SUMMARY

• Over 7 years of experience in Technical Project Management, hardware and software asset management and commercial financial analysis.
• Solid project leadership skills combined with strong business acumen and in - depth analytical skills.
• Responsible for the creation of all project documentation, including functional and technical requirements, gathering, and assisting with deliverable creation as needed.
• Consistently ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.
• Experienced in managing budgets and a staff of 15+ architects and engineers.
• Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
• Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
• Manage multimillion projects from the beginning to completion of the project lifecycle.
• Fluent in Spanish.

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager and Lead Estimator

Responsibilities:

• Monitor and review project progress and timelines and adjust schedules and plans as needed.
• Identify and resolve issues to ensure project success.
• Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
• Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
• Facilitate review sessions with the client and project team, prepare user documentation and training documentation as necessary.
• Leverage business knowledge and expertise to drive business process improvements.
• Establish and maintain trusted adviser relationships with client project stakeholders.
• Analyze the trends of KPI’s for vice-presidents and general management, estimating project durations and verifying risks.
• Responsible for all of the Cisco Unified communications projects around the world in different regions and manage the metrics for the company around the projects.
• In charge of all daily, weekly and monthly meetings with vice-presidents and different project stakeholders.
• Responsible for managing all Cisco Infrastructure Projects
• Experience with migrating UCCE 9.5 to 10.5 or 10.5 to 11.6 on premise and cloud environments.
• Experience with migrating databases from HDS servers to SAN servers.
• Experience managing projects developing software, including Finesse, ECE, and eGain Chat.
• Project manager of various call recording migrations from Calabrio and Verint.
• Work with various DOD companies within the Federal Government.
• Experience managing budgets and a staff of 15+ architects and engineers.
• Manage multimillion projects from the beginning to completion of the project lifecycle.

Confidential

Business Planning Manager

Responsibilities:

• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Manage complex data and business analysis to develop business plans and make recommendations.
• Work independently to construct complex statistical and financial models to forecast business performance.
• Define the metrics required to measure business performance, compares actual data to forecasted values, and develop the process for identifying and addressing performance gaps.
• Manage complex, time sensitive market research projects and synthesize data and information to identify relevant trends and next steps.
• Work with cross-functional teams across the entire span of business planning activities.
• Contribute to priority projects with complex analyses and assist in developing recommendations.
• Work closely with business leaders to develop business plans based on historical and forecasted data and reports.
• Develop go-forward business plan recommendations based on potential risks and returns.
• Identify cutting-edge analytical tools, models, and methods for making key business decisions.
• Validate budget information of various segments.
• Perform root cause analysis to identify which are the main variables affecting the scope or sales budget.
• Manage full time employees remotely.
• Manage projects from start to end, being the escalation point of contact.
• Handle project schedules, meetings migrations, transitions and process improvement projects.
• Resolve numerous project issues including staffing shortages, tactical matters, scope creep and user needs.

Confidential

Project Manager and Hardware/Software Senior Asset Analyst

Responsibilities:

• Manage projects from start to completion, as the escalation point of contact.
• Handle project schedules, meetings, create WBS charts, and handle budget costs, including the quality and risks that a project might have.
• Responsible for migrations, transitions and process improvement projects.
• IT hardware & software asset administration for the Convatec and Rolls Royce accounts.
• Control, analysis and discrepancy solution owner.
• Accountable for the appropriate tracking of server, EUC, and SW records stored in Asset Center/Asset Manager as a centralized repository tool.
• Lead calls with HP field technicians when random and scheduled asset audits are implemented.
• Monitor assets through auto-discovery tools and match against physical inventories to prepare client billing.
• Responsible for asset attribute accuracy and contract management compliance.
• Partner with client counterparts to establish logical metrics against the data.
• Generate value added reporting solutions through Excel spreadsheets.
• Software license asset management.
• Accountable for all license tracking, entitlement reports, PO reports, inventory management and revision of license contracts.
• Monitor license usage through auto discovery tools and match against inventory.
• Responsible for accuracy and compliance, attention to detail and reconciliation.
• Prepare software license compliance reports, user license utilization, and SW license purchase forecast.
• Extensive MS SharePoint knowledge for issue management and tracking of issues across regions.