SUMMARY

• Solutions - oriented, trusted and detail-oriented PMO analyst with a background in Business analysis and Data analysis, adapt in project management and strategic planning while supporting multiple operations.
• Strategic solutions provider with outstanding project management and conflict management skills.
• Communicator, who bridges the gap between business and technology, with expertise in managing complex programs and multiple concurrent projects.
• Dedicated IT professional with 6+ years career experience delivering excellence in cross-functional team building and leadership.
• Superior communication, organizational, interpersonal and analytical skills.

TECHNICAL SKILLS

Hardware: PC based systems, MAC based systems

Software/Applications: MSO (Excel, Word, PowerPoint, Project, Visio, Outlook) SQL, VBA, JIRA, Workday, KeyedIN SharePoint, ServiceNow Administration, MRC, PRISM

Methodologies: Agile, Waterfall, RAD, JAD, SDLC

Testing Tools: HP Quality Center, Win Runner, Rational Suite, Utest

PROFESSIONAL EXPERIENCE

Confidential

PMO Analyst/Project Coordinator

Responsibilities:

• Assisted in the launch of new project initiative and instilling a PMO organization to the “NEXT” Program
• POC for all resource management related activities including on boarding to resource utilization
• Established controls and administered PPM tool and time tracking system - “Timewatch”
• Developed PMO governance materials, templates for risks and issues, set SDLC standards
• Liaison in establishing all AV installations between vendor and NJR
• Created and established cooperate communications for new Red Bank location
• Organized change management protocols for project “NEXT”
• Assisted in creation and signoff of SOWs and managed all content in SharePoint repository as administrator

Confidential

HR Procurement - Project Coordinator

Responsibilities:

• Immediate liaison between Product and Purchase; coordinating between GBTS and vendors
• Assisting in the launch of GEORGe application to efficiently track and execute all incoming SOWs
• Coordinator of all digital media groups and compliance groups
• Tracked and monitored all project related and product related purchases
• Managed all inventory data using MS Excel, vlookups and exporting data to appropriate tools/teams
• Presented weekly budget and financials to leadership on a weekly basis
• Ensured Product delivery to appropriate personnel, vendor - end client

Confidential

HR-PMO/Project Coordinator - Consultant

Responsibilities:

• Provided PMO support to the organization’s HR front; Acting as a liaison between multiple project work- streams for launches on a global platform
• Created scorecard including execution metrics to be reviewed on the weekly work stream leads meetings to track progress
• Wrote and published company wide HR news letter
• Ran SQL queries in domain specific language to manage data held in a relational database management system
• Facilitated monthly HREC meetings to executives to communicate HR portfolio progress
• Collaborated with team members across the globe to deliver cross functional excellence
• Managed and administered SharePoint depository to maintain all documentation in a secure manner
• Key point person for change management across the HR sector of the organization, including changes to project scope, documentation, project milestones/deliverables, dependencies, etc.
• Managed RAID log in company’s PRISM application to monitor Risk/Issues and communicated to appropriate project manager(s) or regional PMO lead(s)
• Liaised with stakeholders and project managers to acquire all WPE (Work Product Evidences) at a satisfactory level pertaining to each individual launch

Confidential

Procurement Project Coordinator/Project Manager

Responsibilities:

• Coordinated/managed large scale integrations projects between merging companies on a global platform
• Communicated with SMEs, 3rd party vendors and Project owners to obtain business sign offs from over 30+ countries
• Negotiating with product owners, assess and analyze terms and conditions
• Managed data transfer from the business to technical offshore team to be implemented on Workday cloud application in a timely manner
• Provided weekly status reports to PMO/updated dashboard in Workday and took ownership of delivering week-end deadlines
• Organized and controlled the SharePoint site to reflect accurate updates to the authorized project team(s)
• Ensured strategic direction was implemented by clearly defining schedule and project milestones

Confidential

Responsibilities:

• Coordinating liaison between PMO and Compliance
• Created and coordinated user access and user groups. Upload bank announcements, calendar, and meeting workspaces in a timely manner. Troubleshoot issues as appropriate
• Administrated and integrated accurate data content in MRC (Marketing Review Center)
• Collaborated with the other GBAM/GWIM departments, as necessary, to help ensure effective, efficient operations
• Organized monthly Project Phase Review meeting. Maintained meeting calendar and cadence for Project Reviews. Prepared agendas and collate materials including business case, financials, presentation, etc. Document, publish meeting notes and key action items for project teams. Archive approved documents ensuring appropriate signatures are complete
• Administered BofAML SharePoint site working alongside the Knowledge Management team - ensuring alignment to standards and quality
• Created process flows and procedures for multiple departments in GBAM & GWIM
• Prepared and distributed monthly Dashboard / Status Reports to Relationship Managers - including project status updates, financials and resource forecasting. Ensured the report is of highest quality by reviewing key data points with program & project managers
• Supported the implementation of improvement opportunities, including evaluating and implementing new processes, tools and technologies. Support all departmental benchmarking initiatives; analyzing data, identifying performance gaps and opportunities for improvement within BofAML
• Maintained Project Integration file structures and naming conventions in support of Document Management efforts. Monitored activity funding levels and identify when additional funding will be required for multiple projects
• Tracked metrics to measure success, gauge progress, and drive business decisions
• Managed and facilitate vendor diligence initiative timelines and activities
• Testing and assessment of all social media handles in accordance with compliance

Confidential

PMO/PPM Administrator- Consultant

Responsibilities:

• Administrated and utilized PPM tool (KeyedIN)
• Identified/tracked open issues to closure
• Identified/tracked risks to closure
• Managed issue/risk escalation process
• Performed process analysis work on projects designed to improve quality, reduce errors and design new business processes
• Implemented ongoing product/project metrics
• Strong analytical skills, with proven ability to work under pressure
• Willingness to take ownership and accountability to execute and deliver goals; strong commitment to high quality standards
• Generated monthly and ad-hoc utility reports and impact statements for executive officers and directors
• Provided guidance to leadership team on selecting the right projects and meet business benefit needs, resulting in a 97% increase in project delivery
• Oversaw financial controls and systems focusing on monitoring, recording and forecasting/budgeting of project expenses.
• Assisted Project/Program Champion to document, standardize and validate business workflows
• Performed responsibilities of developing/maintaining existing departmental policies and procedures of the organization
• Created, administered and organized PMO SharePoint depository site
• Ability to manage rapidly and frequently changing priorities
• Administered ServiceNow to manage all requests and incidents involving KeyedIN (PPM Tool)
• Managed 140+ global resources, monitoring BAU and project time allocation
• Acted as a reference point for governance and PMO queries/information and an advocate for best practices in project management
• Fostered collaborative and mutually supportive relationships with regional leaders and Line of Business organizations in order to understand and support services offerings, share best practices and lessons learned, provide feedback on service delivery quality
• Maintained processes to ensure project management documentation, reports and plans are relevant, accurate and complete
• Tracked and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects
• Assisted with establishing a program-level stakeholder management plan and implementation of the communication structure
• Provided assistance to maintain and update the project management framework and disciplines necessary to support a PMO

Confidential

Business Analyst - Consultant

Responsibilities:

• Analyzed high-level requirement to determine the Feasibility of the proposed change
• Created Project Charter to clearly define the scope, objectives and the stakeholders of the project
• Managed Project Scope, Project Schedule, Project Deadlines and Resource Allocation throughout the Project Lifecycle
• Read regulatory stands, wrote compliance reports and submitted permit applications.
• Coordinated with field workers to ensure equipment utilized and methods employed comported with permits
• Resolve compliance issues by analyzing facts and circumstances of potential personal investment violations, drafting and distributing employee trade pre-clearance violation memorandums, discussing violations with employees and escalate to management when appropriate for Global Asset Management, Investment Bank and Wealth Management divisions
• Organized and lead meetings with client and the development team to define and document the business requirements as well as functional requirements
• Performed extensive analysis on system's 'As is' and 'To be' status to build the Requirement Specification
• Authored BRD (Business Requirement Document) for various reports and reviewed with respective stakeholders for approval
• Utilized SQL server’s reporting services; SSRS and SSIS; to support reporting requirements
• Used Data warehousing for Data Profiling to examine the data available in an existing database
• Responsible for understanding the design and structure of different databases and writing ad-hoc SQL queries for data mining using different data mining tools
• Prepared Use Cases, Work Flow Diagrams, Wire frames and Swim Lane Diagrams using UML techniques and MS Visio
• Gathered functional requirements and documented them as FRD (Functional Requirement Document) for product engineering team
• Implemented the use of Social Media on a global level in compliance with the organization’s Regulations
• Cooperated with FINRA and Regulators to monitor the organization’s U.S Municipal Securities Rulemaking Board
• Worked with the Quality Management team to ensure that requirements documentation were understood and can be translated into test plans and test scripts
• Participated in User Acceptance Testing (UAT); Conducted presentations and provided support for Business users to get familiarized with the applications
• Conducted daily triage meetings to identify and resolve critical testing defects as well as participated in code reviews
• Conducted weekly Change Request meetings and addressed scope changes through the change management process
• Reported the project status including issues, possible business impacts and risks to senior management
• Dealt with Distribution Technology, Operational Data Store, Compensation Projects and Web Services.
• Developed a long-range vision of how IT will support the business compensation needs
• Consulted with senior management to identify and advance strategies for technology to advance business goals