SUMMARY

• Efficient, closure - driven, quality-driven professional who performs well under pressure with meticulous attention to detail and personable demeanor, who is alert for opportunities to improve efficiency and quality, who is passionate about learning and enjoys mentoring others.
• Excellent analytical and problem-solving skills. Strong software development experience with full software development life cycle (SDLC) including requirements analysis, design, development, testing, verification, validation, defect resolution, and training of software.
• Experienced SDLC from multiple organizations (Engineering, Development, and Formal Test). Extensive hands-on experience developing and testing complex algorithms and real-time systems, including several years successfully leading teams through all phases of SDLC.
• Technical training experience, including remote training via webinar and field training.

TECHNICAL SKILLS

Microsoft Skills: FIM 2010 R2, Word, Excel, Outlook, Power Point, Publisher, Projects

Confidential Skills: Privileged Access Manager (PAM)

Operating Systems: Unix, Linux, Solaris, MVS, DOS, Windows

Languages: C, C++, C#, XML, HTML, ASP, CSS, SQL, NetLinx (C-derivative)

Design Methodologies: Structured Design, Object Oriented Design

Development Methodologies: Waterfall, Agile

Relational Databases: MS SQL Server, Oracle, Sybase, IBM DB2, Empress, MS Access

Development Tools: Visual Studio, SVN, ClearQuest, ClearCase, DOORS, System Arch

Other: Active Directory, LDAP

PROFESSIONAL EXPERIENCE

Confidential

Credentialing Specialist

Responsibilities:

• Configured Confidential PAM application for large new client predominantly alone due to minimal staffing. Trained colleague to work specific tasks periodically to help keep schedule. Self-managed scheduled tasks and open issues when project manager was pulled to work other critical tasks.
• Provided sole operational support for Confidential Secure Cloud application for several months, including resolving all tickets and sustaining health of operational environment involving 29 servers. Implemented monitoring of servers to issue e-mail alerts for process issues. Wrote several detailed development and operational technical documents. Enhanced user guides written by predecessor.
• Took over as project manager for transition of complex existing application from legacy team to new team during corporate realignment and successfully led to completion by deadline. Coordinated, attended, recorded 10 weeks of technical training for application and ensured new team was prepared to take over development and operational support. Wrote multiple detailed technical documents to support new team.
• Assisted team supporting large client becoming inundated with tickets. Resolved 200+ Active Directory tickets in 3 months and simultaneously developed project plan for future enhancements for client.
• Performed daily environment health checks and error resolution for FIM application, including 8 sync servers and multiple portals (e.g., verified servers on-line, processes running, URLs accessible); fixed sync errors; resolved tickets; documented trouble-shooting guides; created/executed FIM search scopes to proactively check for issues that could lead to sync errors and resolved issues before they impacted client; addressed ad hoc client requests; identified portal enhancements to prevent sync errors downstream (e.g., AD constraint violation); provided on-call support.
• Performed multiple installations of FIM Synchronization Service to support new development; documented detailed installation procedures, including Disaster Recovery Plan.
• Coded PowerShell scripts to generate and e-mail periodic (e.g., daily, weekly) user-requested FIM reports.

Confidential

Software Engineer

Responsibilities:

• Designed, developed, and tested configuration of AOC FIM Portal, including home page, navigation bar, custom resources, custom XML forms (including complex attribute types), and background theme via CSS. Self-taught PowerShell to integrate automated account creation into workflow development during user provisioning. Thoroughly documented final product in operator, developer, and installation guides.
• While colleague was on 2-week vacation, took over critical tasks to prevent schedule impact. Self-taught portions of the FIM Synchronization Engine to investigate issues with automated e-mails not being issued during user provisioning and successfully resolved via modifications to FIM Synchronization Engine.
• Wrote detailed installation procedure to install AOC “Identity Store” server. Installed in development environment to refine installation steps, and then successfully performed install in formal test environment.

Confidential

Sales Engineer

Responsibilities:

• Programmed control processors in NetLinx (C-derivative) and touch panels to control audio/video equipment to demonstrate product line to end user or partner. Delivered customized webinars.
• Conducted large road shows consisting of 70+ devices. Installed equipment at remote site, and then provided formal technical presentation and demonstration to groups of up to 30+ individuals. Identified product defects in the field and submitted to Product Management for product enhancement.

Confidential

Software Engineer / Tester / Technical Leader

Responsibilities:

• Assembled/led a team of chief engineers and chief architects to define a solid architecture for complex C++/Java software component in four months, reversing two years of failed attempts by two predecessors.
• As test director and lead verification engineer for C#/Java application, while simultaneously acting as team’s chief engineer and despite aggressive schedule, successfully led team through two phases of high quality test integration on schedule, making it the only team to complete on schedule.
• Designed/programmed Phase 1 and Phase 2 of C++ application and led team to successful completion.
• Led three software teams across two sites through successful completion of C software design upgrades under tight schedule. On short notice and under restricted schedule, trained and then led software developers across two sites in software upgrade. First upgrade delivered 3+ months early; second upgrade delivered on schedule and encountered zero problems in operations.
• Planned and led risk mitigation activity to thoroughly test upgrade of complex C software having a history of instability. Activity completed on schedule and uncovered 20 discrepancies not previously detected. Corrected critical discrepancies prior to delivery, resulting in a stable product and increased customer confidence and satisfaction.
• Quickly learned and redesigned complex, critical, highly visible, unstable C software. Executed 100+ test scenarios, resulting in stable product and increased customer confidence and satisfaction.