SUMMARY

• Software professional having 12+ years of IT industry experience as a Programmer Analyst and Scrum Master
• An organized, creative and innovative Agile Coach/Scrum Master with intense experience with strong leadership and problem analysis skills proven in high - pressure environments (Finance, Insurance/Banking Projects).
• Experience in application upgrade and “big-budget” implementation projects that ranged from $1-10 million.
• Detail-oriented with the ability to adapt and learn quickly while demonstrating strong organizational skills.
• Worked as a scrum master and Mentored and helped other Scrum Masters to excel in their projects.
• Exceptional hands-on senior level project management skills with talent for establishing and communicating vision, motivating and empowering teams to achieve remarkable sustainable results.
• Expertise in Stages of Team Formation: Forming, Storming, Norming, and Performing model of group development.
• Ensured that the sprint was safeguarded from potential scope change caused by product owner removing or adding a pbi mid sprint. Adding or eliminating a pbi in the middle of production creates a positive/negative spike in burndown chart, which could potentially harm the team’s performance.
• Demonstrated conflict resolution techniques when faced with disagreements between team and followed up to ensure all members were heard and satisfied so issues weren’t repeated.
• Prepared and directed the team on what pertinent details were needed to guarantee stories met the DOD and DOR before being pulled into sprint or presented in demo.
• Expertise in transformation and transitioning teams from waterfall to agile methodologies.
• Sensational ability to guide Agile/Scrum projects, develop solutions/services that meet and exceed client expectations.
• Ran an admixture of Scrum, and Kanban modalities which are often augmented by Jira administration, training teams, product owners, and other scrum masters on Agile best practices.
• Proficiently guided teams of all maturity levels through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Advised product owner on how to create, manage, refine, and prioritize backlog items using story-mapping and opportunity canvas.
• Took direct responsibility for success in regulatory compliance outcomes of the BSA/Anti-Money Laundering Program, fraud, leveraging in-depth regulatory knowledge, craft, and experience.
• Well versed in mediating the general diversity of goals/expectations between the development team (high technical quality) and the product owner (more features).
• Empowered the team to be confident in making hard decisions when put under pressure or faced with a dilemma on who can write user stories, should spike or bug be story-pointed or not, or the difference between a bug and a defect.
• Created reports in JIRA, Rally, easyBI and Tableau based on business needs and previous sprint results in order to improve team.
• Acted as JIRA and Confluence administrator in multiple projects.
• Having extensive knowledge of Agile SAFe Framework, Kanban, TDD, XP frameworks.

TECHNICAL SKILLS

• Agile (Scrum, XP, Lean, SAFe, Kanban) and Waterfall, MS Office Suite (MS Project, MS Visio, Excel, etc.), Office 365, MS SQL server, MS Access, RDBMS, DB2, JIRA, Confluence, Agile Central (Rally), TFS and VersionOne, HP QC, Eclipse, Java/J2EE, Oracle, Sprint, Hibernate, Struts, SharePoint, Clarity, Salesforce, Dynatrace, MS Project, Chrome River, AWS

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Hoffman Estates IL

Responsibilities:

• Performed as a Scrum Master for 4 simultaneous teams with each of (10-15) team members.
• Expertly guided teams through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Conducted sprint refinement and planning sessions.
• Provided Agile Training and developed supplemental processes to aid the improvement of sprint velocity.
• Collaborated and ensured stakeholders representation on cross-functional business opportunities.
• Facilitate 3-week sprint cycles and coached the development team in use of incremental delivery methodology to automate the testing and to provide continuous delivery.
• Taught the team to collaborate with other scrum teams following the Scrum framework.
• Worked with the Scrum team to identify the bottlenecks and to remove the impediments and increase the velocity of product delivery.
• Increased sprint velocity by 20% to 40% by implementing concrete definitions of done for each sprint cycle.
• Helped assure the team follows the Scrum and Scaled Agile Framework processes.
• Made sure that sprint participants understood their roles and assignments.
• Coached and established 4 new Scrum teams.
• Proficiently guided teams of all maturity levels through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Used different techniques, and found new games each sprint to make every retrospective unique and interesting
• Tracked burndowns/burnups throughout the sprint and release.
• Facilitated planning poker to estimate story sizes, helped product owner and development team with frequent backlog refinement sessions and protected sprints from scope creep.
• Advised product owner on how to create, manage, refine and prioritize backlog items using story-mapping and opportunity canvas.
• Used normalized estimating to help the program estimate larger features and epics.
• Facilitated preparation/readiness for release planning and inspect and adapt ceremonies.
• Removed impediments affecting the teams.
• Coached the product owners in understanding and practicing agility.
• Coordinated all phases of the project life-cycle, including requirements gathering and analysis, budgeting and planning, design, development, testing, and implementation.
• Responsible for handling and managing Releases, Coordination’s between teams, testing reports, release docs, business testing reports and status reporting to higher management.

Environment: Scrum, Windows 10, MSOffice, JIRA, Power Point, Confluence, Spring, Java/J2ee, DB2, easyBI tool

Scrum Master

Confidential - Indianapolis, IN

Responsibilities:

• Played a Scrum Master role and managing multiple Projects while coordinating between different development, design, architecture teams and business Owners/stack-holder. Experience in handling multiple cross functional Squad Teams between (7-15) people.
• Analyze the scope of projects, work cross-functionally with IT and other stakeholders, develop project plans with users, and provide time estimates
• Responsible for overall coordination, status reporting to the higher management and stability of programs and program-oriented work efforts through various reporting tools like MS Project, MS Office, Smart Sheet, Tableau report, Clarity reports etc. Responsible for presenting projects in front of Portfolio Managers and Steering Committee.
• Play critical role to identify issues and risks and recommends possible issue and risk mitigation strategies associated with the project.
• Responsible for tracking key program milestones and adjusting program plans for projects and/or resources to meet the needs of customers and make sure that the project delivered on time and on Budget.
• Responsible for handling invoices, resources management, finance, Vendor Management and budget of the projects.
• Work closely with development team to Identifies critical paths, development strategies, timelines, testing, and acceptance criteria so that the cost can be reduced, and performance of the team can be improved.
• Experienced and used strong project management methodologies and tools to provide status report to the senior management like agile methodology, scrum Principles, Jira, Power point presentations, MS project etc and ensures that the senior management and all stakeholders are provided with regular program status and performance updates with status reports.
• As a scrum master enforcing agile and scrum principles coaching the team’s transition into Agile Scrum environment so that the teams incrementally develop the enhancements.
• Gathering requirements using GAP analysis, Artifacts digging, Interviewing, Prototyping, Benchmarking and job shadowing to create Product Backlog and Release Backlog.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings. Use Jira gadgets to keep track of sprint velocity.
• Remove all obstacles to project team efficiency and effectiveness; reach out to the larger organizational network for impediment removal; ensure cross-team coordination
• Using Scrum Related tools such as JIRA to document and visualize stories, tasks and measure performance through burn down/burn up charts, velocity charts, Pie charts, Version charts etc.
• Defined product roadmap and prioritized product backlog to achieve maximum sprint velocity and meet the vision in a timely manner.
• Extensive experience in full SDLC Governance and Collaboration, Waterfall & Agile - Scrum methodology and use it in project planning and design projects. Like proficiency in Software development life cycle, developing software, Requirement Gathering, Design, Analysis, Coding, Testing, SQL queries, Database, Salesforce etc.
• Work directly with product owner to help create product roadmap.
• Having a good understanding of Agile SAFe Framework, TDD, XP frameworks.

Environment: Scrum, Windows 10, MSOffice, JIRA, Informatica, Power Point, Visio, Word, Excel, Salesforce, ETL, Informatica

Scrum Master

Confidential - Secaucus NJ

Responsibilities:

• Played a Scrum Master role and managing two different Product while coordinating between different development, design, architecture and business Owners/stack-holder.
• Worked on two different products simultaneously (NBA/CSA) with multiple Squad teams and make sure that’s the Agile Scrum environment should implement so that the teams incrementally develop the enhancements.
• Good understanding of resource management.
• Manage all project designs and implementations and make sure that the project delivered on time and on Budget.
• Work closely with development team to Identifies solutions, development strategies, timelines, testing, and acceptance criteria so that the cost can be reduced, and performance of the team can be improved.
• Coordinated and managed code releases, handle production team. Monitor issues and provide the updated status report to the higher management.
• Handle different Production support teams while implementing Kanban process. Experienced in handling performance management of the system through Dynatrace tool.
• Worked as a Programmer Analyst/BSA in the beginning of the project, and then became an agile coach and scrum master; enforced agile and scrum principles coaching the team’s transition into Agile Scrum environment so that the teams incrementally develop the enhancements.
• Gathered requirements using GAP analysis, Artifacts digging, Interviewing, Prototyping, Benchmarking and job shadowing to create Product Backlog and Release Backlog, understanding of technical implementation of the product help team to achieve maximum velocity.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings in innovative way every time.
• Used Scrum Related tools such as VSTS to document and visualize stories, tasks and measure performance through burn down charts/velocity charts.
• Used Kanban Board in implementing the project
• Assisting DevOps team in creating a CICD pipeline using GitHub, CVS, Jenkins, Sauce Labs and Jira.
• Worked directly with product owner to help create product roadmap.
• Worked closely with other Scrum Master to identify inter team dependencies with SOS method.
• Good understanding of working with an onshore/offshore model.
• Provided constructive feedback to scrum team during Sprint demo.
• Used Jira/Kanban/VSTS/QC to track team work and performance.
• Held expertise in facilitating workshops for the prioritization and estimation of user stories using techniques such as MoSCoW, KANO, planning poker and t-shirt sizing.

Environment: Scrum, Windows 10, QC, Office, Java, Java Scripts, XML, SOAP UI,SQL Server, Oracle, Struts, JSP, JSF, JIRA, AWD (Automated Work Distributor), VPMS (Visual Process Model Structure), Scarab, HP QC, Dyna Trace, Soap UI, Power Point, Visio, Word, Excel, ACORD XML,AWS

Programmer Analyst

Confidential - Charlotte NC

Responsibilities:

• Co-ordination with business users and business analyst for the requirements and production issues. Customer interaction and reporting to AXA managers.
• Supporting real time business users for Incidents who are using the NBA product. Provide floor support to the customer’s for NBA Life/Annuity issues and on time resolution.
• Handle triage/outages calls or all kind of production issues and co-ordinate with various teams to find the root causes.
• Work on Performance monitoring through Dynatrace/logs/dumps.
• Handle Development Team at onshore and offshore and assigned and analyzed the work distribution. Work as bridge between the client and development team. Coordinate and lead India offshore team for any defect/change request/enhancement assigned to them.
• Code, test, debug, implement, and detail design document (DDD), Technical Design Document (TDD). Assist in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user.
• Research and analyze existing systems and program requirements under and doing research for providing better approach towards performance management. Handle client queries, Fix production defects and provide resolution of any defect ASAP.
• Analyze, design and implement change requests and service requests. Work on Enhancements/defects/Performance Fix, new Products launches as required by Client. Conduct quality assurance activities such as code reviews.
• Create appropriate documentation in work assignments such as program code, and technical documentation, Provide Estimation and work effort to each task. Develop test plans to verify logic of new or modified programs. Identify issues as appropriate.
• Manage the build and monthly release activities, release notes, QC, Jira, Scarab, Movesheets for any build moved to production.
• Analyze Detailed Design documents and Prepare technical design documents.
• Handle deployments, weekend support activities, production releases etc at client side.
• Provide training to the various batches of junior teammates/new joiners and other teams in the organization on different topics like nbA modules, advanced coding technologies, nbA Accelerator frameworks and open source platforms etc.
• Provide Product training to new business users.

Environment: Waterfall, Windows 10, QC, Office, Java, Java Scripts, XML, SOAP UI,SQL Server, Oracle, Struts, JSP, JSF, JIRA, AWD (Automated Work Distributor), VPMS (Visual Process Model Structure), PPFA, Scarab, HP QC, Dyna Trace, Soap UI, ACORD XML.

Programmer Analyst

Confidential

Responsibilities:

• Involved in Phase1 and Phase2 development phases of the nbA implementation.
• Co-ordination with business users and business analyst for the requirements and issues.
• Responsible for developing JSF pages, JSTL pages and corresponding business logic Java classes through nbA Accelerator framework.
• Work on Performance monitoring through Dynatrace.
• Coordinate within the team for any Production issues and system defects and assigned to them.
• Coordinate and lead offshore team for any defect/change request assigned to them.
• Code, test, debug, implement, and document programs. Work on modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user.
• Gather information from the system, analyze program and time requirements, and prepare documentation to change existing programs.
• Research and analyze existing systems and program requirements.
• Design programs for projects or enhancements to existing programs.
• Write specifications for programs of critical to moderate complexity.
• Assist in resolving production support problems. Develop and suggest alternative approaches to resolving problems.
• Develop test plans to verify logic of new or modified programs. Identify issues as appropriate.
• Create appropriate documentation in work assignments such as program code, and technical documentation.
• Conduct quality assurance activities such as peer reviews.
• Analyze, design and implement change requests and service requests.
• Handle client queries, Fix production defects and provide resolution of any defect ASAP.
• Manage the build and release activity for any build moved to production.
• Monitor nbA Life production performance, analyze and fix issues related to performance using Dynatrace and IBM Workbench.
• Analyze Detailed Design documents and Prepare technical design documents.
• Write programs in Java/J2EE technology for the designed documents for different modules.
• Provide technical review for team’s work.
• Provide training to the various batches of junior teammates/new joiners and other teams in the organization on different topics like nbA modules, advanced coding technologies, nbA Accelerator frameworks and open source platforms etc.
• Provide Product training to new business users.
• Was appreciated many times for various products development and leading the team and received Pinnacle Award for the nbA product.

Environment: Waterfall, Windows 10, QC, Office, Java, Java Scripts, XML, SOAP UI, SQL Server, Oracle, Struts, JSP, JSF, JIRA, AWD (Automated Work Distributor), VPMS (Visual Process Model Structure), PPFA, Scarab, HP QC, Dyna Trace, Soap UI, ACORD XML.

Product Developer

Confidential

Responsibilities:

• Worked as a Product developer and Involved in designing, development and requirement gathering.
• Responsible to prepare front end design with JSPs and creating corresponding Java classes.
• Interacting with the Project Management for requirement specifications, project time estimation, required for adding new modules.
• Involved in project configuration
• Coordinating with Product Tech Support and SQA team for reproduction, verification and closure of bug fixes.
• Assisting the documentation team in preparing user guides.
• Prepared Technical Design Documents.

Environment: Waterfall, Core JAVA, Servlet 2.5, Spring, Struts 2.0, Hibernate 3.2, Webservices, Ibatis, Java Script, Ajax, CSS, Html, Tomcat