SUMMARY

• Oracle Certified Professional with 12 plus year of overall experience; of which 10 plus years’ experience is as an SME / Project Lead with primary focus quality deliverables
• Have been part of 6 implementation, 2 rollout, 2 Upgrade and 5 support projects in various roles from SME to managing the team. Managed one rollout Project.
• Involved into various Pre - sales activities like Creation of proposal Pack, responding to RFP and preparation of various contractual documents, conducted POCs, Prepared scope documents, etc.
• Energetic, enthusiastic, self-motivated professional with learning attitude, always pushes to go for an extra mile
• Involved in many practice related activities like design and developing different tools for addressing business requirement specific to a single customer as well as a whole product

TECHNICAL SKILLS

• Primary Expertise
• Secondary Expertise
• Order Management
• Unix
• Shipping
• OTM
• Advance Pricing
• SAAS/PAAS
• Inventory Management
• Configurator
• Oracle Purchasing
• WMS
• Cloud WMS (Logfire)
• Install Base
• Receivables
• Payables
• PL/SQL
• SQL
• BOM
• Procurement

PROFESSIONAL EXPERIENCE

Confidential

SME

Responsibilities:

• Gathering the requirement specific to Japan Business Processes, designing the solutions for them adhering to Confidential Global design.
• Interacting with client for various aspects related to project management activities along with project manager
• Discussion and designing Interfaces with 3PL vendor, 4 EDI interfaces, and region specific custom requirements
• Writing functional specifications for all custom objects and extensions, coordinating with offshore development team for developing them and testing to ensure all customizations are working as per design
• Conducting CRP,SIT,UAT, User training sessions for End Users and Super Users
• Writing Project deliverables documents - BR 30, BP 80, TE 40, MD 050, CV 40, BR100, User Manual, etc.

Confidential

SME

Responsibilities:

• Replicating the configurations for all above modules.
• Complete end to end testing of all flows and functionality for these modules to ensure everything is working fine
• Updating/modifying/ writing functional specifications for all custom objects and extensions, developing them and testing to ensure all customizations are working as per design
• Conducting CRP, UAT, User training sessions for Users and Super Users
• Post production Support
• Updating the documents like BR100, TE 40, MD 050 where ever required

Confidential

Manager

Responsibilities:

• Involved in Scoping and finalising SOW.
• Prepared detailed Project Plan, SOW, Kick-up documents.
• Closely monitored the development of project deliverables from onsite as well as offshore
• Weekly status updates meeting with Client management and daily meeting with internal management team on the same.
• Tracking all reported issue and its progress, taking daily and weekly call on the same by presenting them in status report.
• Risk identification, Mitigation plan, Achieving milestone per SOW was my primary responsibilities in this project

Confidential

Support SME

Responsibilities:

• Monitoring day to day support issue for O2C. Resolving them based on the priority level
• Collecting Requirement for CRs, writing functional specifications, co-ordinating with development team for development, end to end testing, conducting UAT and getting signoff, getting business stakeholder and IT signoffs for migration, and CRs closure activities on successful production migration
• Effectively communicated with Business as well as Oracle Support for smooth resolution of product bugs
• Extended support during month end, quarter end and year end activities
• Weekly status call with business owner and stake holder on issues and SLA
• RCA for recurring issues and providing permanent fixes

Implementation consultant

Responsibilities:

• Involved in all phases of the Project including Requirement gathering, Analysis, Designing, Development, Testing, CRP, SIT, UAT, Go Live, Post Production support.
• Successfully conducted many training sessions for global users
• Travelled multiple time to US for successful execution of different project deliverables
• Designed many interfaces for O2C area and integrations with Global Trade Management
• Designed interfaces with EDI, CHRM, Revpro, and other third party applications for ensuring continuation of current business processes and syncing with future process
• Configured Alerts to address business requirement
• Involved in writing documents like RD 50, BR 30, BP 80, BR 100, MD 50, TE 40, User Manuals
• Appreciated for timely and quality deliverables.

Confidential

Support SME

Responsibilities:

• Monitoring day to day support issue for O2C and P2P area. Resolving them based on the priority level
• Collecting Requirement for CRs, writing functional specifications, co-ordinating with development team for development, end to end testing, conducting UAT and getting signoff, getting business stakeholder and IT signoffs for migration, and CRs closure activities on successful production migration
• Effectively communicated with Business as well as Oracle Support for smooth resolution of product bugs
• Extended support during month end, quarter end and year end activities
• Weekly status call with business owner and stake holder on issues and SLA
• RCA for recurring issues and provided permanent fixes
• Provided many solutions for which got appreciated from Client Senior management
• I was responsible for guiding and grooming a team of 4 consultant from Harsco IT team for day to day support activities