SUMMARY

• Servant leader with 14+ years of professional experience in Information Technology & Systems environments in the healthcare, financial & mortgage industries
• Positive change agent who views challenges as opportunities, continually works to become a trusted advisor & build quality based relationships
• Team Builder who possesses strong emotional intelligence, interpersonal & communication skills
• Innovator who thrives in fluid, fast - paced environments & possesses highly developed relationship management, conflict resolution & problem solving skills

TECHNICAL SKILLS

• ServiceNow | Atlassian Suite | MS Office Suite: PowerPoint, Excel, Word, Project, Outlook, Visio, Teams, SharePoint, Team Foundation Server (TFS), Virtual Studio Team Services (VSTS) |
• VersionOne | Rational Team Concert (RTC) | ClearQuest | Ariba | Innotas | MicroStrategy | Planview | Clarity | WordPress | Slack | WorkDay | Objective - C | Swift |
• Model-View-Controller | Git & GitHub | BuildFire | Framework 7 | jQuery Mobile | Alloy MVC | Appcelerator | Xamarin | Mag+

PROFESSIONAL EXPERIENCE

Confidential

Agile Program Manager

Responsibilities:

• Effort consisted of documenting the following: Current State, Legacy Systems, Business & Technical Processes & Workflows + associated data.
• Created & designed the roadmap, strategy & mission statement for migrating the U.S & 118 global Confidential member firms onto the cloud based ServiceNow platform
• Responsible for the following: Scope, Schedule, Financials, Resources, Reporting (Daily/Weekly to C-Level), Strategic Alignment, Quality Assurance, Communication Plan (Program & projects) & Continuous Improvement
• Successfully orchestrated the implementation & configuration of the ServiceNow platform for the U.S Member Firm & 40+ Confidential global member firms located in various regions of the world
• Successfully implemented & configured a ServiceNow instance with the Localization-Internationalization Hebrew Language Plug-in activated. This plug-in consisted of unique right to left justifications & other changes to various forms, fields, views etc. Each of the language plug-ins translated the applicable instance into each respective member firms native language & adhered to all federal & local compliance & regulatory requirements
• Led requirements gathering & strategy workshops for SecOps & GRC implementations focused on linking & synchronizing security & IT via utilization of a healthy & robust CMDB to maximize effectiveness & response times

Confidential

Principal Consultant | Sr. Scrum Master

Responsibilities:

• Led 4 co-located iOS development teams through strategic realignments + standardization of a streamlined & optimized delivery process dealing with Spatial Reasoning & iOS design guidelines that increased speed to market by 20%
• Directed requirements gathering workshops focused on analyzing current state of business processes, workflows & data while ultimately working to re-engineer their mobile strategies
• Designed & implemented best practice Change & Risk management processes & documentation based off Reactive Design techniques
• Led 4-6 business & technical teams through the design, creation & implementation phases for Mobile Apps (Native & Web) on the iOS & Android platforms that specialized in: Java, JavaScript, Python, .NET, Objective-C, C & Swift

Confidential - Pittsburgh, PA

Sr. Consultant | Sr. Agile Program Manager

Responsibilities:

• Managed multiple health insurance programs in the billing & enrollment portfolio while serving as the primary point liaison between vendors, clients, technical teams & executive leadership
• Defined & implemented new operational governance model for the Billing & Enrollment portfolio, programs & projects that resulted in the successful design & implementation of a new mobile Billing & Enrollment platform + multiple Web based supporting enterprise & database software apps
• Coordinated operational aspects of Billing & Enrollment portfolio & programs including creation of vision statement & road map, establishing & maintained annual budgets, managed & resolved risks & issues critical to the portfolio’s success

Confidential - Franklin, TN

Sr. Project Manager

Responsibilities:

• Led multiple compliance & security related projects in the mortgage industry consisting of user & web interfaces, mobile applications (Native & Web), electronic data interchanges & digital compliance associated with mortgage lending best practices
• Provided coaching & mentoring of best practice agile processes, principles & values to multiple technical & business teams while building collaborative relationships with all key stakeholders
• Successfully created & implemented change & risk management processes relative to agile & PMO best practices for agile delivery

Confidential - Nashville, TN

Sr. Consultant | Sr. Scrum Master

Responsibilities:

• Successfully led multiple concurrent projects focused on the design, implementation & enhancement of various interactive Native, Hybrid & Web based mobile applications using Objective-C, Swift, iOS SDK, Java, Kotlin, C/C++ with NDK, Adobe PhoneGap (HTML, CSS & JavaScript) + .NET
• Proactively addressed & resolved conflicts to ensure the team’s efficiency, productivity & quality was maximized by establishing a transparent & collaborative environment
• Successfully managed complex interdependencies, issues, risks, changes & communications while promoting & driving cross-team integration for a unified approach to successful delivery of business value