SUMMARY

• 4+ years experience as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Assisted team to remove impediments by having an understanding the control and release processes
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Coached Product Owners in creation and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated sprint planning, retrospective and sprint demos
• Demonstrated ability to work actively in different phases of SDLC, Agile/Scrum in teams, fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively.
• Proficiency in Software Development Lifecycle, SCRUM Framework using Agile Methodology and Iterative Software Development Life Cycle Process
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Assisted maintaining product backlog, sprint backlog, writing PBI’s, sizing user stories, estimating the user stories. Managed open issues, removed impediments, worked with cross functional teams to improve software quality & test coverage on JIRA.
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Participating in Scrum - O-Scrum meetings twice in a week to discuss the cross team dependencies and find solutions by interacting with peer Scrum Masters
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Acted as a Project Manager when necessary
• Significant experience in reviewing Test Procedures and creating Test Cases, Test Scripts and Test plans for Manual Tests. Made sure the test ENVIRONMENT is available.
• Helped in doing Regression testing, and Functional testing for the feature developed.
• Experience in the management of User Request Change, Change Management, and handle User/Team Conflicts.
• Collaborated with Program Managers, Product Owners, Technical Leads, Subject Matter Experts, and Business Users to ensure agile business acceptance and applied technical skills and business knowledge to achieve sound results.
• Helped product owner in breaking down epics by performing horizontal and vertical slicing techniques.
• Worked closely with the QA team to conduct functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases, ensured adequate testing of software both before and after completion, and conducted UAT.

TECHNICAL SKILLS

Requirement Management: MS Office, JIRA, Confluence, Rally, HP ALM

Testing Tools: HP QC, HP ALM 11.5, SOAP UI, Postman, Cucumber, Selenium, Veracode, Fortify

Project Management Tools/Methodology: JIRA, Agile-Scrum, Waterfall, Kanban, XP, MS-Project

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio 2012

Languages: HTML, XML, MS-SQL, CSS, C#, ASP.Net, Core-Java

Database: MySQL version 2012, MS Access, DB2

Defect Tracking tools: JIRA, HP ALM, HP QC, TFS

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Ensured that goals, scope, and product domain are understood by everyone on the Scrum Team.
• Train new employees on internal software development life cycle, policies, procedure, and Agile/Scrum software development methodologies.
• Coached the Development Team in self-organization and cross-functionality.
• Organize and facilitate project team meetings and ensure that all updates and documentation and internal/external communication are completed.
• Track and communicate team capacity, velocity, progress and impediments to management and Product Owners.
• Monitor the team’s sprint backlogs and ensure visibility of each team’s daily burn down chart, status and priority.
• Facilitates organizational learning, change management, and process adoption of Agile via metrics, benefits realization, outcomes, and retrospective findings.
• Refined techniques for effective Product Backlog management.
• Removed impediments to the Development Team’s progress. Worked directly with contacts from all area’s (and levels) to resolve issues for the team.
• Facilitating all team meetings, including the Daily Stand-up / Scrum, Grooming Session, Sprint Planning, Sprint Review / Demo, and Sprint Retrospective.
• Developed and grow team of Agile Project Leaders through training, mentoring and coaching.
• Monitoring project/team performance through quantitative and qualitative measures of value, outcome, velocity, morale, and satisfaction.
• Implemented, and promoted Agile best practice standards including the use of boards and tools where appropriate.
• Escalating and/or resolving impediments to help the team be successful.

Environment: MS Excel/Word/, Java, JIRA, MS-VISIO, MS Office Suite, Mock up Screens, SOAP, Waterfall-SCRUM Hybrid Model, BitBucket, Sonarqube, Bamboo

Confidential

Scrum Master/Product Manager

Responsibilities:

• Conducted walkthrough with project stakeholders to verify the accuracy of the requirements.
• Conducted sprints as a scrum master, handled scrum planning meetings, daily standup meetings, sprint review meetings, and sprint backlog meetings.
• Worked with Global Wealth Management Associates and Account Managers to offer overall support and follow up.
• Conducted elicitation techniques like surveys/questionnaires, brainstorming, client interviewing and document analysis, Impact analysis and conducted JAD Sessions with various stakeholders.
• Was responsible for creating and reviewing process flows, business requirements, functional requirements, project schedules, documentation and test plans.
• Responsible for the overall quality, content and timeliness of business entity (counterparty) data used within Credit Risk (CRM), Market Risk (MRM) and Capital Market.
• Strong knowledge of finance concepts, including: NOI returns, cash flow returns, internal rate of return, debt yields, valuation methods and capital market.
• May perform case management operational activities during periods of peak workload or to support business continuity.
• Created various types of reports/sub-reports and cross tab reports with bar chart, pie chart and line-chart graph representation reports using Crystal Reports
• Used UDDI to identify and study relevant web services and web methods required for the application
• Documented sample requests, depicting the format of the calls to and from the web service
• Analyzed business requirements and created business rules for client side validations.
• Organized and facilitated sprint planning, user story writing sessions, reviews, retrospectives, demos
• Facilitated the process of orchestration by providing process flow diagram in order to automate the business process. Made sure that the new regulation is followed for the Traditional and Roth IRAs.
• Designed the Test Plan and Test Cases for the processes. Made sure that the ERISA act was followed.
• Acted as a gatekeeper for all the defects in the testing phase, logged and analyzed defects using HP-ALM
• Organized Triage calls to resolve conflicts as well as to work out defects identified in testing.
• Maintained artifacts such as Sprint burn down, Product burn down chart, and defect logs, which in turn assisted in velocity and capacity calculation for superior planning of upcoming sprints
• Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI).
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers

Environment: Scrum, MS Word, MS SharePoint, MS Excel, MS Visio, XML, HTML, HQL, UML, HP-ALM, SSIS, MS Power Point, SQL

Confidential

Scrum Master/Product Manager

Responsibilities:

• Assisted the project manager to create the project plan with all the project milestones, budget estimation, critical path analysis, work break down structure and resource allocation in accordance with the AML policies and procedures.
• Did the GAP Analysis for the existing ALM system in order to analyze the expected benchmark and to extract the productive outcome as required by the end user.
• Extensively involved in MDM to help the organization with strategic decision making and process improvements
• Work with key business leaders, stakeholder and project teams to integrate their applications into IAM solution
• Helped in identifying the potential weakness in the process and assisted the team in addressing the queries from the corresponding bank employees related to the money laundering issues by maintaining the data integrity within the reports generated.
• Ensured the proper record keeping after analyzing the collected data and maintained the case files of the suspicious transactions through the documentary proof.
• Stayed up with the money laundering, terrorist financing behaviors, issue, policies, regulations, criminal typologies, industry best practices and developing trends and assisted the AML team in conducting the proper investigation on money laundering alerts and any suspicious activities reported by generating Suspicious Transaction Report (STR) with the alliance with the Bank regulations in case of red-flag scenario.
• Assisted the User Interface team in designing the front-end system by gathering the requirements from the stake holders and preparing the wireframes and mockup screens.
• Work with the central Client Release Management team to develop staff training and deliver to regional staff to ensure knowledge of changes and support requirements
• Assisted the Product Owner to break down the Epics, prioritization of the product backlog, and estimation of efforts for generating successful potential shippable product increment.
• Conducted innovative retrospective techniques depending on the complexity of the system and extensively used JIRA for issue tracking, managing the project, tracking and managing the bugs.
• Experience working on different modules of Facets claims processing system.
• Drafted the test plan, test scenarios and test cases and extensively involved in various testing process like Smoke Testing, System Integration Testing (SIT), User Acceptance Testing (UAT).

Environment: Java, JIRA, MS-VISIO, HTML5, CSS3, Microsoft SQL Server 2012, HP-ALM, MS Office Suite 2010, Mock up Screens, XML, GitHub

Confidential, Austin

Software QA Analyst/Scrum Master

Responsibilities:

• Develop test plans and maintain them regularly, working with product owners, system analysts, developers
• Performed Cross browser testing.
• Created defects in RTC and tracked defect throughout the workflow.
• Hands-on test planning, test development, testing and defect submission
• 1+ years working in an Agile environment
• Identify E2E scenarios that exercise operational and business work flows and automate
• A basic knowledge of programming and web technologies (C#, ASP.Net, Java)
• A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
• A strong desire to learn and develop problem solving skills

Environment: RQM, RTC, Java, Soap UI, Internet Explorer/Chrome

Confidential, Austin

Software QA Analyst

Responsibilities:

• Worked with business analyst to help define Acceptance Criteria for User Stories.
• Perform manual testing, the scope of which will encompass all functionality of services to as a prequel to automation
• Knowledge of test methodology and tools, software testing standards, methods and conventions, build systems, and the product development cycle Executed Test plans and User Acceptance Tests.
• Created defects in RTC and tracked defect throughout the workflow.
• Provided support during deployment which included running smoke test on the production servers to validate user behavior.
• Scripting skills (selenium) and other programming language experience like Java/C#

Environment: RQM, RTC, Java, SQL, Water Fall, Soap UI, Internet Explorer/Chrome

Confidential

Software QA Analyst

Responsibilities:

• Worked with business analyst to help define Acceptance Criteria for User Stories.
• Created Test plans, test scenarios.
• Executed Test plans and User Acceptance Tests.
• Performed Cross browser testing.
• Created defects in JIRA and tracked defect throughout the workflow.
• Created and executed regression Test plans for deployment.
• Provided support during deployment which included running smoke test on the production servers to validate user behavior.

Environment: JIRA, Bugzilla, Water Fall, Internet Explorer/Chrome/Firefox