testing teams during UAT/E2E/CIT for any data related issues.