TECHNICAL SKILLS

• data entry and data analysis
• Device Image
• Ticketing
• Stakeholder Engagement
• Strong exposure in supervising large commercial/government sector warehouses
• Great communication skills
• CHAMP Certification
• Contract and Vendor Management
• Financial Management, Budgeting, and Forecasting
• CMDB Management
• Stakeholder Engagement

PROFESSIONAL EXPERIENCE

Confidential

IT Hardware Asset Manger

Responsibilities:

• Developing, maintaining and executing asset management program including processes, procedures, tools, and reporting of all company and vendor provided hardware assets.
• Assisting with the development of the IT annual budget by gathering, preparing and submitting data and reports from asset tool to the IT Managers.
• Responsible for the full ITAM lifecycle management of all client’s IT assets.
• Collaborates contract teams and client to ensure the asset management related processes are being adhered to and the agency is in compliance.
• Drives process improvements with IT Asset Management best practices and automation.
• Develops and maintains the CMDB for hardware
• Responds to requests from end users, managers, developers, and team members for specific IT Asset Management data information.
• Responsible for detailed meeting minutes for all meetings held with the client.
• Support Reporting and metrics dashboards on Asset management
• Perform regular audits to ensure CMDB data integrity and compliance
• Ensuring that asset inventory is always up to date for all technology assets and only authorized components are used.
• Handling the purchase order creation as well as the purchasing of hardware
• Receiving inventory and maintaining the stockroom for equipment
• Preparing documentation for all functions of the job including that of disposed assets.
• Maintaining positive relationships with co - workers, other employees, vendors, and contractors.
• Communicating the mission, vision, and culture of the organization to employees. Explains how the roles of individual contributors support their accomplishment.

Confidential

IT Asset Manager

Responsibilities:

• Developed Standard Operations procedures
• Created trainings to coach other IT staff on the policies and procedures
• Assist in managing an outsource relationships for 3rd party asset management.
• Ensuring Property management state across the entire agency are able to track asset inventories across the enterprise to ensure 100% asset accountability, and current status

Confidential

IT Asset Manager

Responsibilities:

• Tracked IT procurement of hardware and software. Effective management, control, and accountability of hardware and software assets throughout all phases of the lifecycle. Create, revise and manage corporate procurement policies and procedures to support asset management lifecycle
• Train and coach other IT staff on the policies and procedures. Track authorizations and correspondence for purchases to maintain policy compliance. Generate asset management reports to communicate and monitor compliance and accuracy
• Manage contracts, and organize and maintain a database of all company vendors across global offices. Negotiate with both existing and potential vendors to maximize company’s purchasing power and standardize products and services
• Manage IT hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives.
• Serves as customer’s primary liaison between Gov staff, property, and Asset Team Leads; manages the relationship to drive positive customer experience. Provides for customers the leadership, advocacy, coordination and guidance for their major initiatives.
• Assist in managing an outsource relationships for 3rd party (OCIO) asset management. Track asset inventories across the enterprise to ensure 100% asset accountability, and current status

Confidential

IT Asset Management

Responsibilities:

• Served as admin on multiple projects; toner project cleared over 300 tickets within a short period.
• Inventory and create reports for printers for disposal; schedule disposal with 3rd party company, see assets through the entire process; pick-up, disposal, disposal certification paperwork, asset billing removal, and removal of asset from IT Asset data base in Remedy.
• Oversee management, control, and accountability of hardware/property assets throughout all phases of the lifecycle.
• Exceptional amount of warranties troubleshot, diagnosed, and called in for repair and seen through the full on-site work process until successfully completed daily.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Assist in international asset deployment and returns through company policy and procedure.
• Resolve customer incidents; break/fix, lost/stolen and user asset replaces necessary that falls under government guidelines through Remedy.
• Process new asset orders and transfer to regional tech or onsite tech, depending on customer location.
• Quickly and efficiently fill customer orders, prep with proper accessories for desktop support tech to receive for customer.
• Properly and accurately create and update inventory reports, through excel and other sources along with daily reports that may completion daily.

Confidential

Property Manager/Support Desk Lead

Responsibilities:

• Property Management Specialist; manage IT supplies, computers/equipment inventory program totaling 5,000+ assets worth $10 million dollars; execute/plan supply chain efforts in areas of life-cycle management of IT equipment, computers, property and supplies, accounts--audits IT equipment and property management compliance.
• Review, evaluate, make recommendations regarding development of supply management policies, methods, strategies and effectiveness of Employee Inventory Listing (EIL); apply property control “Best practices” in accounting for physical components of workstations, laptops, monitors, and printers and associated network telecommunication equipment from initial procurement to final disposal.
• Self-starter; resolve property management issues with authorized custodians; reconcile “Out-of-balance” inventory discrepancies using key property management information systems to absolute completion.

Confidential

Inventory Hardware Asset Manager

Responsibilities:

• Oversaw daily/long-term management of accountable/non-accountable IT hardware; monitored/tracked hardware through pipeline--ensured compliance with asset management processes and procedures.
• Key asset manager; developed/implemented procedures for tracking assets throughout life-cycle--action resulted in enhanced quality assurance control, mainly through use of accelerated inventory schedules.
• Utilized Maximo Asset Management System repository; entered hardware identifiers to ensure information was updated, accurate, and auditable; worked with customers to locate lost equipment--created/maintained inventory schedule convenient for customer/exceeded established goals set by senior leadership.
• Performed complete/cycle inventories/recorded findings/changes including network, location, and account information--aggressive actions helped reestablished inventory accuracy of property books by 90+%.