IT Governance Lead / Project Manager Resume

SUMMARY

Accomplished, versatile, and certified project and IT manager, with over 18 years’ professional experience in retail, manufacturing, insurance, .Com, telephony, and health care industries
Self - starter and problem-solver, who has managed applications, infrastructure, warehousing, and other projects, of various sizes and complexities, using Waterfall, Agile, and Scrum methodologies
Project and portfolio management
Process development and improvement
IT management
Requirements gathering and business analysis
IT governance
Technical writing and editing

PROFESSIONAL EXPERIENCE

Confidential

IT Governance Lead / Project Manager

Responsibilities:

Responsible for implementing and maintaining repeatable processes to support decisions that ensure alignment of IT investments with GDIT’s strategic goals and objectives. I work with GDIT IT and business personnel, up-to and including directors and vice presidents, in multiple forums, such as the following boards and committees, which I chartered and facilitate
Business Solutions Advisory Board (BSAB), which evaluates proposed business solutions impacting multiple GDIT business units and stakeholders, and ensures collaboration across business units to achieve agreement on the need for major functional changes to the business environment.
IT Request Steering Committee (IRSC), which serves as the gatekeeper for IT project requests by reviewing and approving these requests, depending on criteria such as priority and resource/budget availability
Received "Peer Performance Award" in February 2019 for coordinating and executing a collaborative effort to update GDIT's Project and Architecture Lifecycle Process documentation
Responsible for providing ITIL 4 Foundation Certification Training to GDIT employees (primarily), CIO Services interns, and selected non-GDIT personnel
Received "Hero Award" in August 2019 for coordinating and executing ITIL 4 Foundation Certification Training Class focused on CIO Services' summer interns
Before being promoted to IT Governance Lead in May 2018, I served as IT Project Manager, for which I:
Managed ~$3 million project that improved connectivity for internal users to financial service applications
Managed project portfolio and requests, from submission, assessment and assignment, through completion
Documented and maintained procedures and templates for GDIT’s Project Management Organization (PMO)

Confidential, Hudson, OH

Project Manager

Responsibilities:

Drove IT segment of ~$1.1-million, ~8,000-hour project to implement Buy Online Pickup in Store at Jo-Ann
Facilitated collaboration between IBM Sterling (Order Management System vendor), Expicient (Integration Partner), Lyons (User Experience vendor), and Jo-Ann personnel, to ensure expectations were managed, “road blocks” were removed, and issues were raised and addressed in a timely manner
Initiated change management procedure to address potential Expicient cost overruns, and drove the start of QA and IT Security activities, so that project would remain on schedule and under budget
Managed project to apply vendor-supplied support and enhancement packs to select components of SAP’s Enterprise Resource Planning (ERP) software, including SAP Business Warehouse (BW), Store Portal, ERP Central “Core” Component (ECC) and Process Integration (PI)
Engaged business and IT personnel from throughout Corporate to assist with installation and testing activities
Created and managed MS Project schedule; tracked and reported testing metrics and status; ensured issues were documented, managed, and resolved; and engaged management to ensure that testing met business expectations

Confidential

Project Manager

Responsibilities:

Managed ~3,000-hour pilot project to present Progressive agents with Retail Package tailored to vehicle type (e.g., “Chrome Lovers Package” for motorcycle), based on such factors as vehicle age, value, and usage
Goal was to roll out to five states on 3/20/13 and to five additional states on 5/1/13. Result was that team rolled out to all ten promised states on 3/20/13 and to five additional states on 5/1/13.
Managed ~3,700-hour project to re-engineer Internet Information Server (IIS) web log collection process for Direct and Agency. Web servers feeding process were sometimes unavailable, requiring manual intervention to restore data needed to diagnose customer issues & monitor performance, during which time data could be lost.
Result was that project team successfully created stable process to collect IIS logs from customer-serving web servers several times per day, as opposed to once per day in batch process.
Managed additional online Acquisitions projects to enhance consumers’ purchasing experiences and increase effectiveness of online advertising

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