AREAS OF EXPERTISE

• Complex troubleshooting abilities
• Great Client Service
• Technology savvy
• Escalated Problem Resolution
• Process Improvement
• Technical Project Management
• Organization
• Attention to detail
• Time Management
• Mechanically inclined
• Project Scope & Milestones
• Windows XP, Vista, 7, 8, 10
• PSA and RMM Tools
• Server 2003, 2008, 2012, 2016
• Microsoft Office & 365
• VMware, Hyper V
• Microsoft SharePoint
• Microsoft SQL
• Backup Solutions
• Linux
• Aruba
• SCSM 2016
• Microsoft Power BI

PROFESSIONAL EXPERIENCE

Confidential - Edison, NJ

Technical Project Manager

Responsibilities:

• Implement technical deployment within Epic requirements system wide within a highly matrixed organization for inpatient, ambulatory, and HOD environments spanning 3 major hospitals, and 100+ outpatient locations
• Managed the technical deployment process for 600+ clinical and non-clinical departments, Including 3 Emergency, and 3 Surgical Departments.
• Managed team of 20 resources for several sprints including but not limited to Inventory, Deployment, TDR, Go Live Support.
• Worked with key stake holders to develop project schedule, milestones, and define project scope.
• Monitored and controlled more than $7M in vendor equipment orders and resource costs.
• Worked with Vendors directly for procurement for equipment and project resource needs.
• Administer and implement internal team SharePoint sites with task ownership including: database build and maintenance, backend workflow, project plan/timeline, tasks, user access, and data quality assurance, data base analyzation, and automated reporting.
• Developed SOP and documentation for Inventory, deployment, TDR, integration activities, cutover tasks, and Go Live support.
• Provided Daily, Weekly, Monthly project reports and updates to project leadership and stakeholders.

Confidential - Chico, CA

Technical Project Manager

Responsibilities:

• Worked with vendor for the deployment for an Aruba / HPE enterprise wireless system. Systems included 2 VM and 3 physical controllers, 1 Airwave server, 745 AP’s, 1 outdoor AP.
• Led application resources with the help of Microsoft consultation, to a successful configuration and deployment of Microsoft System Center Service Manager (SCSM) 2016.
• Managed the deployment of a new Veaam backup install. Worked with internal server team and local vendor. Installed equipment included 1 HP Apollo 4200, HP MSL Tape library, HP Flex Fabric 5200 switch.
• Successfully lead internal network team for an F5 load balancer upgrade. Project included spooling up 1 physical and 2 virtual F5 LTM instances, configuration and testing, as well as planning and implementing 3 staged releases to reduce application downtime and allow for easier troubleshooting resulting in a smooth transition.

Confidential - Worcester, MA

Infrastructure Project Manager

Responsibilities:

• Implement technical deployment within Epic requirements system wide within a highly matrixed organization for inpatient, ambulatory, and HOD environments spanning 5 major hospitals, and 50+ outpatient locations
• Managed the technical deployment process for 1,200+ clinical and non-clinical departments, Including 5 Emergency, and 5 Surgical Departments.
• Managed team of 84 technicians for several sprints including but not limited to Inventory, Deployment, TDR, Go Live Support.
• Managed deployment of 3,000 plus new devices across the environment.
• Worked with key stake holders to develop project schedule, milestones, and define project scope.
• Monitored and controlled more than $30M in vendor equipment orders and resource costs.
• Worked with Vendors directly for procurement for equipment and project resource needs.
• Administer and implement internal team SharePoint sites with task ownership including: database build and maintenance, backend workflow, project plan/timeline, tasks, user access, and data quality assurance, data base analyzation, and automated reporting.
• Developed SOP and documentation for Inventory, deployment, TDR, integration activities, cutover tasks, and Go Live support.
• Provided Daily, Weekly, Monthly project reports and updates to project leadership and stakeholders.
• Partnered with additional work stream leaders to integrate Epic deployments with system wide modernization efforts such a but not limited to VMware Horizon implementation, Imprivata SSO, and a Cisco system wide Cisco network upgrade.

Confidential - Baltimore MD

Technical Project Manager

Responsibilities:

• Implement technical deployment within Epic requirements system wide within a highly matrixed organization for inpatient, ambulatory, and HOD environments spanning 4 hospitals including the flagship hospital, University of Maryland Medical Center, home of the world renowned Shock Trauma Center (total of approximately 400 sites/departments & 20,000 plus devices)
• Managed the technical deployment process for each individual department including: current state inventory and mapping, Epic future state recommendations, manager/executive approval, infrastructure, backend application build, hardware deployment, and technical dress rehearsal
• Managed team of sixty technicians. Assigned daily work objectives, responsible for time and reporting, managed interaction issues with client. Trained team on Epic application software and hardware.
• Met with department heads to design custom hardware solutions to meet both hospital environmental requirements and for Epic readiness requirement
• Managed deployment of 3,000 plus new devices across 4 hospitals.
• Created executive and core team dashboards on a weekly basis to consistently identify areas of strength and improvement as well as to maintain transparency in communications
• Facilitate weekly status meetings for executive leadership and operational core team members to discuss current status, upcoming milestones, issues, and risks
• Created and manage a multi-million-dollar budget including hardware procurement, deployment, forecasting, and staffing
• Administer and implement internal and external SharePoint sites with task ownership including: database build and maintenance, backend workflow, project plan/timeline, tasks, user access, and data quality assurance
• Partner with additional work stream leaders to integrate Epic deployment with sub-projects such as Barcode Medication Administration (BCMA), Document Management System (DMS), Cerner Bridge, and Microsoft Active Directory