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Project Manager Resume

Miami, UsA


I'm a Bilingual professional with more than ten years in Project Management and Systems Analysis. Extensive experience in Life Cycle of Systems Development (QA testing, analysis, designing and implementation of software), using a variety of software tools. I have a good knowledge in Banking, Accounting and Human Resources. Particular strength in applications related to customer service operations while meeting bottom line objectives in a fast-paced, high-tech environment.

  • Organizational and planning skills
  • Oral and written communications skills
  • Data Collection, analysis and management
  • Problem assessment and analysis
  • Attention to details
  • Critical thinking
  • Decision making
  • Delegation
  • Teamwork
  • Negotiation
  • Conflict management
  • Adaptability
  • Stress tolerance
  • Multitasking abilities

Technical skills:

Hardware:IBM 3090, IBM System 36/38, PDP-1134, B-20, B-25
Operating Systems:IBM MVS/SP/XA/ESA, OS/390, MVS, IBM OS/2, MS-DOS Windows 95, Windows XP
Interfaces:IBM TSO/ISPF
Programming Languages:COBOL, COBOL2, NATURAL, CICS, JCL, BASIC
Databases:IMS/DB, DB2, ADABAS
App. Development Techniques:Business Process Re-Engineering, Data Flow Diagrams, Flowcharting, Process Design, Structured Analysis, Structured Design, Project Development, Mercury Tools, ERWIN, BPWIN, RAD, JAD
Applications:MS Project, MS Excel, MS Word, MS Power Point, MS Publisher, MS-Outlook
Electronic Devices:Cash Register, Calculator, Fax/Copier machine, Barcode and document Scanner


Confidential.Oct2006 – Mar 2012
Quality Maintenance Tech. 1
Provide support and Analyze improvements to the store’s processes to reduce operations costs and provide better customer service; also, define marketing strategies to capture the Latin market to increase the sales

ConfidentialJan 2005 – Sep 2006
Business Analyst
Analysis and standardization of the sales process; to implement new IT platforms to Confidential

ConfidentialApril 1994 – Nov 2004
Softtek Florida Feb 2004 – Nov 2004
Project Manager
Analyzed, the programming Human Resources applications (Internal Project)

Confidential, Miami, USA Sep 2003 - Jan 2004
Project Manager
Analyze, QA/test and support Latin American and Caribbean Regional areas for a consolidated list of prices established in the Partner Operations area

Confidential Feb 2003 – Aug 2003
Project Manager
Define Operational Process and Requirements Analysis to the driver\'s process

Confidential,Fort Lauderdale, USA May 2000 - Oct 2002
Project Manager
Analyzed, maintained, QA testing and supported the Latin American and Caribbean Regional Collections System in the Cash Management area

Confidential, Jalisco, MX April 1997 - April 2000

Project Manager

Re-engineering for Corporate Billing System, participating on the entire life of the project from the Analysis to the Implementation (Analysis, Design, Programming, Unit testing, QA testing and implementation in Production environment)

Confidential, Mexico City, MX June 1996 - March 1997

Project Manager

Re-engineering for Cash Management area; QA testing Implementation of Centralization for Cash Management Operations; Analysis of the Cash Management System and Analysis of the Organizational Environment

Confidential, Mexico City, MX Jan 1996 - May 1996

Project Manager

Operational Analysis and Audit of the processes of Credit Applications. Design the new Corporate Accounting System. Operational Analysis of the Information Process Unit. Analysis of the Organizational Environment

Confidential, Mexico City, MX Oct 1995 - Dec 1995

Project Manager

Designed the non Accrual Borrowers and Bankruptcy System

ConfidentialX Aug 1995 - Sep 1995
Project Manager
Process Re-engineering for the Sugar Industry. Analysis and Design of the Credit System


Bachelor of Science in Industrial Engineering,

Bachelor of Science in Computer.

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