Client Portfolio Manager / Senior Delivery Manager Resume

SUMMARY

Over 15 years in Executive and Tactical Project Management, including strategic, portfolio and business development, with proven expertise in:
Program Management / Project Management
Project Management Office Consultant - PMO Development and Management
Portfolio Management Development and Execution
Strategic Planning and Execution
Product Development
Business Development
Software Research and Development Department Strategy, Startup, and Management
Business Process Analysis and Redesign
Organizational Change Management - Prosci (ADKAR)
Client Relationship Management
Project turnaround / Recovery /Transition
Quality Management - CMM, CMMI,TQM, OPM3, Six Sigma, SOX, Lean, OSHA10
Vendor Management - RFI / RFP / RFQ / Contracts
Training / curriculum design and delivery
Project Management Quality / Maturity Assessment
Seminar / Workshop Speaker
ERP System Implementations
SDLC:RUP, Waterfall, RAD, XP, JAD, Agile, SCRUM, Iterative, Prototype Delivery
Salesforce.com (SFDC)
ITIL Foundations - Service Now (SN)

PROFESSIONAL EXPERIENCE

Confidential

Client Portfolio Manager / Senior Delivery Manager

Responsibilities:

Client relationship was positively developed and maintained - expectations were met or exceeded
Consistency in client portfolio delivery was achieved
Projects met agreed upon IT Service objectives, scope, schedule, budget and quality metrics
Internal, external, offshore, nearshore and client resources are managed and aligned to do the right work at the right time for the right cost
Controls are in place for communication, changes, risks and issues
Contract changes and extensions were negotiated and implemented as expected
Delivery of quality IT services Grew high performance teams from 10 up to 60 on client projects, reduced client internal SME resource needs on projects, improved delivery operations for TEK resulting in cost reductions, consistent delivery mechanisms, maturity and increased client confidence through:
Interviewing, hiring, onboarding, and mentoring new resources either internal or consultants for clients
Delivery of training for new TEK resources
Development and delivery a client training program for new consultant resources
Development of a consultant performance program to ensure consultants met client and TEK performance expectations with mentoring or replacement guidelines
Completion and implementations of TEK internal process improvement projects - including Projects at Risk, Projects in recovery mitigation process, Lessons Learned process including governance and reporting, New Project Intake and Governance process with resource allocation parameters for sales
Rescuing failed or failing projects managed by others to ensure client retention and success

Confidential

Senior Program/Project Consultant

Responsibilities:

Definition and prioritization of the program and product lifecycles within the current strategy
Refinement and creation of program visibility with roadmaps and high level tactical milestones
Development and prioritization of organizational change requirements resulting from defined strategy
Development and implementation of program and project management practices and processes
Refinement of current program reporting process
Development and implementation of project lessons learned process
Mentoring of client staff to effectively run programs and projects
Management of third party vendor relationship and project execution
Development and implementation of the global training program for user readiness and adoption
Clients Included: Cascade Microtech, Inc., Bonneville Power Administration Transmission ADM

Confidential

Principal Consultant/Owner

Responsibilities:

Leadership Development, Training and Team Facilitation at all levels of an organization: Master, Mentor, Manager and Mate
Obtain maximum value for executive management through effective leadership with:
Strategic Plan development, analysis, modification and execution
Portfolio Management development, analysis, modification and execution
Project Management Office (PMO, EPMO, ITPMO) effectiveness, development and execution
Business and IT process effectiveness and redesign
Organizational Change Management planning and execution
Management and mentoring of client staff
Post Project Review (Lessons Learned)
Execution of Program and Project initiatives with expertise in:
Rescue, turnaround and/or recovery and transition of troubled projects
Proof of Concept and case development
Plan development
Return on Investment and Risk analysis
Prioritization of in-flight initiatives
Project gate review
Project infrastructure
Clients included: Bonneville Power Administration IT, Bonneville Power Administration Transmission, Project Management Institute

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