SUMMARY

• Innovative, Entrepreneurial, and Hands - on technology professional with extensive experience in organizing and leading major initiatives in cross-functional and distributed teams.
• I have been in the technology industry for the past 15+ years with a diverse background as a people manager, project, product, release, delivery, professional services implementation manager, scrum master, and an individual contributor.
• I have worked with multiple organizations across different business verticals such as CRM, SCM, E-commerce, ERP, PLM, Finance, Medical Devices, Health Insurance, Sales Compensation, Real Estate and Criminal Justice (Govt.)
• I have worked with different technology stacks - Java, PHP, Ruby on Rails, .NET based web applications, SAAS/PAAS applications, integration tools such as MuleSoft, Salesforce Platform, APIs, Mobile applications, and Identity and Access Management. I have worked with large organizations as well as startups.
• 15+ years of product lifecycle management experience including project/program management on complex enterprise projects
• 11+ years of experience in Agile methodologies - Scrum and Kanban
• 15+ years of experience working in various phases of SDLC from requirement gathering, design, development, QA, implementation, and maintenance
• 15+ years of experience in cross functional team management including onshore-offshore delivery management
• 10+ years of experience working on Salesforce platform, Salesforce CRM implementations, and custom Salesforce application development
• 1.5+ years of experience working in Identity and Access Management (logical and physical), and SSO implementations
• Experienced in business process analysis, capacity planning, and quality engineering/assurance
• Experience coaching development/qa/product teams on Agile/Scrum processes and conducting scrum ceremonies

TECHNICAL SKILLS

Project Management Tools/Skills: MS Project, SharePoint, Project & Portfolio Management, Ariba, Excel, PowerPoint, G Suite, Smartsheet, Vendor Management, Team Management, Client Management, QA Management, Offshore Management, Delivery Management, Waterfall, Agile, Procurement/Purchasing

Languages and DBs: Java, PL SQL, SQL, HTML, XML, CSS, Oracle, MySQL, DB2, Python

Configuration/Dev Tools: CVS, PVCS, VSS, ClearCase, Perforce, SVN, GIT, GitHub, Eclipse, Toad

Defect Tracking Tools: ClearQuest, Bugzilla, Merant Tracker, Jira, ALM, VersionOne, Confluence

QA/CI/Cloud Tools: Junit, Selenium, Appium, QTP, Loadrunner, TestLink, JMeter, Jenkins, Docker, Azure, AWS

Force.com: Apex, VisualForce, Apex DataLoader, Force.com Migration Tool, Lightning, Sales Cloud, Service Cloud

PROFESSIONAL EXPERIENCE

Technical Product/Project Manager

Confidential - Palo Alto

Environment: Google Suite, Jira, Single Page Application in Angular with Responsys, AWS EC2, Postgres, Python, Flask, API’s, Kong API Management Gateway, Nginx, CircleCI, Docker, Okta, Salesforce, Cloud Provider Pricing APIs, HighCharts, Balsamiq, Invision, Confluence

Responsibilities:

• Scoped high level requirements for the project and came up with a priority backlog
• Led requirements workshops with Product engineering and Sales, and documented detailed requirements in Jira
• Responsible for putting together an RFP, evaluating vendor proposals and vendor recommendation for Phase 1 of the project. Achieved significant cost saving by choosing an offshore model for development and qa.
• Drove UI/UX design by coming up with Balsamiq mockups, and working with the UI/UX designer on the wireframes and visual designs created in the Invision app.
• Worked with development, qa, and infrastructure team to influence the architecture, solution design, infrastructure setup and testing
• Worked with Sales Engineer, Product Engineering team for UAT testing and product rollout
• Conducted project kick-off, daily scrum calls, sprint planning, backlog grooming, status reporting, project tracking and resource allocation, and tracked risks and issues
• Setup project, dashboards and scrum/Kanban boards in Jira to track project Epics, User Stories, tasks and issues

Sr. Technical Project Manager

Confidential - Fremont

Environment: Confidential Guardian, Confidential Visitor Management, Confidential Sentry, Azure/Amazon cloud, Jira, MS Project, SmartSheet, PowerPoint, Excel, G Suite, Connectors, SSO, Physical Access Control Systems - Lenel, Genetec, Continental, CCURE

Responsibilities:

• Managed and led key initiative to standardize on a ready to run (RTR) configuration that can be used to kick start new customer implementations that utilize out of box functionalities. This resulted in reducing the time to implement by 33%
• Identified new upsell opportunities with clients for logical access management, role-based provisioning, and visitor kiosks. This resulted in additional licensing and professional services revenue
• Proactively identified project gaps at the start of the projects and translated them into user stories for product development teams. Led key gaps development for the property management vertical for the Guardian and Visitor Management solutions
• Took over and turned around a troubled project by partnering with the client and iteratively getting the configuration setup and development completed. Reduced project delays by 50%
• Standardized project templates for project kick-offs, status reporting, risks, project tracking and resource allocation
• Setup dashboards and scrum/kanban boards in Jira to track project tasks and issues

Sr. Technical Project Manager and Scrum Master

Confidential - Foster City

Environment: MS Project, SharePoint, Jira, Jira Structure, Confluence, Excel, PowerPoint, Ariba, ForgeRock, OIM, OAM, SailPoint, SUDO, UPM

Responsibilities:

• Established a product backlog and product roadmap for the ForgeRock SSO team for new product rollouts, support for existing solutions and vulnerability patching
• Established a Kanban process to manage application on-boarding and integration pipeline and schedule for integrating Confidential internal applications to the ForgeRock SSO platform
• Successfully oversaw the decommissioning of Oracle Access Manager by migrating all applications integrated with OAM to ForgeRock, resulting in licensing cost savings
• Successfully led the team to meet the ForgeRock application on-boarding goal set for FY18
• Established a product backlog and product roadmap for the UPM to SUDO migration, OIM to SailPoint migration, and for the Confidential China datacenter setup
• Established a Scrum process for the ForgeRock SSO team. Coached product managers and engineers on Scrum processes
• Established a release management process for ForgeRock SSO application on-boarding with standardized templates for change requests and production on-boarding run lists
• Effectively leveraged Jira to setup dashboards, scrum boards, Kanban board, and custom workflows for development effort and application on-boarding

Founder

Confidential - Dublin

Environment: Salesforce Platform, Apex, Visualforce, Lightning, Force.com Migration tool, Bitbucket, VersionOne, Balsamiq

Responsibilities:

• Developed a fully functional cloud-based Arrest and Booking solution on the Salesforce Lightning platform
• Bought together and motivated a diverse team of developers, product manager to work towards a common goal of building a new solution on the Salesforce platform
• Eliminated paper-based processes by automating manual processes such as DA charging, thereby increasing business productivity by 40%
• Enhanced business requirements and test case coverage by driving business use case discussions with the business teams and translating them into user stories and test cases
• Drove Jira adoption within organization with better visibility and reporting on user stories and tasks being worked on by various teams