SUMMARY

• Highly - motivated, self-directed Senior Program Manager with over 20 years’ experience delivering mission-critical business solutions for a variety of business environments - both domestic/global.
• Specializing in identification and delivery of achievable Business Process/Change Management initiatives by aligning groups and organizations with Strategy, optimizing the alignment of People, Processes and Technology
• Sales and Account management for Software and Professional Services
• Adept at building consensus / success alliances with Senior Leadership, Functional / Line Management and all levels of Staff within domestic and global organizations to deliver strategic goals and objectives.
• Thrives in diverse, fast-paced, dynamic environments; enjoys working cross-functionally while championing a “life-cycle” approach to address critical business problems and the change management impacts, elevating organizational focus on quality of customer experience against industry best practice and technology innovation.
• Engages a variety of Business Transformation methodologies, including LEAN Six Sigma Black Belt program management, TQM, 8 Omega, SCRUM and PMI Project Management
• Excellence in SDLC and Release Management using Agile/SCRUM methodologies, ITIL Service & Support / IT Governance & Compliance, Risk, Compliance and Change / Program Management
• End-to-end project Implementation / Integration responsibilities for clients, vendors and suppliers, including ERP / third-party financial, HR Systems, Payroll, General Ledger/A/P and A/R, Capital budgeting, forecasting and reconciliation.
• Cloud Solution - Application Management/Implementation/Support - Systems’ Administration / Database Management / Configuration / Reporting / BI (Dashboard / Analytics)
• SDLC methodologies, including SAP ASAP, RAD, Waterfall and Agile
• Development/Management of IT Programs for Tiers 1 - 3 Support
• IT Release Management
• Security & Compliance Programs: program development, delivery, training, ongoing management - internal stakeholders, IT, customers and audit management - internal and external (IT, internal auditors and/or 3rd-party auditors).
• GDPR
• HR Systems’ implementation, management and administration for several HRIS systems, including SAP (v4.6c & 4.7) HR (PA/PD/Org/CATS/ESS/MSS/Portal/Benefits/Compensation) as well as Oracle and Lawson HRIS and interface to such systems as ADP, KRONOS and other third-party HR solutions.
• Implementation/Program Management and Delivery for a variety of externally / internally developed solutions to support functions for Payroll (ADP/Ceridian), Benefits (Oracle/SAP), Performance Management (Oracle/SAP/Success Factors plus internally developed), Succession Planning, Compensation and Recruiting
• End-to-end project Implementation / Integration responsibilities for clients, vendors and suppliers, including ERP (Oracle, SAP) / third-party financial (Great Plains plus Cloud proprietary solutions), HR Systems, Payroll, General Ledger/A/P and A/R, Capital budgeting, forecasting and reconciliation.
• Specializing in identification and delivery of achievable Business Process/Change Management initiatives by aligning groups and organizations with Strategy, optimizing the alignment of People, Processes and Technology.
• FileNet / Documentum Content Management
• SAP MM, SAP BASIS, SAP MD, SC and FI/CO
• Prior Development experience with HTML, XML, .NET, Office 365, SQL, SharePoint, AWS, InfoPath, Outlook/Exchange Forms, Remedy as well as cloud-based software and management of development and analytics' teams.
• Mobile Apps, Cloud, XML Forms, Microsoft SQL/Access as well as working within an IT environment supporting NT, UNIX, IIS
• Salesforce, MS Dynamics, Concur
• Solutioning - Initial Concept, ROI, RFP, Yellow Pad, Design, Development, Configuration, Delivery, QA, Deployment & Stabilization, Capital Project Approval
• Requirements analysis and specifications, data flow diagrams, process flow diagrams, process management/improvement, UML diagrams, data modeling, test plans and other supporting documentation
• Program Management / Account Management / System Implementation and Configuration + Ongoing Solution delivery for JAVA-based SaaS Cloud solution

PROFESSIONAL EXPERIENCE

Confidential, Redmond WA

Sr Consultant

Responsibilities:

• Onboarding / training of new consultants.
• Program Management: defining processes, procedures, training and testing standards.
• Business Intelligence: defining, building and delivery of business analytics / reporting

Confidential, Seattle WA

Manager, Global Transformation

Responsibilities:

• Program Management oversight of end-to-end system implementation for CRM/ATS, including sourcing, selection, contracting, requirements, process optimization, integration, testing, change management and delivery of new global Applicant Tracking System.
• Project oversight for all internal / extended teams, including working with third-party vendors and consulting resources from parent company -- Executives, Steering Committee, IT, Procurement, Digital Marketing/Branding, Change Management, Communications, Legal, Data Privacy and Security.
• Integration and program oversight and delivery from current Oracle HRIS/Finance to SAP HRIS/Finance.
• GDPR Team Lead for ATS requirements, including scoping, requirements, vendor capability assessment and alignment with systems’ roadmap through to configuration, testing and delivery.

Confidential, Redmond WA

Program Manager

Responsibilities:

• Management of both State / Federal Screening Programs as they relate to customers consuming services for O365 Cloud (O365, Azure, CRM).
• Program development, coordination and oversight of MS O365 internal supporting Customer Experience, Migrations, Infrastructure, On-Boarding teams for logical / physical access, compliance and governance.

Confidential, Seattle WA

Program Manager

Responsibilities:

• Merger/Acquisition: conversion program design for enterprise HR conversion - US/Canada - multi-state/regional data migration for Teavana employee population of 5,000 into Starbucks’ SAP HRIS, with impacts analysis, risk analysis, mitigation for all employee programs, policies, procedures, processes and primary / ancillary HR systems (SBUX internal/Teavana external HRIS and vendor/third-party solutions.
• Solutions Architecture, Requirements / Gap Analysis / Risk Management and Change Management

Confidential, Bothell WA

Professional Services Sales Manager

Responsibilities:

• Developed & Delivered development program for Services’ consultants and LEAN Six Sigma to Confidential Enterprise for all levels.
• Six Sigma Process Optimization Program: oversee continuous improvement program working with Sales and Services senior leadership for strategic selling program focused on improving customer engagement, adoption and solutions’ delivery.
• SAP Solutioning: manage scoping /discovery /proposal process to align Confidential product platform with SAP customer solution requirements, collaborating with Sales, Pre-Sales, Product, Services and other teams to win large enterprise new accounts.
• Sales life cycle management for Professional Services in support of Confidential key product platforms.
• Developed optimized selling process working cross-functionally with Sales, Pre-Sales, Services, Product Management and Engineering for scoping, assessment, solutioning and proposal for internal and partner consulting engagements.
• Salesforce SME, helping to define and deploy process improvements, customizations, reporting, view and dashboards as well as representing Services for upgrades / releases.